25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nortel
Marketing or Exec? Claim Your Free Account
About Nortel's Brand
Multinational telecommunications and data networking equipment manufacturer.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
Nortel NPS
Nortel's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Nortel's customers would recommend using the product based on a scale of -100 to 100.
Nortel Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Nortel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Nov 2022 50 | Nov 2022 | 50 |
Oct 2023 66 | Oct 2023 | 66 |
Dec 2025 25 | Dec 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nortel Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Nortel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nortel Product Quality
3.4/5
Nortel has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nortel's overall Product Quality score rated by its users and customers.
Nortel Product Information
Nortel’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.nortel-us.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Hardware and Devices
SaaS
Nortel Pricing
Nortel ROI & Value For Money
3.4/5
Nortel has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nortel's overall ROI score rated by its users and customers.
Nortel Customer Satisfaction (CSAT)
Nortel Customer Satisfaction (CSAT) Score
75 / 100
Nortel has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nortel Customer Service
3.1/5
Nortel has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nortel's overall Customer Service score rated by its users and customers.
About Nortel's Customer Service
Address
Canada
Website
http://www.nortel-us.com/
Phone Number
8006764636
Nortel as an Employer
4.2/5
Nortel has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Nortel scored a 25 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Nortel would recommend the brand to a friend. ENPS measures how likely Nortel employees would recommend working at Nortel to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
