5
NPS
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Bharti Airtel
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About Bharti Airtel's Brand
Provider of telecommunication services. The company offers 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national and international long distance services to carriers. Among its major competitors, Bharti Airtel is ranked in 5th place for NPS while Digium is 1st, and Jio is 2nd.
Brand at a Glance
87%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Bharti Airtel Ranking
- #4 / 4 of its competitors
Bharti Airtel NPS
Bharti Airtel's Net Promoter Score (NPS) is a 5 with 48% Promoters, 9% Passives, and 43% Detractors. Net Promoter Score tracks whether Bharti Airtel's customers would recommend using the product based on a scale of -100 to 100.
Bharti Airtel Overall NPS
| 48% | Promoters |
|---|---|
| 9% | Passives |
| 43% | Detractors |
Bharti Airtel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 6 | Jan 2025 | 6 |
Feb 2025 6 | Feb 2025 | 6 |
Mar 2025 6 | Mar 2025 | 6 |
Apr 2025 8 | Apr 2025 | 8 |
May 2025 8 | May 2025 | 8 |
Jun 2025 6 | Jun 2025 | 6 |
Jul 2025 8 | Jul 2025 | 8 |
Aug 2025 8 | Aug 2025 | 8 |
Sep 2025 6 | Sep 2025 | 6 |
Oct 2025 6 | Oct 2025 | 6 |
Nov 2025 6 | Nov 2025 | 6 |
Dec 2025 6 | Dec 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bharti Airtel NPS by Gender
Male customers rated Bharti Airtel's NPS 27 points higher than Female customers.
Male
-5
Bharti Airtel's NPS was rated -5 by Male customers on Comparably.
44%
Promoters
7%
Passives
49%
Detractors
Female
-32
Bharti Airtel's NPS was rated -32 by Female customers on Comparably.
30%
Promoters
8%
Passives
62%
Detractors
Bharti Airtel NPS by Ethnicity
Bharti Airtel's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 56 | African American/Black | 56 |
Asian or Pacific Islander -16 | Asian or Pacific Islander | -16 |
Other -17 | Other | -17 |
Bharti Airtel NPS by Age
Bharti Airtel's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Bharti Airtel NPS by Usage
Bharti Airtel's NPS was rated the highest by customers who have used Bharti Airtel's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
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| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -27 | Less than 1 Year | -27 |
1 to 2 Years 12 | 1 to 2 Years | 12 |
2 to 5 Years 10 | 2 to 5 Years | 10 |
5 to 10 Years -3 | 5 to 10 Years | -3 |
Over 10 Years -26 | Over 10 Years | -26 |
Bharti Airtel NPS vs. Competitors
Compared to its competitors, Bharti Airtel's NPS is rated right above Vodafone Group, and is preceded by Vodafone.
| COMPANY | NPS Score | |
|---|---|---|
 | Digium | 46 |
 | Jio | 20 |
 | Paytm | 15 |
 | Vodafone | 10 |
| Bharti Airtel | 5 |
 | Vodafone Group | 0 |
 | Idea Cellular | N/A |
Bharti Airtel Customer Reviews
Out of the 10 Bharti Airtel customer reviews 3 were positive and 7 were constructive. Bharti Airtel customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bharti Airtel Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Bharti Airtel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bharti Airtel Customer Loyalty Score by Gender
Male customers rated Bharti Airtel's Customer Loyalty score 6% higher than Female customers.
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Male
84%
Yes
Female
78%
Yes
Bharti Airtel Customer Loyalty Score by Ethnicity
Bharti Airtel's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bharti Airtel.
80
out of 100
African American/Black
88
out of 100
Asian or Pacific Islander
80
out of 100
Other
Bharti Airtel Customer Loyalty Score by Age
Bharti Airtel's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 87% | 26-30 | 87% |
31-35 66% | 31-35 | 66% |
36-40 85% | 36-40 | 85% |
41-45 70% | 41-45 | 70% |
56-60 85% | 56-60 | 85% |
Bharti Airtel Customer Loyalty Score by Usage
Bharti Airtel's Customer Loyalty score was rated the highest by customers who have used Bharti Airtel's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bharti Airtel Customer Loyalty Score by Industry
Bharti Airtel's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Bharti Airtel Customer Loyalty vs. Competitors
Compared to its competitors, Bharti Airtel's Customer Loyalty score is rated right above Vodafone, and is preceded by Jio.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jio | 87% |
| Bharti Airtel | 87% |
| Vodafone | 84% |
| Paytm | 82% |
| Digium | N/A |
| Vodafone Group | N/A |
| Idea Cellular | N/A |
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Bharti Airtel Product Quality
3.5/5
Bharti Airtel has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Bharti Airtel Product Information
Bharti Airtel’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Bharti Airtel's product the highest. Reviewers from the Mechanical, Civil or Industrial Engineering industry rated Bharti Airtel the lowest at 1.9.
