Talend NPS & Customer Reviews

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Talend

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Talend

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About Talend's Brand

Talend, a leader in data integration and data integrity, is changing the way the world makes decisions. Talend Data Fabric is the only platform that brings together all the data integration and governance capabilities, to simplify every aspect of working with data. Talend delivers complete, clean, and uncompromised data in real-time to all. Users also have access to the Talend Trust Score™, an industry-first innovation that instantly assesses the reliability of any data set to bring clarity and confidence to every decision. Over 6,000 customers across the globe rely on Talend to run their businesses on trusted data. Among its major competitors, Talend is ranked in 2nd place for NPS while Alteryx is 1st, and Informatica is 3rd.Their current valuation is $2.16B

Brand at a Glance

89%

Customer Loyalty

4/5

Product Quality

4/5

Pricing

4/5

Customer Service

Talend CMO

Lauren Vaccarello

Lauren Vaccarello is an award-winning marketing executive with a track record of accelerating revenue growth for the fastest growing SaaS companies in Silicon Valley. With a strong background in demand generation, she excels at building scalable integrated campaigns that leverage cutting edge marketing techniques. Although performance is at the core of who she is as a marketer, she believes businesses need to tell compelling stories and build a brand if they want to own a category.

Talend Ranking

^#2 / 4 of its competitors

Talend NPS

Talend's Net Promoter Score (NPS) is a 55 with 75% Promoters, 5% Passives, and 20% Detractors. Net Promoter Score tracks whether Talend's customers would recommend using the product based on a scale of -100 to 100.

Talend Overall NPS

NPS

75%	Promoters
5%	Passives
20%	Detractors

Talend NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2021 67	Mar 2021	67
Apr 2021 71	Apr 2021	71
Jul 2021 50	Jul 2021	50
Jan 2022 33	Jan 2022	33
Mar 2022 45	Mar 2022	45
Apr 2022 50	Apr 2022	50
Jun 2022 53	Jun 2022	53
Aug 2022 43	Aug 2022	43
Sep 2022 47	Sep 2022	47
Nov 2022 55	Nov 2022	55
Mar 2023 52	Mar 2023	52
Apr 2024 55	Apr 2024	55

How Other Brands Compare

Talend is ranked second for NPS among its competitors. Alteryx and MuleSoft come in first and third, with Databricks coming in at #4. Among those competitors, it is the second most valued company behind Alteryx.

	Talend	MuleSoft	Alteryx	Databricks
Global Ranking	#-	#574	#768	#-
NPS	55	32	60	29
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$2.16B	-	$6.62B	$6.20B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Talend NPS by Gender

Talend's NPS was rated 34 by Male customers on Comparably.

Male

Talend's NPS was rated 34 by Male customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Female

N/A

Talend's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Talend NPS by Ethnicity

Talend's NPS was rated 100 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100

Talend NPS by Age

Talend's NPS was rated 100 points by customers ages 51-55 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

51-55

100%

Talend NPS vs. Competitors

Compared to its competitors, Talend's NPS is rated right above Informatica, and is preceded by Alteryx.

COMPANY		NPS Score
	Alteryx	60
	Talend	55
	Informatica	33
	MuleSoft	32
	Databricks	29
	TIBCO Software Inc.	28

Talend Customer Loyalty

89%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

89% of Talend users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

89%

11%

Talend Customer Loyalty Score by Gender

Talend's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

Talend Customer Loyalty Score by Ethnicity

Talend's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Talend Customer Loyalty Score by Age

Talend's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
51-55 100%	51-55	100%

Talend Customer Loyalty Score by Industry

Talend's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

Talend Customer Loyalty vs. Competitors

Compared to its competitors, Talend's Customer Loyalty score is rated right above TIBCO Software Inc..

COMPANY		Customer Loyalty Score
	Talend	89%
	TIBCO Software Inc.	87%
	Alteryx	83%
	Informatica	78%
	MuleSoft	78%
	Databricks	73%

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Talend Product Quality

4/5

Talend has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Talend Product Information

Talend’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Talend's product the highest.

Website: http://www.talend.com

Company Size: 1,001-5,000 Employees

Industry

Information Services

Tech

AI, Big Data and Analytics

Big Data

Quick Insights into Talend Product Quality

Talend's Product Quality score was rated highest by Caucasian customers.

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Ranked Talend Product Quality the Highest

Caucasian	4.7
51-55	4.6
Tech	3.9

Talend Product Quality Score by Gender

Talend's Product Quality score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

Talend Product Quality Score by Ethnicity

Talend's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7

Talend Product Quality Score by Age

Talend's Product Quality score was rated 4.6 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 4.6	51-55	4.6

Talend Product Quality Score by Industry

Talend's Product Quality score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

Talend Product Quality vs. Competitors

Compared to its competitors, Talend's Product Quality score is rated right above Informatica, and is preceded by MuleSoft.

