65
NPS
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Tata Sons Ltd
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About Tata Sons Ltd's Brand
Tata Sons is the principal investment holding company and promoter of Tata companies. Among its major competitors, Tata Sons Ltd is ranked in 1st place for NPS while Reliance is 2nd, and Aditya Birla Group is 3rd.
Brand at a Glance
93%
Customer Loyalty
4.7/5
Product Quality
4.5/5
Pricing
4.6/5
Customer Service
Tata Sons Ltd Ranking
- #1 / 3 of its competitors
Tata Sons Ltd NPS
Tata Sons Ltd's Net Promoter Score (NPS) is a 65 with 79% Promoters, 7% Passives, and 14% Detractors. Net Promoter Score tracks whether Tata Sons Ltd's customers would recommend using the product based on a scale of -100 to 100.
Tata Sons Ltd Overall NPS
| 79% | Promoters |
|---|---|
| 7% | Passives |
| 14% | Detractors |
Tata Sons Ltd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 73 | Jun 2022 | 73 |
Jul 2022 75 | Jul 2022 | 75 |
Aug 2022 65 | Aug 2022 | 65 |
Dec 2022 60 | Dec 2022 | 60 |
Jan 2023 61 | Jan 2023 | 61 |
Feb 2023 63 | Feb 2023 | 63 |
Mar 2023 65 | Mar 2023 | 65 |
May 2023 67 | May 2023 | 67 |
Jul 2023 64 | Jul 2023 | 64 |
Jul 2024 60 | Jul 2024 | 60 |
Oct 2024 62 | Oct 2024 | 62 |
Sep 2025 64 | Sep 2025 | 64 |
How Other Brands Compare
Tata Sons Ltd is ranked first for NPS among its competitors. Reliance and Aditya Birla Group come in second and third.
Tata Sons Ltd |  Reliance |  Aditya Birla Group | |
| Global Ranking | #- | #987 | #- |
| NPS | 65 | 37 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata Sons Ltd NPS by Gender
Tata Sons Ltd's NPS was rated 75 by Male customers on Comparably.
Male
75
Tata Sons Ltd's NPS was rated 75 by Male customers on Comparably.
83%
Promoters
9%
Passives
8%
Detractors
Female
N/A
Tata Sons Ltd's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tata Sons Ltd NPS by Ethnicity
Tata Sons Ltd's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 83 | Asian or Pacific Islander | 83 |
Other 42 | Other | 42 |
Tata Sons Ltd NPS by Age
Tata Sons Ltd's NPS was rated 42 points by customers ages 18-25 on Comparably.
Tata Sons Ltd NPS by Usage
Tata Sons Ltd's NPS was rated the highest by customers who have used Tata Sons Ltd's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 75 | Over 10 Years | 75 |
Tata Sons Ltd NPS vs. Competitors
Compared to its competitors, Tata Sons Ltd's NPS is rated right above Reliance.
| COMPANY | NPS Score | |
|---|---|---|
| Tata Sons Ltd | 65 |
| Reliance | 37 |
| Aditya Birla Group | 9 |
Tata Sons Ltd Customer Reviews
Out of the 4 Tata Sons Ltd customer reviews 4 were positive and 0 were constructive. Tata Sons Ltd customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Tata Sons Ltd Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Tata Sons Ltd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tata Sons Ltd Customer Loyalty Score by Gender
Tata Sons Ltd's Customer Loyalty score was rated 93 by Male customers on Comparably.
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Male
93%
Yes
Female
N/A
Yes
Tata Sons Ltd Customer Loyalty Score by Ethnicity
Tata Sons Ltd's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tata Sons Ltd.
85
out of 100
Asian or Pacific Islander
100
out of 100
Other
Tata Sons Ltd Customer Loyalty Score by Age
Tata Sons Ltd's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Tata Sons Ltd Customer Loyalty Score by Usage
Tata Sons Ltd's Customer Loyalty score was rated the highest by customers who have used Tata Sons Ltd's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tata Sons Ltd Customer Loyalty Score by Industry
Tata Sons Ltd's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tata Sons Ltd Customer Loyalty vs. Competitors
Compared to its competitors, Tata Sons Ltd's Customer Loyalty score is rated right above Reliance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata Sons Ltd | 93% |
| Reliance | 92% |
| Aditya Birla Group | 84% |
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Tata Sons Ltd Product Quality
4.7/5
Tata Sons Ltd has an overall Product Quality score of 4.7 out of 5 stars rated by its users and customers.
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Tata Sons Ltd Product Information
Tata Sons Ltd’s product quality score is a 4.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tata Sons Ltd's product the highest.
- Website
- http://www.tata.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Enterprise
Hardware and Devices
SaaS
Quick Insights into Tata Sons Ltd Product Quality
Tata Sons Ltd's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Tata Sons Ltd's products/services for Over 10 Years.
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Ranked Tata Sons Ltd Product Quality the Highest
Ranked Tata Sons Ltd Product Quality the Lowest
Tata Sons Ltd Product Quality Score by Gender
Tata Sons Ltd's Product Quality score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
Tata Sons Ltd Product Quality Score by Ethnicity
Tata Sons Ltd's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tata Sons Ltd.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 5 | Other | 5 |
Tata Sons Ltd Product Quality Score by Age
Tata Sons Ltd's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Tata Sons Ltd Product Quality Score by Usage
Tata Sons Ltd's Product Quality score was rated the highest by customers who have used Tata Sons Ltd's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Tata Sons Ltd Product Quality Score by Industry
Tata Sons Ltd's Product Quality score was rated 5 stars by Tech industry customers.