- Website
- www.airtel.com
- Company Size
- 10,000+ Employees
Quick Insights into Bharti Airtel Product Quality
Bharti Airtel's Product Quality score was rated highest by customers who have used Bharti Airtel's products/services for 1 to 2 Years, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.
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Ranked Bharti Airtel Product Quality the Highest
Ranked Bharti Airtel Product Quality the Lowest
Bharti Airtel Product Quality Score by Gender
Male customers rated Bharti Airtel's Product Quality score 0.2 stars higher than Female customers.
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Male
3.4/5
Female
3.2/5
Bharti Airtel Product Quality Score by Ethnicity
Bharti Airtel's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 3.2 | Other | 3.2 |
Bharti Airtel Product Quality Score by Age
Bharti Airtel's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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4
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| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.5 | 26-30 | 3.5 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.7 | 36-40 | 2.7 |
41-45 3.4 | 41-45 | 3.4 |
56-60 3.6 | 56-60 | 3.6 |
Bharti Airtel Product Quality Score by Usage
Bharti Airtel's Product Quality score was rated the highest by customers who have used Bharti Airtel's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bharti Airtel Product Quality Score by Industry
Bharti Airtel's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
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Bharti Airtel Product Quality vs. Competitors
Compared to its competitors, Bharti Airtel's Product Quality score is rated right above Idea Cellular, and is preceded by Vodafone.
| COMPANY | Product Quality Score | |
|---|---|---|
| Vodafone Group | 5/5 |
| Digium | 4/5 |
| Jio | 3.8/5 |
| Paytm | 3.8/5 |
| Vodafone | 3.7/5 |
| Bharti Airtel | 3.5/5 |
| Idea Cellular | N/A |
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Bharti Airtel Pricing
Bharti Airtel ROI & Value For Money
3.3/5
Bharti Airtel has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Bharti Airtel Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Bharti Airtel.
Quick Insights into Bharti Airtel ROI
Bharti Airtel's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Bharti Airtel ROI the Highest
Ranked Bharti Airtel ROI the Lowest
Bharti Airtel ROI Score by Gender
Male customers rated Bharti Airtel's ROI score 0.4 stars higher than Female customers.
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Male
3/5
Female
2.6/5
Bharti Airtel ROI Score by Ethnicity
Bharti Airtel's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2.8 | Other | 2.8 |
Bharti Airtel ROI Score by Age
Bharti Airtel's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.3 | 26-30 | 3.3 |
31-35 2.2 | 31-35 | 2.2 |
36-40 1.6 | 36-40 | 1.6 |
41-45 3.1 | 41-45 | 3.1 |
56-60 3.4 | 56-60 | 3.4 |
Bharti Airtel ROI Score by Usage
Bharti Airtel's ROI score was rated the highest by customers who have used Bharti Airtel's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bharti Airtel ROI Score by Industry
Bharti Airtel's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Arts and Entertainment industry customers.
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Bharti Airtel Pricing vs. Competitors
Compared to its competitors, Bharti Airtel's ROI score is rated right above Vodafone Group, and is preceded by Vodafone.
| COMPANY | Pricing Score | |
|---|---|---|
| Digium | 4.4/5 |
| Paytm | 3.7/5 |
| Jio | 3.6/5 |
| Vodafone | 3.6/5 |
| Bharti Airtel | 3.3/5 |
| Vodafone Group | 2.5/5 |
| Idea Cellular | N/A |
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Bharti Airtel Customer Satisfaction (CSAT)
Bharti Airtel Customer Satisfaction (CSAT) Score
75 / 100
Bharti Airtel has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
48%
Satisfied
27%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bharti Airtel Customer Satisfaction
Bharti Airtel's Customer Satisfaction score was rated highest by customers who have used Bharti Airtel's products/services for 1 to 2 Years, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.
