0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Information Services Group
Marketing or Exec? Claim Your Free Account
About Information Services Group's Brand
Information Services Group was founded in 2006 by a group of industry veterans whose vision is to create a new leader in the fast-growing
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Information Services Group CMO
Todd Dreger
Mr. Todd Dreger is Partner of Information Services Group, Inc. and serves as its Chief Marketing & Strategy Officer. A business strategist and turnaround expert, Mr. Dreger has more than 20 years of internal and external sourcing experience that spans all aspects of information technology and business processes. His perspective has been shaped by stints as a sourcing procurer, service provider and advisor. He develops creative yet practical strategies and solutions that preserve a corporation's culture while navigating challenging economic conditions. He has served clients in India, Israel, Eastern Europe and Central, North and South America. He has a Bachelor's Degree in strategic management from the University of North Texas and an MBA from the University of Texas at Dallas.
Information Services Group NPS
Information Services Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Information Services Group's customers would recommend using the product based on a scale of -100 to 100.
Information Services Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Information Services Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Information Services Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Information Services Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Information Services Group Product Quality
2.7/5
Information Services Group has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Information Services Group's overall Product Quality score rated by its users and customers.
Information Services Group Product Information
Information Services Group’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.isg-one.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Information Services Group Pricing
Information Services Group ROI & Value For Money
4.2/5
Information Services Group has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Information Services Group's overall ROI score rated by its users and customers.
Information Services Group Customer Satisfaction (CSAT)
Information Services Group Customer Satisfaction (CSAT) Score
50 / 100
Information Services Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Information Services Group Customer Service
3.7/5
Information Services Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Information Services Group's overall Customer Service score rated by its users and customers.
About Information Services Group's Customer Service
Address
281 Tresser Boulevard, Stamford, CT
Website
http://www.isg-one.com
Phone Number
203.517.3100
