-62
NPS
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KEPRO
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About KEPRO's Brand
Evolving intelligence with timeless values.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
KEPRO NPS
KEPRO's Net Promoter Score (NPS) is a -62 with 0% Promoters, 38% Passives, and 62% Detractors. Net Promoter Score tracks whether KEPRO's customers would recommend using the product based on a scale of -100 to 100.
KEPRO Overall NPS
| 0% | Promoters |
|---|---|
| 38% | Passives |
| 62% | Detractors |
KEPRO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -50 | Apr 2022 | -50 |
Oct 2022 -66 | Oct 2022 | -66 |
Apr 2023 -50 | Apr 2023 | -50 |
Aug 2023 -60 | Aug 2023 | -60 |
Sep 2023 -50 | Sep 2023 | -50 |
May 2024 -57 | May 2024 | -57 |
Mar 2025 -62 | Mar 2025 | -62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KEPRO Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of KEPRO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
KEPRO Product Quality
2.5/5
KEPRO has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock KEPRO's overall Product Quality score rated by its users and customers.
KEPRO Product Information
KEPRO’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://kepro.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
KEPRO Pricing
KEPRO ROI & Value For Money
2.7/5
KEPRO has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock KEPRO's overall ROI score rated by its users and customers.
KEPRO Customer Satisfaction (CSAT)
KEPRO Customer Satisfaction (CSAT) Score
40 / 100
KEPRO has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KEPRO Customer Service
2.7/5
KEPRO has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About KEPRO's Customer Service
Address
777 East Park Drive, Harrisburg, PA
Website
http://kepro.com/
Phone Number
7175643862
KEPRO as an Employer
4.2/5
KEPRO has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KEPRO scored a -62 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of KEPRO would recommend the brand to a friend. ENPS measures how likely KEPRO employees would recommend working at KEPRO to a friend.
Net Promoter Score
-62
NPS Score
| 0% | Promoters |
|---|---|
| 38% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 39% | Promoters |
|---|---|
| 39% | Passive |
| 22% | Detractors |
