46
NPS
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Digium
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About Digium's Brand
Digium develops open-source communications software and unified communications solutions for SMEs. Among its major competitors, Digium is ranked in 1st place for NPS while Ericsson is 2nd, and RingCentral is 3rd.
Brand at a Glance
4/5
Product Quality
4.4/5
Pricing
3.7/5
Customer Service
Digium Ranking
- #1 / 4 of its competitors
Digium NPS
Digium's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Digium's customers would recommend using the product based on a scale of -100 to 100.
Digium Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Digium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 46 | Aug 2020 | 46 |
How Other Brands Compare
Digium is ranked first for NPS among its competitors. Ericsson and RingCentral come in second and third, with Nortel coming in at #4.
Digium |  RingCentral |  Ericsson |  Nortel | |
| Global Ranking | #- | #209 | #272 | #- |
| NPS | 46 | 25 | 34 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $24.48B | $40.52B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digium NPS by Usage
Digium's NPS was rated the highest by customers who have used Digium's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
5 to 10 Years 55 | 5 to 10 Years | 55 |
Digium NPS vs. Competitors
Compared to its competitors, Digium's NPS is rated right above Ericsson.
| COMPANY | NPS Score | |
|---|---|---|
| Digium | 46 |
| Ericsson | 34 |
| RingCentral | 25 |
| Nortel | 25 |
 | Bharti Airtel | 5 |
 | Fonality | -11 |
Digium Product Quality
4/5
Digium has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Digium Product Information
Digium serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, and Latin America. Digium supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Digium’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Digium's product the highest.
- Website
- http://www.digium.com
- Company Size
- 201-500 Employees
Industry
Telecommunications
Languages Supported
English
Product Type
Unified Communications Software
Telephony Software
Business Phone Systems Software
Quick Insights into Digium Product Quality
Digium's Product Quality score was rated highest by customers who have used Digium's products/services for 5 to 10 Years.
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Ranked Digium Product Quality the Highest
Digium Product Quality Score by Usage
Digium's Product Quality score was rated 4.6 stars by customers who have used Digium's products/services for 5 to 10 Years.
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Digium Product Quality Score by Industry
Digium's Product Quality score was rated 3 stars by Banking and Financial Services industry customers.
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Digium Product Quality vs. Competitors
Compared to its competitors, Digium's Product Quality score is rated right above Bharti Airtel, and is preceded by RingCentral.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ericsson | 4.1/5 |
| RingCentral | 4/5 |
| Digium | 4/5 |
| Bharti Airtel | 3.5/5 |
| Nortel | 3.4/5 |
| Fonality | 3/5 |
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VS
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Digium Pricing
Digium ROI & Value For Money
4.4/5
Digium has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Digium Pricing Plans
Digium has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Who Uses Digium?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Digium ROI
Digium's ROI score was rated highest by customers from the Telecommunications industry.
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Ranked Digium ROI the Highest
Digium ROI Score by Industry
Digium's ROI score was rated 4.8 stars by Telecommunications industry customers.
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Digium Pricing vs. Competitors
Compared to its competitors, Digium's ROI score is rated right above Ericsson.
| COMPANY | Pricing Score | |
|---|---|---|
| Digium | 4.4/5 |
| Ericsson | 4/5 |
| RingCentral | 3.8/5 |
| Nortel | 3.4/5 |
| Bharti Airtel | 3.3/5 |
| Fonality | 3.2/5 |
Unlock Digium ROI vs. Competitors Data
VS
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Digium Customer Service
3.7/5
Digium has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Digium's Customer Service
Address
445 Jan Davis Dr, 35806 United States Minor Outly
Website
http://www.digium.com
Phone Number
2564286000
Digium's Social Links
Digium Customer Service vs. Competitors
Compared to its competitors, Digium's Customer Service score is rated right above RingCentral, and is preceded by Ericsson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ericsson | 4.1/5 |
| Digium | 3.7/5 |
| RingCentral | 3.6/5 |
| Bharti Airtel | 3.4/5 |
| Nortel | 3.1/5 |
| Fonality | 2.9/5 |
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Digium as an Employer
3.2/5
Digium has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Digium scored a 46 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Digium would recommend the brand to a friend. ENPS measures how likely Digium employees would recommend working at Digium to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
