29
NPS
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Hologic
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About Hologic's Brand
At Hologic, we’re an innovative medical technology company that enables healthier lives everywhere, every day.
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Hologic NPS
Hologic's Net Promoter Score (NPS) is a 29 with 53% Promoters, 23% Passives, and 24% Detractors. Net Promoter Score tracks whether Hologic's customers would recommend using the product based on a scale of -100 to 100.
Hologic Overall NPS
| 53% | Promoters |
|---|---|
| 23% | Passives |
| 24% | Detractors |
Hologic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 31 | Oct 2023 | 31 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 32 | Feb 2024 | 32 |
Mar 2024 29 | Mar 2024 | 29 |
Apr 2024 31 | Apr 2024 | 31 |
Aug 2024 30 | Aug 2024 | 30 |
Sep 2024 29 | Sep 2024 | 29 |
Nov 2024 30 | Nov 2024 | 30 |
Feb 2025 29 | Feb 2025 | 29 |
Apr 2025 28 | Apr 2025 | 28 |
May 2025 29 | May 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hologic NPS by Gender
Female customers rated Hologic's NPS 16 points higher than Male customers.
Male
45
Hologic's NPS was rated 45 by Male customers on Comparably.
56%
Promoters
33%
Passives
11%
Detractors
Female
61
Hologic's NPS was rated 61 by Female customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Hologic NPS by Ethnicity
Hologic's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Other 0 | Other | 0 |
Hologic NPS by Age
Hologic's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Hologic NPS by Usage
Hologic's NPS was rated the highest by customers who have used Hologic's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years 13 | 2 to 5 Years | 13 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Hologic Customer Reviews
Out of the 2 Hologic customer reviews 2 were positive and 0 were constructive. Hologic customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hologic Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Hologic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hologic Customer Loyalty Score by Gender
Male customers rated Hologic's Customer Loyalty score 12% higher than Female customers.
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Male
90%
Yes
Female
78%
Yes
Hologic Customer Loyalty Score by Ethnicity
Hologic's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hologic.
82
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
55
out of 100
Other
Hologic Customer Loyalty Score by Age
Hologic's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
Hologic Customer Loyalty Score by Usage
Hologic's Customer Loyalty score was rated the highest by customers who have used Hologic's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hologic Customer Loyalty Score by Industry
Hologic's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Hologic Product Quality
3.9/5
Hologic has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Hologic Product Information
Hologic’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Hologic's product the highest. Reviewers from the Tech industry rated Hologic the lowest at 3.5.
- Website
- http://www.hologic.com
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into Hologic Product Quality
Hologic's Product Quality score was rated highest by customers who have used Hologic's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Hologic Product Quality the Highest
Ranked Hologic Product Quality the Lowest
Hologic Product Quality Score by Gender
Female customers rated Hologic's Product Quality score 0.1 stars higher than Male customers.
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Male
4.3/5
Female
4.4/5
Hologic Product Quality Score by Ethnicity
Hologic's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hologic.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.2 | Other | 3.2 |
Hologic Product Quality Score by Age
Hologic's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.6 | 31-35 | 4.6 |
41-45 3.5 | 41-45 | 3.5 |
46-50 4.3 | 46-50 | 4.3 |
Hologic Product Quality Score by Usage
Hologic's Product Quality score was rated the highest by customers who have used Hologic's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Hologic Product Quality Score by Industry
Hologic's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Hologic Pricing
Hologic ROI & Value For Money
3.8/5
Hologic has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Hologic Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Hologic.
Quick Insights into Hologic ROI
Hologic's ROI score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Hologic ROI the Highest
Ranked Hologic ROI the Lowest
Hologic ROI Score by Gender
Male customers rated Hologic's ROI score 0.3 stars higher than Female customers.
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Male
4.5/5
Female
4.2/5
Hologic ROI Score by Ethnicity
Hologic's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4 | Other | 4 |
Hologic ROI Score by Age
Hologic's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hologic.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 4.5 | 31-35 | 4.5 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4.3 | 46-50 | 4.3 |
Hologic ROI Score by Usage
Hologic's ROI score was rated the highest by customers who have used Hologic's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Hologic ROI Score by Industry
Hologic's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Hologic Customer Satisfaction (CSAT)
Hologic Customer Satisfaction (CSAT) Score
76 / 100
Hologic has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
41%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hologic Customer Satisfaction
Hologic's Customer Satisfaction score was rated highest by customers who have used Hologic's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Hologic Customer Satisfaction the Highest
Ranked Hologic Customer Satisfaction the Lowest
Hologic Customer Satisfaction Score by Gender
Female customers rated Hologic's Customer Satisfaction score 11 points higher than Male customers.
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89 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 56% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 88% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hologic Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hologic's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Hologic's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Hologic's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Hologic's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Hologic Customer Satisfaction Score by Age
Hologic's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 100% |
Hologic Customer Satisfaction Score by Usage
Hologic's Customer Satisfaction score was rated the highest by customers who have used Hologic's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hologic Customer Satisfaction Score by Industry
Hologic's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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"title": "Hologic Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"scoreClassName": "",
"scoreLabel": 67
},
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"groupId": 496,
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"stars": 0,
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"scoreClassName": "max",
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},
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]
}Hologic Customer Service
3.8/5
Hologic has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Hologic's Customer Service
Address
250 Campus Drive, Marlborough, MA 01752
Website
http://www.hologic.com
Phone Number
781-999-7300
Hologic's Social Links
Quick Insights into Hologic Customer Service
Hologic's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Hologic Customer Service the Highest
Ranked Hologic Customer Service the Lowest
Hologic Customer Service Score by Gender
Female customers rated Hologic's Customer Service score 0.1 stars higher than Male customers.
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Male
4.1/5
Female
4.2/5
Hologic Customer Service Score by Ethnicity
Hologic's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hologic.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.2 | Other | 3.2 |
Hologic Customer Service Score by Age
Hologic's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hologic.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.5 | 31-35 | 4.5 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.3 | 46-50 | 4.3 |
Hologic Customer Service Score by Usage
Hologic's Customer Service score was rated the highest by customers who have used Hologic's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Hologic Customer Service Score by Industry
Hologic's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Hologic as an Employer
3.4/5
Hologic has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Hologic scored a 29 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Hologic would recommend the brand to a friend. ENPS measures how likely Hologic employees would recommend working at Hologic to a friend.
Net Promoter Score
29
NPS Score
| 53% | Promoters |
|---|---|
| 23% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