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Ranked Bharti Airtel Customer Satisfaction the Highest
Ranked Bharti Airtel Customer Satisfaction the Lowest
Bharti Airtel Customer Satisfaction Score by Gender
Female customers rated Bharti Airtel's Customer Satisfaction score 15 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 7% | |
Very Dissatisfied | 24% |
82 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 64% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
Bharti Airtel Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Bharti Airtel's Customer Satisfaction (CSAT) score was rated 78% according to African American/Black users and customers.
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78 / 100
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Asian or Pacific Islander
Bharti Airtel's Customer Satisfaction (CSAT) score was rated 62% according to Asian or Pacific Islander users and customers.
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62 / 100
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
4%
Very Dissatisfied
31%
CSAT according to Other
Bharti Airtel's Customer Satisfaction (CSAT) score was rated 70% according to Other users and customers.
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70 / 100
Very Satisfied
39%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
22%
Bharti Airtel Customer Satisfaction Score by Age
Bharti Airtel's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 81% | |||||||||||||||
| 26-30 | 72% | |||||||||||||||
| 31-35 | 36% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 72% | |||||||||||||||
| 56-60 | 80% |
Bharti Airtel Customer Satisfaction Score by Usage
Bharti Airtel's Customer Satisfaction score was rated the highest by customers who have used Bharti Airtel's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bharti Airtel Customer Satisfaction Score by Industry
Bharti Airtel's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
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{
"title": "Bharti Airtel Customer Satisfaction Score by Industry",
"text": "Bharti Airtel's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"groupId": 495,
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"scoreClassName": "",
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}Bharti Airtel Customer Satisfaction vs. Competitors
Compared to its competitors, Bharti Airtel's Customer Satisfaction score is rated right above Vodafone, and is preceded by Jio.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Vodafone Group | 100% |
| Paytm | 80% |
| Jio | 76% |
| Bharti Airtel | 75% |
| Vodafone | 71% |
| Digium | 0% |
| Idea Cellular | 0% |
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Bharti Airtel Customer Service
3.4/5
Bharti Airtel has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Bharti Airtel's Customer Service
Address
110070
Website
www.airtel.com
Phone Number
7
Quick Insights into Bharti Airtel Customer Service
Bharti Airtel's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.
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Ranked Bharti Airtel Customer Service the Highest
Ranked Bharti Airtel Customer Service the Lowest
Bharti Airtel Customer Service Score by Gender
Male customers rated Bharti Airtel's Customer Service score 0.3 stars higher than Female customers.
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Male
3.1/5
Female
2.8/5
Bharti Airtel Customer Service Score by Ethnicity
Bharti Airtel's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 2.9 | Other | 2.9 |
Bharti Airtel Customer Service Score by Age
Bharti Airtel's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.6 | 26-30 | 3.6 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.9 | 36-40 | 1.9 |
41-45 3.4 | 41-45 | 3.4 |
56-60 3.2 | 56-60 | 3.2 |
Bharti Airtel Customer Service Score by Usage
Bharti Airtel's Customer Service score was rated the highest by customers who have used Bharti Airtel's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bharti Airtel Customer Service Score by Industry
Bharti Airtel's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
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Bharti Airtel Customer Service vs. Competitors
Compared to its competitors, Bharti Airtel's Customer Service score is rated right above Vodafone Group, and is preceded by Vodafone.
| COMPANY | Customer Service Score | |
|---|---|---|
| Digium | 3.7/5 |
| Paytm | 3.7/5 |
| Jio | 3.6/5 |
| Vodafone | 3.6/5 |
| Bharti Airtel | 3.4/5 |
| Vodafone Group | N/A |
| Idea Cellular | N/A |
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Bharti Airtel as an Employer
Consumer vs. Employees
Bharti Airtel scored a 5 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bharti Airtel would recommend the brand to a friend. ENPS measures how likely Bharti Airtel employees would recommend working at Bharti Airtel to a friend.
Net Promoter Score
5
NPS Score
| 48% | Promoters |
|---|---|
| 9% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
