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NPS
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Vodafone Group
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About Vodafone Group's Brand
Provides voice and data communications services. The Company is engaged in providing voice and data communications services for both consumers and enterprise customers, with a significant presence in Europe, the Middle East, Africa, the Asia Pacific region and the United States.
Brand at a Glance
5/5
Product Quality
2.5/5
Pricing
Vodafone Group NPS
Vodafone Group's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Vodafone Group's customers would recommend using the product based on a scale of -100 to 100.
Vodafone Group Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Vodafone Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vodafone Group Product Quality
5/5
Vodafone Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vodafone Group's overall Product Quality score rated by its users and customers.
Vodafone Group Product Information
Vodafone Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.vodafone.com
- Company Size
- 10,000+ Employees
Vodafone Group Pricing
Vodafone Group ROI & Value For Money
2.5/5
Vodafone Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Vodafone Group's overall ROI score rated by its users and customers.
Vodafone Group Customer Satisfaction (CSAT)
Vodafone Group Customer Satisfaction (CSAT) Score
100 / 100
Vodafone Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
