-11
NPS
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Fonality
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About Fonality's Brand
Fonality is a communications company that provides business phone systems as well as cloud-based VoIP and Unified Communications solutions.
Brand at a Glance
10%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Fonality NPS
Fonality's Net Promoter Score (NPS) is a -11 with 39% Promoters, 11% Passives, and 50% Detractors. Net Promoter Score tracks whether Fonality's customers would recommend using the product based on a scale of -100 to 100.
Fonality Overall NPS
| 39% | Promoters |
|---|---|
| 11% | Passives |
| 50% | Detractors |
Fonality NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -1 | Aug 2020 | -1 |
Oct 2021 -6 | Oct 2021 | -6 |
Mar 2024 -12 | Mar 2024 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fonality NPS by Usage
Fonality's NPS was rated 16 points by customers who have used Fonality's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 16 | 5 to 10 Years | 16 |
Fonality Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Fonality users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fonality Product Quality
3/5
Fonality has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fonality's overall Product Quality score rated by its users and customers.
Fonality Product Information
Fonality serves markets in the United States and Australia. Fonality supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Fonality’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Fonality's product the highest. Reviewers from the Banking and Financial Services industry rated Fonality the lowest at 3.
- Website
- http://www.fonality.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Languages Supported
English
Product Type
Communication Software
VoIP Software
Quick Insights into Fonality Product Quality
Fonality's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Fonality's products/services for 2 to 5 Years.
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Ranked Fonality Product Quality the Highest
Ranked Fonality Product Quality the Lowest
Fonality Product Quality Score by Usage
Fonality's Product Quality score was rated the highest by customers who have used Fonality's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fonality Product Quality Score by Industry
Fonality's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fonality Pricing
Fonality ROI & Value For Money
3.2/5
Fonality has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Fonality Pricing Plans
Fonality has a pricing structure that accommodates small, medium, and large businesses. Starting from $14.99/month, Fonality uses a subscription model and offers the following: Professional: $24.99 per user per month (monthly), or $19.99 per user per month (annually). and Ultimate: $34.99 per user per month (monthly), or $29.99 per user per month (annually).. For the users that are not ready to commit yet, Fonality also offers a free trial.
Who Uses Fonality?
Small Businesses
Medium Businesses
Large Enterprises
Fonality Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fonality Customer Service
2.9/5
Fonality has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Fonality's Customer Service
Address
200 Corporate Pointe, Suite 350, Los Angeles, CA 90230
Website
http://www.fonality.com
Phone Number
(877) 366-2548
Fonality as an Employer
2.4/5
Fonality has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Fonality scored a -11 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Fonality would recommend the brand to a friend. ENPS measures how likely Fonality employees would recommend working at Fonality to a friend.
Net Promoter Score
-11
NPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
