0
NPS
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TEOCO Corporation
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About TEOCO Corporation's Brand
TEOCO Corporation provides network cost optimization solutions for communications service providers.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
TEOCO Corporation NPS
TEOCO Corporation's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether TEOCO Corporation's customers would recommend using the product based on a scale of -100 to 100.
TEOCO Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
TEOCO Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TEOCO Corporation Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of TEOCO Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TEOCO Corporation Product Quality
4/5
TEOCO Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TEOCO Corporation's overall Product Quality score rated by its users and customers.
TEOCO Corporation Product Information
TEOCO Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.teoco.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Analytics
Business Services
Hardware and Devices
SaaS
TEOCO Corporation Pricing
TEOCO Corporation ROI & Value For Money
3.8/5
TEOCO Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock TEOCO Corporation's overall ROI score rated by its users and customers.
TEOCO Corporation Customer Satisfaction (CSAT)
TEOCO Corporation Customer Satisfaction (CSAT) Score
100 / 100
TEOCO Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TEOCO Corporation Customer Service
3.8/5
TEOCO Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock TEOCO Corporation's overall Customer Service score rated by its users and customers.
About TEOCO Corporation's Customer Service
Address
12150 Monument Drive, Suite 400, Fairfax, VA
Website
http://www.teoco.com
Phone Number
(703) 322-9200
TEOCO Corporation as an Employer
2.5/5
TEOCO Corporation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
TEOCO Corporation scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of TEOCO Corporation would recommend the brand to a friend. ENPS measures how likely TEOCO Corporation employees would recommend working at TEOCO Corporation to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
