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Informatica
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About Informatica's Brand

Informatica is the only Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions. Over the past 25 years, Informatica has helped more than 9,000 customers unleash the power of data. Among its major competitors, Informatica is ranked in 3rd place for NPS while Talend is 1st, and Information Builders is 2nd. Overall, Informatica has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

68%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Informatica CMO
  Informatica CMO

Sally Jenkins

Sally Jenkins serves as the EVP and Chief Marketing Officer of Informatica. Sally started at Informatica in December of 2016. Sally currently resides in the San Francisco Bay Area.

Informatica Ranking

Informatica NPS

Informatica's Net Promoter Score (NPS) is a 47 with 70% Promoters, 7% Passives, and 23% Detractors. Net Promoter Score tracks whether Informatica's customers would recommend using the product based on a scale of -100 to 100.

Informatica Overall NPS

47
NPS
70%Promoters
7%Passives
23%Detractors
Informatica Overall NPS

Informatica NPS Trend

-100
-50
0
50
100
Jul 2020
60
Jul 202060
Aug 2020
67
Aug 202067
Nov 2020
71
Nov 202071
Feb 2021
55
Feb 202155
Sep 2021
53
Sep 202153
Oct 2021
57
Oct 202157
Dec 2021
58
Dec 202158
Jan 2022
52
Jan 202252
Feb 2022
49
Feb 202249
Mar 2022
48
Mar 202248
Apr 2022
46
Apr 202246
May 2022
47
May 202247

How Other Brands Compare

Informatica is ranked second for NPS among its competitors. Information Builders and IBM come in first and third, with Oracle coming in at #4.

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Informatica's Logo
Informatica
IBM's Logo
IBM
Oracle's Logo
Oracle
Information Builders' Logo
Information Builders
Global Ranking#-#106#173#-
NPS47302051
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies-$119.05B$207.07B$9.78B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Informatica NPS by Gender

Informatica's NPS was rated 67 by Male customers on Comparably.

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Male

67

Informatica's NPS was rated 67 by Male customers on Comparably.

Sign Up to learn about Informatica's NPS Score rated by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors

Female

N/A

Informatica's NPS is not yet rated by Female customers.

Sign Up to learn about Informatica's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Informatica NPS by Ethnicity

Informatica's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.

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-100
-50
0
50
100
Asian or Pacific Islander
67
Asian or Pacific Islander67

Informatica NPS by Usage

Informatica's NPS was rated the highest by customers who have used Informatica's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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-100
-50
0
50
100
1 to 2 Years
67
1 to 2 Years67
2 to 5 Years
34
2 to 5 Years34

Informatica NPS vs. Competitors

Compared to its competitors, Informatica's NPS is rated right above IBM, and is preceded by Information Builders.

Unlock Informatica NPS vs. Competitors Data

Informatica's Logo
VS
Talend's Logo
Information Builders' Logo
IBM's Logo
TIBCO Software Inc. Logo
Oracle's Logo
Reltio's Logo
KEYW Corporation's Logo

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Informatica Customer Reviews

Out of the 3 Informatica customer reviews 2 were positive and 1 was constructive. Informatica customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
better and more consistent multi-cloud saas experience
Review from San Francisco, CA / Female / Caucasian / 26-30
What do you value most about this brand?
Good product will continue to use it
Review from Male / Asian or Pacific Islander / 31-35
What do you value most about this brand?
Good to know shut up now
Review from San Francisco, CA / Female / Asian or Pacific Islander / 18-25

Informatica Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Informatica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68
68%
32
32%
Informatica Customer Loyalty

Informatica Customer Loyalty Score by Gender

Informatica's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male
100%
Yes
Female
N/A
Yes

Informatica Customer Loyalty Score by Ethnicity

Informatica's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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70
out of 100
Asian or Pacific Islander

Informatica Customer Loyalty Score by Usage

Informatica's Customer Loyalty score was rated the highest by customers who have used Informatica's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
100%
2 to 5 Years
70%

Informatica Customer Loyalty Score by Industry

Informatica's Customer Loyalty score was rated 82% by Tech industry customers.

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Tech
82%

Informatica Customer Loyalty vs. Competitors

Compared to its competitors, Informatica's Customer Loyalty score is rated right above KEYW Corporation, and is preceded by Oracle.

Unlock Informatica Customer Loyalty vs. Competitors Data

Informatica's Logo
VS
Information Builders' Logo
TIBCO Software Inc. Logo
Talend's Logo
Reltio's Logo
IBM's Logo
Oracle's Logo
KEYW Corporation's Logo

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Informatica Product Quality

3.7/5

Informatica has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Informatica Product Information

Informatica serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Informatica supports Web devices and offers products for medium and large sized businesses.

Informatica’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Informatica's product the highest.

Website
https://www.informatica.com
Company Size
1,001-5,000 Employees

Industry

Tech
Big Data
Business Services

Languages Supported

English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Taiwanese

Product Type

Integration Software
Cloud Integration Software

Quick Insights into Informatica Product Quality

Informatica's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Informatica's products/services for 2 to 5 Years.

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Ranked Informatica Product Quality the Highest

Asian or Pacific Islander
5
Male
5
1 to 2 Years
4.6

Ranked Informatica Product Quality the Lowest

2 to 5 Years
3.1

Informatica Product Quality Score by Gender

Informatica's Product Quality score was rated 5 by Male customers on Comparably.