COMPANY		Product Quality Score
	Alteryx	4.4/5
	TIBCO Software Inc.	4.2/5
	MuleSoft	4/5
	Talend	4/5
	Informatica	3.9/5
	Databricks	3.9/5

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Talend Pricing

Talend ROI & Value For Money

4/5

Talend has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Talend Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Talend ROI

Talend's ROI score was rated highest by Caucasian customers.

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Ranked Talend ROI the Highest

Caucasian	4.9
51-55	4.8
Tech	3.9

Talend ROI Score by Gender

Talend's ROI score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

Talend ROI Score by Ethnicity

Talend's ROI score was rated 4.9 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.9	Caucasian	4.9

Talend ROI Score by Age

Talend's ROI score was rated 4.8 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 4.8	51-55	4.8

Talend ROI Score by Industry

Talend's ROI score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

Talend Pricing vs. Competitors

Compared to its competitors, Talend's ROI score is rated right above MuleSoft, and is preceded by Informatica.

COMPANY		Pricing Score
	Alteryx	4.2/5
	Informatica	4.1/5
	Talend	4/5
	MuleSoft	4/5
	Databricks	3.8/5
	TIBCO Software Inc.	3.8/5

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Talend Customer Satisfaction (CSAT)

Talend Customer Satisfaction (CSAT) Score

80 / 100

Talend has an overall Customer Satisfaction score of 80 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	30%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	10%

Very Satisfied

50%

Satisfied

30%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Talend Customer Satisfaction

Talend's Customer Satisfaction score was rated highest by customers ages 51-55.

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Ranked Talend Customer Satisfaction the Highest

51-55	100%
Caucasian	100%
Male	80%

Talend Customer Satisfaction Score by Gender

Talend's Customer Satisfaction score was rated 80 by Male customers on Comparably.

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80 / 100

Male

	Very Satisfied	40%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	20%

Talend Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

Talend's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Talend Customer Satisfaction Score by Age

Talend's Customer Satisfaction score was rated 100 points by customers ages 51-55 on Comparably.

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100

Breakdown

Age

Score

51-55

100%

Talend Customer Satisfaction Score by Industry

Talend's Customer Satisfaction score was rated 67 points by Tech industry customers.

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			"text": "Talend's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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Tech	67

Talend Customer Satisfaction vs. Competitors

Compared to its competitors, Talend's Customer Satisfaction score is rated right above Databricks, and is preceded by TIBCO Software Inc..

COMPANY		Customer Satisfaction (CSAT) Score
	Alteryx	96%
	TIBCO Software Inc.	84%
	Talend	80%
	Databricks	78%
	MuleSoft	77%
	Informatica	69%

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Talend Customer Service

4/5

Talend has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Talend's Customer Service

Address

800 Bridge Pkwy, Redwood City, CA 94065

Website

http://www.talend.com

Phone Number

+1 (650) 539 3200

Talend's Social Links

Quick Insights into Talend Customer Service

Talend's Customer Service score was rated highest by Caucasian customers.

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Ranked Talend Customer Service the Highest

Caucasian	4.6
51-55	4.5
Tech	3.9

Talend Customer Service Score by Gender

Talend's Customer Service score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

Talend Customer Service Score by Ethnicity

Talend's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.6	Caucasian	4.6

Talend Customer Service Score by Age

Talend's Customer Service score was rated 4.5 stars by customers ages 51-55 on Comparably.

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100

Summary	Age	Customer Service Score
51-55 4.5	51-55	4.5

Talend Customer Service Score by Industry

Talend's Customer Service score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

Talend Customer Service vs. Competitors

Compared to its competitors, Talend's Customer Service score is rated right above Databricks, and is preceded by Informatica.

COMPANY		Customer Service Score
	Alteryx	4.1/5
	Informatica	4.1/5
	Talend	4/5
	Databricks	3.8/5
	MuleSoft	3.8/5
	TIBCO Software Inc.	3.4/5

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Talend as an Employer

4.6/5

Talend has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Talend

Mike Capone

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Talend scored a 55 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Talend would recommend the brand to a friend. ENPS measures how likely Talend employees would recommend working at Talend to a friend.

Net Promoter Score

NPS Score

75%	Promoters
5%	Passive
20%	Detractors

Employee Net Promoter Score

eNPS Score

67%	Promoters
20%	Passive
13%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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