33
NPS
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Informatica
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About Informatica's Brand
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™ Among its major competitors, Informatica is ranked in 4th place for NPS while Talend is 1st, and Amazon is 2nd. Overall, Informatica has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Informatica CMO
Sally Jenkins
Sally Jenkins serves as the EVP and Chief Marketing Officer of Informatica. Sally started at Informatica in December of 2016. Sally currently resides in the San Francisco Bay Area.
Informatica Ranking
- #3 / 4 of its competitors
Informatica NPS
Informatica's Net Promoter Score (NPS) is a 33 with 63% Promoters, 7% Passives, and 30% Detractors. Net Promoter Score tracks whether Informatica's customers would recommend using the product based on a scale of -100 to 100.
Informatica Overall NPS
| 63% | Promoters |
|---|---|
| 7% | Passives |
| 30% | Detractors |
Informatica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 41 | May 2022 | 41 |
Jun 2022 43 | Jun 2022 | 43 |
Jul 2022 42 | Jul 2022 | 42 |
Sep 2022 38 | Sep 2022 | 38 |
Oct 2022 34 | Oct 2022 | 34 |
Dec 2022 32 | Dec 2022 | 32 |
May 2023 34 | May 2023 | 34 |
Jan 2024 30 | Jan 2024 | 30 |
Aug 2024 31 | Aug 2024 | 31 |
Sep 2024 33 | Sep 2024 | 33 |
Dec 2024 35 | Dec 2024 | 35 |
May 2025 33 | May 2025 | 33 |
How Other Brands Compare
Informatica is ranked third for NPS among its competitors. Talend and Amazon come in first and second, with Oracle coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Informatica NPS by Gender
Male customers rated Informatica's NPS 49 points higher than Female customers.
Male
83
Informatica's NPS was rated 83 by Male customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Female
34
Informatica's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Informatica NPS by Ethnicity
Informatica's NPS was rated 80 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
Informatica NPS by Age
Informatica's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Informatica NPS by Usage
Informatica's NPS was rated the highest by customers who have used Informatica's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Informatica Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Informatica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Informatica Customer Loyalty Score by Gender
Male customers rated Informatica's Customer Loyalty score 60% higher than Female customers.
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Male
100%
Yes
Female
40%
Yes
Informatica Customer Loyalty Score by Ethnicity
Informatica's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Informatica.
82
out of 100
Asian or Pacific Islander
Informatica Customer Loyalty Score by Age
Informatica's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Informatica.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
Informatica Customer Loyalty Score by Usage
Informatica's Customer Loyalty score was rated the highest by customers who have used Informatica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Informatica Customer Loyalty Score by Industry
Informatica's Customer Loyalty score was rated 87% by Tech industry customers.
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Informatica Customer Loyalty vs. Competitors
Compared to its competitors, Informatica's Customer Loyalty score is rated right above Oracle, and is preceded by Snowflake.
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Informatica Product Quality
3.9/5
Informatica has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Informatica Product Information
Informatica serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Informatica supports Web devices and offers products for medium and large sized businesses.
Informatica’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Informatica's product the highest.
- Website
- https://www.informatica.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Big Data
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Taiwanese
Product Type
Integration Software
Cloud Integration Software
Quick Insights into Informatica Product Quality
Informatica's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Informatica's products/services for 2 to 5 Years.
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Ranked Informatica Product Quality the Highest
Ranked Informatica Product Quality the Lowest
Informatica Product Quality Score by Gender
Male customers rated Informatica's Product Quality score 0.9 stars higher than Female customers.
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Male
5/5
Female
4.1/5
Informatica Product Quality Score by Ethnicity
Informatica's Product Quality score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Informatica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Informatica Product Quality Score by Age
Informatica's Product Quality score was rated 5 stars by customers ages 31-35 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Informatica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 5 | 31-35 | 5 |
36-40 5 | 36-40 | 5 |
Informatica Product Quality Score by Usage
Informatica's Product Quality score was rated the highest by customers who have used Informatica's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Informatica Product Quality Score by Industry
Informatica's Product Quality score was rated 4.3 stars by Tech industry customers.
