28
NPS
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Brand Page
Unifi
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About Unifi's Brand
Unifi engages in the manufacture & sale of polyester and nylon yarn products.
Brand at a Glance
90%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Unifi NPS
Unifi's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Unifi's customers would recommend using the product based on a scale of -100 to 100.
Unifi Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Unifi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Jul 2022 0 | Jul 2022 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
Jul 2023 17 | Jul 2023 | 17 |
Nov 2023 13 | Nov 2023 | 13 |
Dec 2023 0 | Dec 2023 | 0 |
Jun 2024 9 | Jun 2024 | 9 |
Jan 2025 17 | Jan 2025 | 17 |
May 2025 22 | May 2025 | 22 |
Sep 2025 29 | Sep 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unifi Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Unifi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Unifi Product Quality
3.8/5
Unifi has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Unifi's overall Product Quality score rated by its users and customers.
Unifi Product Information
Unifi’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- unifi.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Goods
Food & Beverages
SaaS
Unifi Pricing
Unifi ROI & Value For Money
3.8/5
Unifi has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Unifi Customer Satisfaction (CSAT)
Unifi Customer Satisfaction (CSAT) Score
72 / 100
Unifi has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Unifi Customer Service
3.7/5
Unifi has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Unifi's Customer Service
Address
Greensboro, NC
Website
unifi.com/
Unifi as an Employer
3.2/5
Unifi has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Unifi scored a 28 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Unifi would recommend the brand to a friend. ENPS measures how likely Unifi employees would recommend working at Unifi to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
