66
NPS
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Databox
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About Databox's Brand
Databox is a performance management platform that helps companies improve their performance. Among its major competitors, Databox is ranked in 3rd place for NPS while Grow is 1st, and Newgen Software Technologies is 2nd.
Brand at a Glance
4.6/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Databox Ranking
- #1 / 4 of its competitors
Databox NPS
Databox's Net Promoter Score (NPS) is a 66 with 75% Promoters, 16% Passives, and 9% Detractors. Net Promoter Score tracks whether Databox's customers would recommend using the product based on a scale of -100 to 100.
Databox Overall NPS
| 75% | Promoters |
|---|---|
| 16% | Passives |
| 9% | Detractors |
Databox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
How Other Brands Compare
Databox is ranked first for NPS among its competitors. Looker and SAP come in second and third, with TEOCO Corporation coming in at #4.
Databox |  SAP |  TEOCO Corporation |  Looker | |
| Global Ranking | #- | #185 | #- | #- |
| NPS | 66 | 34 | 0 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $154.48B | $22.70B | $425.57M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Databox NPS by Usage
Databox's NPS was rated the highest by customers who have used Databox's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
1 to 2 Years 70 | 1 to 2 Years | 70 |
Databox NPS vs. Competitors
Compared to its competitors, Databox's NPS is rated right above Geckoboard, and is preceded by Newgen Software Technologies.
| COMPANY | NPS Score | |
|---|---|---|
 | Grow | 100 |
 | Newgen Software Technologies | 100 |
| Databox | 66 |
 | Geckoboard | 43 |
| Looker | 37 |
| SAP | 34 |
 | DashThis | 15 |
| TEOCO Corporation | 0 |
Databox Product Quality
4.6/5
Databox has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Databox Product Information
Databox serves markets in the United States. Databox supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Databox’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- https://databox.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Mobile App
SaaS
Languages Supported
English
Product Type
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Mobile Analytics Software
Databox Product Quality vs. Competitors
Compared to its competitors, Databox's Product Quality score is rated right above Geckoboard, and is preceded by Grow.
| COMPANY | Product Quality Score | |
|---|---|---|
| Grow | 5/5 |
| Databox | 4.6/5 |
| Geckoboard | 4.3/5 |
| DashThis | 4.2/5 |
| SAP | 4.1/5 |
| TEOCO Corporation | 4/5 |
| Looker | 3.8/5 |
| Newgen Software Technologies | N/A |
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VS
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Databox Pricing
Databox ROI & Value For Money
4.4/5
Databox has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Databox Pricing Plans
Databox has a pricing structure that accommodates small, medium, and large businesses. Starting from $59/month, Databox uses a subscription model and offers the following: Free: $0, Basic: $59/month (paid monthly) or $49/month (paid annually), and Business: $299/month (paid monthly) or $249/month (paid annually).
Who Uses Databox?
Small Businesses
Medium Businesses
Large Enterprises
Databox Pricing vs. Competitors
Compared to its competitors, Databox's ROI score is rated right above Geckoboard, and is preceded by Grow.
| COMPANY | Pricing Score | |
|---|---|---|
| Grow | 5/5 |
| Databox | 4.4/5 |
| Geckoboard | 4.1/5 |
| Looker | 3.9/5 |
| SAP | 3.9/5 |
| TEOCO Corporation | 3.8/5 |
| DashThis | 3.6/5 |
| Newgen Software Technologies | N/A |
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Databox Customer Service
5/5
Databox has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Databox's Customer Service
Address
6 Liberty Square, Cambridge, MA 02109
Website
https://databox.com/
Databox's Social Links
Databox Customer Service vs. Competitors
Compared to its competitors, Databox's Customer Service score is rated right above Geckoboard, and is preceded by Grow.
| COMPANY | Customer Service Score | |
|---|---|---|
| Grow | 5/5 |
| Databox | 5/5 |
| Geckoboard | 5/5 |
| DashThis | 5/5 |
| SAP | 4/5 |
| TEOCO Corporation | 3.8/5 |
| Looker | 3.7/5 |
| Newgen Software Technologies | N/A |
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Consumer vs. Employees
Databox scored a 66 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Databox would recommend the brand to a friend. ENPS measures how likely Databox employees would recommend working at Databox to a friend.
Net Promoter Score
66
NPS Score
| 75% | Promoters |
|---|---|
| 16% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