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Informatica Product Quality vs. Competitors
Compared to its competitors, Informatica's Product Quality score is rated right above Oracle, and is preceded by Talend.
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Informatica Pricing
Informatica ROI & Value For Money
4.1/5
Informatica has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Informatica Pricing Plans
Informatica has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Informatica?
Medium Businesses
Large Enterprises
Quick Insights into Informatica ROI
Informatica's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Informatica's products/services for 2 to 5 Years.
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Ranked Informatica ROI the Highest
Ranked Informatica ROI the Lowest
Informatica ROI Score by Gender
Male customers rated Informatica's ROI score 0.7 stars higher than Female customers.
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Male
4.7/5
Female
4/5
Informatica ROI Score by Ethnicity
Informatica's ROI score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Informatica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Informatica ROI Score by Age
Informatica's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Informatica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
36-40 4.6 | 36-40 | 4.6 |
Informatica ROI Score by Usage
Informatica's ROI score was rated the highest by customers who have used Informatica's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Informatica ROI Score by Industry
Informatica's ROI score was rated 4 stars by Tech industry customers.
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Informatica Pricing vs. Competitors
Compared to its competitors, Informatica's ROI score is rated right above Amazon, and is preceded by Snowflake.
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Informatica Customer Satisfaction (CSAT)
Informatica Customer Satisfaction (CSAT) Score
69 / 100
Informatica has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
15%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Informatica Customer Satisfaction
Informatica's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked Informatica Customer Satisfaction the Highest
Ranked Informatica Customer Satisfaction the Lowest
Informatica Customer Satisfaction Score by Gender
Male customers rated Informatica's Customer Satisfaction score 33 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Informatica Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Informatica's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Informatica Customer Satisfaction Score by Age
Informatica's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Informatica.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Informatica Customer Satisfaction Score by Usage
Informatica's Customer Satisfaction score was rated 67 points by customers who have used Informatica's products/services for Less than 1 Year.
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Informatica Customer Satisfaction Score by Industry
Informatica's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}Informatica Customer Satisfaction vs. Competitors
Compared to its competitors, Informatica's Customer Satisfaction score is rated right above Oracle, and is preceded by Snowflake.
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Informatica Customer Service
4.1/5
Informatica has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Informatica's Customer Service
Address
2100 Seaport Blvd, Redwood City, CA 94063
Website
https://www.informatica.com
Informatica's Social Links
Quick Insights into Informatica Customer Service
Informatica's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Informatica's products/services for 2 to 5 Years.
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Ranked Informatica Customer Service the Highest
Ranked Informatica Customer Service the Lowest
Informatica Customer Service Score by Gender
Male customers rated Informatica's Customer Service score 0.5 stars higher than Female customers.
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Male
4.6/5
Female
4.1/5
Informatica Customer Service Score by Ethnicity
Informatica's Customer Service score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Informatica.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Informatica Customer Service Score by Age
Informatica's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Informatica.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
36-40 4.5 | 36-40 | 4.5 |
Informatica Customer Service Score by Usage
Informatica's Customer Service score was rated the highest by customers who have used Informatica's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Informatica Customer Service Score by Industry
Informatica's Customer Service score was rated 4 stars by Tech industry customers.
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Informatica Customer Service vs. Competitors
Compared to its competitors, Informatica's Customer Service score is rated right above Snowflake, and is preceded by Amazon.
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Informatica as an Employer
4.9/5
Informatica has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Informatica scored a 33 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Informatica would recommend the brand to a friend. ENPS measures how likely Informatica employees would recommend working at Informatica to a friend.
Net Promoter Score
33
NPS Score
| 63% | Promoters |
|---|---|
| 7% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 66% | Promoters |
|---|---|
| 26% | Passive |
| 8% | Detractors |