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Tata Sons Ltd Product Quality vs. Competitors
Compared to its competitors, Tata Sons Ltd's Product Quality score is rated right above Reliance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata Sons Ltd | 4.7/5 |
| Reliance | 4.2/5 |
| Aditya Birla Group | 3.9/5 |
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Tata Sons Ltd Pricing
Tata Sons Ltd ROI & Value For Money
4.5/5
Tata Sons Ltd has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Tata Sons Ltd Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Tata Sons Ltd ROI
Tata Sons Ltd's ROI score was rated highest by customers who have used Tata Sons Ltd's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Tata Sons Ltd ROI the Highest
Ranked Tata Sons Ltd ROI the Lowest
Tata Sons Ltd ROI Score by Gender
Tata Sons Ltd's ROI score was rated 4.8 by Male customers on Comparably.
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Male
4.8/5
Female
N/A
Tata Sons Ltd ROI Score by Ethnicity
Tata Sons Ltd's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tata Sons Ltd.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.3 | Other | 4.3 |
Tata Sons Ltd ROI Score by Age
Tata Sons Ltd's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Tata Sons Ltd ROI Score by Usage
Tata Sons Ltd's ROI score was rated the highest by customers who have used Tata Sons Ltd's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Tata Sons Ltd ROI Score by Industry
Tata Sons Ltd's ROI score was rated 4.8 stars by Tech industry customers.
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Tata Sons Ltd Pricing vs. Competitors
Compared to its competitors, Tata Sons Ltd's ROI score is rated right above Reliance.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata Sons Ltd | 4.5/5 |
| Reliance | 4.1/5 |
| Aditya Birla Group | 3.6/5 |
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Tata Sons Ltd Customer Satisfaction (CSAT)
Tata Sons Ltd Customer Satisfaction (CSAT) Score
96 / 100
Tata Sons Ltd has an overall Customer Satisfaction score of 96 rated by its users and customers.
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Very Satisfied
72%
Satisfied
24%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tata Sons Ltd Customer Satisfaction
Tata Sons Ltd's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Tata Sons Ltd's products/services for Over 10 Years.
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Ranked Tata Sons Ltd Customer Satisfaction the Highest
Ranked Tata Sons Ltd Customer Satisfaction the Lowest
Tata Sons Ltd Customer Satisfaction Score by Gender
Tata Sons Ltd's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tata Sons Ltd Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Tata Sons Ltd's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Tata Sons Ltd's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tata Sons Ltd.
100 / 100
Very Satisfied
86%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tata Sons Ltd Customer Satisfaction Score by Age
Tata Sons Ltd's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Tata Sons Ltd Customer Satisfaction Score by Usage
Tata Sons Ltd's Customer Satisfaction score was rated 100 points by customers who have used Tata Sons Ltd's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Tata Sons Ltd Customer Satisfaction Score by Industry
Tata Sons Ltd's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Tata Sons Ltd Customer Satisfaction vs. Competitors
Compared to its competitors, Tata Sons Ltd's Customer Satisfaction score is rated right above Aditya Birla Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata Sons Ltd | 96% |
| Aditya Birla Group | 91% |
| Reliance | 80% |
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Tata Sons Ltd Customer Service
4.6/5
Tata Sons Ltd has an overall Customer Service score of 4.6 out of 5 stars rated by its users and customers.
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About Tata Sons Ltd's Customer Service
Website
http://www.tata.com
Quick Insights into Tata Sons Ltd Customer Service
Tata Sons Ltd's Customer Service score was rated highest by customers who have used Tata Sons Ltd's products/services for 5 to 10 Years, and rated lowest by customers who have used Tata Sons Ltd's products/services for 2 to 5 Years.
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Ranked Tata Sons Ltd Customer Service the Highest
Ranked Tata Sons Ltd Customer Service the Lowest
Tata Sons Ltd Customer Service Score by Gender
Tata Sons Ltd's Customer Service score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Tata Sons Ltd Customer Service Score by Ethnicity
Tata Sons Ltd's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tata Sons Ltd.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 5 | Other | 5 |
Tata Sons Ltd Customer Service Score by Age
Tata Sons Ltd's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Tata Sons Ltd Customer Service Score by Usage
Tata Sons Ltd's Customer Service score was rated the highest by customers who have used Tata Sons Ltd's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Tata Sons Ltd Customer Service Score by Industry
Tata Sons Ltd's Customer Service score was rated 5 stars by Tech industry customers.
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Tata Sons Ltd Customer Service vs. Competitors
Compared to its competitors, Tata Sons Ltd's Customer Service score is rated right above Reliance.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata Sons Ltd | 4.6/5 |
| Reliance | 4.3/5 |
| Aditya Birla Group | 3.8/5 |
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Tata Sons Ltd as an Employer
4.3/5
Tata Sons Ltd has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tata Sons Ltd scored a 65 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata Sons Ltd would recommend the brand to a friend. ENPS measures how likely Tata Sons Ltd employees would recommend working at Tata Sons Ltd to a friend.
Net Promoter Score
65
NPS Score
| 79% | Promoters |
|---|---|
| 7% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
