35
NPS
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Reliance Industries
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About Reliance Industries' Brand
Provider of diversified energy production, telecommunications services and trading services intended to focus on innovation-led, exponential growth in the areas of hydrocarbon exploration, production, petroleum refining and related services. The company's diversified energy production, telecommunications services and trading services include hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail and wireless communication faclities, enabling customers avail enhanced energy, telecom or broadband business and media services. Among its major competitors, Reliance Industries is ranked in 2nd place for NPS while Toray Industries is 1st, and BASF is 3rd.
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Reliance Industries Ranking
- #2 / 4 of its competitors
Reliance Industries NPS
Reliance Industries's Net Promoter Score (NPS) is a 35 with 56% Promoters, 23% Passives, and 21% Detractors. Net Promoter Score tracks whether Reliance Industries's customers would recommend using the product based on a scale of -100 to 100.
Reliance Industries Overall NPS
| 56% | Promoters |
|---|---|
| 23% | Passives |
| 21% | Detractors |
Reliance Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 35 | Feb 2024 | 35 |
Mar 2024 37 | Mar 2024 | 37 |
May 2024 32 | May 2024 | 32 |
Jun 2024 34 | Jun 2024 | 34 |
Jul 2024 37 | Jul 2024 | 37 |
Aug 2024 38 | Aug 2024 | 38 |
Sep 2024 38 | Sep 2024 | 38 |
Oct 2024 39 | Oct 2024 | 39 |
Dec 2024 37 | Dec 2024 | 37 |
Mar 2025 36 | Mar 2025 | 36 |
Apr 2025 36 | Apr 2025 | 36 |
Jul 2025 34 | Jul 2025 | 34 |
How Other Brands Compare
Reliance Industries is ranked second for NPS among its competitors. Toray Industries and BASF come in first and third, with Jio coming in at #4.
Reliance Industries |  BASF |  Jio |  Toray Industries | |
| Global Ranking | #- | #535 | #793 | #- |
| NPS | 35 | 31 | 20 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $76.09B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reliance Industries NPS by Gender
Female customers rated Reliance Industries's NPS 18 points higher than Male customers.
Male
49
Reliance Industries's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
67
Reliance Industries's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Reliance Industries NPS by Ethnicity
Reliance Industries's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Other 67 | Other | 67 |
Reliance Industries NPS by Age
Reliance Industries's NPS was rated 43 points by customers ages 18-25 on Comparably.
Reliance Industries NPS by Usage
Reliance Industries's NPS was rated 75 points by customers who have used Reliance Industries's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 75 | 1 to 2 Years | 75 |
Reliance Industries NPS vs. Competitors
Compared to its competitors, Reliance Industries's NPS is rated right above BASF, and is preceded by Toray Industries.
| COMPANY | NPS Score | |
|---|---|---|
| Toray Industries | 100 |
| Reliance Industries | 35 |
| BASF | 31 |
 | L&T Co. | 21 |
| Jio | 20 |
Reliance Industries Customer Reviews
Out of the 4 Reliance Industries customer reviews 4 were positive and 0 were constructive. Reliance Industries customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Reliance Industries Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Reliance Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Reliance Industries Customer Loyalty Score by Gender
Female customers rated Reliance Industries's Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
Reliance Industries Customer Loyalty Score by Ethnicity
Reliance Industries's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Reliance Industries.
82
out of 100
Asian or Pacific Islander
100
out of 100
Other
Reliance Industries Customer Loyalty Score by Age
Reliance Industries's Customer Loyalty score was rated 87% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
Reliance Industries Customer Loyalty Score by Usage
Reliance Industries's Customer Loyalty score was rated 100% by customers who have used Reliance Industries's products/services for 1 to 2 Years.
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Reliance Industries Customer Loyalty Score by Industry
Reliance Industries's Customer Loyalty score was rated 100% by Tech industry customers.
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Reliance Industries Customer Loyalty vs. Competitors
Compared to its competitors, Reliance Industries's Customer Loyalty score is rated right above L&T Co., and is preceded by Jio.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jio | 87% |
| Reliance Industries | 86% |
| L&T Co. | 85% |
| BASF | 83% |
| Toray Industries | N/A |
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Reliance Industries Product Quality
4/5
Reliance Industries has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Reliance Industries Product Information
Reliance Industries’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Reliance Industries's product the highest.
- Website
- www.ril.com
- Company Size
- 10,000+ Employees
Quick Insights into Reliance Industries Product Quality
Reliance Industries's Product Quality score was rated highest by customers who have used Reliance Industries's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Reliance Industries Product Quality the Highest
Ranked Reliance Industries Product Quality the Lowest
Reliance Industries Product Quality Score by Gender
Female customers rated Reliance Industries's Product Quality score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
Reliance Industries Product Quality Score by Ethnicity
Reliance Industries's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.6 | Other | 4.6 |
Reliance Industries Product Quality Score by Age
Reliance Industries's Product Quality score was rated 3.9 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Reliance Industries Product Quality Score by Usage
Reliance Industries's Product Quality score was rated 4.7 stars by customers who have used Reliance Industries's products/services for 1 to 2 Years.
