0
NPS
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Brand Page
Mode Analytics
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About Mode Analytics' Brand
Design & manufacture lightweight UHD monitors for laptop users.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Mode Analytics NPS
Mode Analytics's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Mode Analytics's customers would recommend using the product based on a scale of -100 to 100.
Mode Analytics Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Mode Analytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mode Analytics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mode Analytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mode Analytics Product Quality
3.7/5
Mode Analytics has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mode Analytics' overall Product Quality score rated by its users and customers.
Mode Analytics Product Information
Mode Analytics’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://mode.com/
- Company Size
- 1-10 Employees
Industry
Tech
Mode Analytics Pricing
Mode Analytics ROI & Value For Money
3.5/5
Mode Analytics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mode Analytics' overall ROI score rated by its users and customers.
Mode Analytics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mode Analytics Customer Service
3.5/5
Mode Analytics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mode Analytics' overall Customer Service score rated by its users and customers.
About Mode Analytics's Customer Service
Address
208 Utah Street, Suite 400 , San Francisco, CA 94103
Website
https://mode.com/
Mode Analytics as an Employer
4.3/5
Mode Analytics has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mode Analytics scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Mode Analytics would recommend the brand to a friend. ENPS measures how likely Mode Analytics employees would recommend working at Mode Analytics to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