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Male

5/5

Female

N/A

Informatica Product Quality Score by Ethnicity

Informatica's Product Quality score was rated 5 stars by Asian or Pacific Islander customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Informatica.
0
1
2
3
4
5
Asian or Pacific Islander
5
Asian or Pacific Islander5

Informatica Product Quality Score by Usage

Informatica's Product Quality score was rated the highest by customers who have used Informatica's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
4.6
2 to 5 Years
3.1

Informatica Product Quality Score by Industry

Informatica's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech
4.1

Informatica Product Quality vs. Competitors

Compared to its competitors, Informatica's Product Quality score is rated right above Reltio, and is preceded by Oracle.

COMPANYProduct Quality Score
Information Builders4.3/5
TIBCO Software Inc.4.2/5
Talend4.1/5
IBM4/5
Oracle3.9/5
Informatica3.7/5
Reltio3.2/5
KEYW CorporationN/A

Unlock Informatica Product Quality vs. Competitors Data

Informatica's Logo
VS
Information Builders' Logo
TIBCO Software Inc. Logo
Talend's Logo
IBM's Logo
Oracle's Logo
Reltio's Logo
KEYW Corporation's Logo

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Informatica Pricing

Informatica ROI & Value For Money

4/5

Informatica has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Informatica Pricing Plans

Informatica has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses Informatica?

Medium Businesses
Large Enterprises

Quick Insights into Informatica ROI

Informatica's ROI score was rated highest by customers who have used Informatica's products/services for 1 to 2 Years, and rated lowest by customers who have used Informatica's products/services for 2 to 5 Years.

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Ranked Informatica ROI the Highest

1 to 2 Years
4.5
Male
4.5
Asian or Pacific Islander
4.3

Ranked Informatica ROI the Lowest

2 to 5 Years
2.3

Informatica ROI Score by Gender

Informatica's ROI score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

Informatica ROI Score by Ethnicity

Informatica's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3

Informatica ROI Score by Usage

Informatica's ROI score was rated the highest by customers who have used Informatica's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
4.5
2 to 5 Years
2.3

Informatica ROI Score by Industry

Informatica's ROI score was rated 3.6 stars by Tech industry customers.

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Tech
3.6

Informatica Pricing vs. Competitors

Compared to its competitors, Informatica's ROI score is rated right above TIBCO Software Inc., and is preceded by IBM.

Unlock Informatica ROI vs. Competitors Data

Informatica's Logo
VS
Information Builders' Logo
Talend's Logo
IBM's Logo
TIBCO Software Inc. Logo
Oracle's Logo
Reltio's Logo
KEYW Corporation's Logo

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Informatica Customer Satisfaction (CSAT)

Informatica Customer Satisfaction (CSAT) Score

67 / 100

Informatica has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied47%
Satisfied20%
Neither Satisfied nor Dissatisfied20%
Dissatisfied7%
Very Dissatisfied6%
Very Satisfied
47%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
6%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Informatica Customer Satisfaction vs. Competitors

Compared to its competitors, Informatica's Customer Satisfaction score is rated right above Information Builders, and is preceded by Oracle.

COMPANYCustomer Satisfaction (CSAT) Score
Talend100%
TIBCO Software Inc.100%
Reltio100%
IBM90%
Oracle71%
Informatica67%
Information Builders0%
KEYW Corporation0%

Unlock Informatica Customer Satisfaction vs. Competitors Data

Informatica's Logo
VS
Talend's Logo
TIBCO Software Inc. Logo
Reltio's Logo
IBM's Logo
Oracle's Logo
Information Builders' Logo
KEYW Corporation's Logo

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Informatica Customer Service

3.9/5

Informatica has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Informatica's Customer Service

Address

Redwood City, CA 94063


Website

https://www.informatica.com

Quick Insights into Informatica Customer Service

Informatica's Customer Service score was rated highest by customers who have used Informatica's products/services for 1 to 2 Years, and rated lowest by customers who have used Informatica's products/services for 2 to 5 Years.

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Ranked Informatica Customer Service the Highest

1 to 2 Years
4.3
Male
4.1
Asian or Pacific Islander
4

Ranked Informatica Customer Service the Lowest

2 to 5 Years
2.5

Informatica Customer Service Score by Gender

Informatica's Customer Service score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Informatica Customer Service Score by Ethnicity

Informatica's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.

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0
20
40
60
80
100
Asian or Pacific Islander
4
Asian or Pacific Islander4

Informatica Customer Service Score by Usage

Informatica's Customer Service score was rated the highest by customers who have used Informatica's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years
4.3
2 to 5 Years
2.5

Informatica Customer Service Score by Industry

Informatica's Customer Service score was rated 3.7 stars by Tech industry customers.

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Tech
3.7

Informatica Customer Service vs. Competitors

Compared to its competitors, Informatica's Customer Service score is rated right above Information Builders, and is preceded by IBM.

COMPANYCustomer Service Score
Talend4.1/5
IBM4.1/5
Informatica3.9/5
Information Builders3.8/5
Oracle3.8/5
Reltio3.6/5
TIBCO Software Inc.3.4/5
KEYW CorporationN/A

Unlock Informatica Customer Service vs. Competitors Data

Informatica's Logo
VS
Talend's Logo
IBM's Logo
Information Builders' Logo
Oracle's Logo
Reltio's Logo
TIBCO Software Inc. Logo
KEYW Corporation's Logo

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Informatica as an Employer

4.1/5

Informatica has a 4.1/5 stars for its overall company culture rated by their employees

  Informatica CEO
top
10%
CEO of Informatica

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Informatica scored a 47 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Informatica would recommend the brand to a friend. ENPS measures how likely Informatica employees would recommend working at Informatica to a friend.

Net Promoter Score

47
NPS Score
70%Promoters
7%Passive
23%Detractors

Employee Net Promoter Score

18
eNPS Score
46%Promoters
26%Passive
28%Detractors

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