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Reliance Industries Product Quality Score by Industry
Reliance Industries's Product Quality score was rated 4.7 stars by Tech industry customers.
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Reliance Industries Product Quality vs. Competitors
Compared to its competitors, Reliance Industries's Product Quality score is rated right above Jio, and is preceded by BASF.
| COMPANY | Product Quality Score | |
|---|---|---|
| BASF | 4.2/5 |
| Reliance Industries | 4/5 |
| Jio | 3.8/5 |
| L&T Co. | 3.7/5 |
| Toray Industries | N/A |
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Reliance Industries Pricing
Reliance Industries ROI & Value For Money
3.9/5
Reliance Industries has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Reliance Industries Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Reliance Industries ROI
Reliance Industries's ROI score was rated highest by customers who have used Reliance Industries's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Reliance Industries ROI the Highest
Ranked Reliance Industries ROI the Lowest
Reliance Industries ROI Score by Gender
Female customers rated Reliance Industries's ROI score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Reliance Industries ROI Score by Ethnicity
Reliance Industries's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.3 | Other | 4.3 |
Reliance Industries ROI Score by Age
Reliance Industries's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Reliance Industries ROI Score by Usage
Reliance Industries's ROI score was rated 4.6 stars by customers who have used Reliance Industries's products/services for 1 to 2 Years.
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Reliance Industries ROI Score by Industry
Reliance Industries's ROI score was rated 4.6 stars by Tech industry customers.
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Reliance Industries Pricing vs. Competitors
Compared to its competitors, Reliance Industries's ROI score is rated right above L&T Co., and is preceded by BASF.
| COMPANY | Pricing Score | |
|---|---|---|
| BASF | 4.1/5 |
| Reliance Industries | 3.9/5 |
| L&T Co. | 3.9/5 |
| Jio | 3.6/5 |
| Toray Industries | N/A |
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Reliance Industries Customer Satisfaction (CSAT)
Reliance Industries Customer Satisfaction (CSAT) Score
97 / 100
Reliance Industries has an overall Customer Satisfaction score of 97 rated by its users and customers.
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Very Satisfied
36%
Satisfied
61%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reliance Industries Customer Satisfaction
Reliance Industries's Customer Satisfaction score was rated highest by customers who have used Reliance Industries's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Reliance Industries Customer Satisfaction the Highest
Ranked Reliance Industries Customer Satisfaction the Lowest
Reliance Industries Customer Satisfaction Score by Gender
Female customers rated Reliance Industries's Customer Satisfaction score 17 points higher than Male customers.
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83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Reliance Industries Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Reliance Industries' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Reliance Industries' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Reliance Industries Customer Satisfaction Score by Age
Reliance Industries's Customer Satisfaction score was rated 86 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% |
Reliance Industries Customer Satisfaction Score by Usage
Reliance Industries's Customer Satisfaction score was rated 100 points by customers who have used Reliance Industries's products/services for 1 to 2 Years.
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Reliance Industries Customer Satisfaction Score by Industry
Reliance Industries's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Reliance Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Reliance Industries's Customer Satisfaction score is rated right above BASF.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Reliance Industries | 97% |
| BASF | 83% |
| Jio | 76% |
| L&T Co. | 75% |
| Toray Industries | 0% |
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Reliance Industries Customer Service
3.9/5
Reliance Industries has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Reliance Industries's Customer Service
Address
Maker Chambers IV, Mumbai, 400021
Website
www.ril.com
Phone Number
7
Quick Insights into Reliance Industries Customer Service
Reliance Industries's Customer Service score was rated highest by customers who have used Reliance Industries's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Reliance Industries Customer Service the Highest
Ranked Reliance Industries Customer Service the Lowest
Reliance Industries Customer Service Score by Gender
Male customers rated Reliance Industries's Customer Service score 0.3 stars higher than Female customers.
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Male
3.8/5
Female
3.5/5
Reliance Industries Customer Service Score by Ethnicity
Reliance Industries's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Reliance Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.5 | Other | 3.5 |
Reliance Industries Customer Service Score by Age
Reliance Industries's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Reliance Industries Customer Service Score by Usage
Reliance Industries's Customer Service score was rated 4.6 stars by customers who have used Reliance Industries's products/services for 1 to 2 Years.
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Reliance Industries Customer Service Score by Industry
Reliance Industries's Customer Service score was rated 4.5 stars by Tech industry customers.
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Reliance Industries Customer Service vs. Competitors
Compared to its competitors, Reliance Industries's Customer Service score is rated right above L&T Co., and is preceded by BASF.
| COMPANY | Customer Service Score | |
|---|---|---|
| BASF | 4.1/5 |
| Reliance Industries | 3.9/5 |
| L&T Co. | 3.8/5 |
| Jio | 3.6/5 |
| Toray Industries | N/A |
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Reliance Industries as an Employer
Consumer vs. Employees
Reliance Industries scored a 35 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Reliance Industries would recommend the brand to a friend. ENPS measures how likely Reliance Industries employees would recommend working at Reliance Industries to a friend.
Net Promoter Score
35
NPS Score
| 56% | Promoters |
|---|---|
| 23% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
