20
NPS
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Actian
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About Actian's Brand
Actian provides organizations with data management solutions to transact, analyze, and take automated action across business operations. Among its major competitors, Actian is ranked in 4th place for NPS while Syncsort is 1st, and Splunk is 2nd.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Actian Ranking
- #2 / 4 of its competitors
Actian NPS
Actian's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Actian's customers would recommend using the product based on a scale of -100 to 100.
Actian Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Actian NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
May 2023 100 | May 2023 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
Jan 2024 50 | Jan 2024 | 50 |
Oct 2024 20 | Oct 2024 | 20 |
How Other Brands Compare
Actian is ranked second for NPS among its competitors. Splunk and Anaplan come in first and third, with Cloudera coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Actian NPS by Gender
Actian's NPS was rated 34 by Male customers on Comparably.
Male
34
Actian's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Actian's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Actian NPS by Ethnicity
Actian's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
Actian Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Actian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Actian Customer Loyalty Score by Gender
Actian's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Actian Customer Loyalty Score by Ethnicity
Actian's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Actian.
70
out of 100
Other
Actian Customer Loyalty Score by Industry
Actian's Customer Loyalty score was rated 70% by Tech industry customers.
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Actian Customer Loyalty vs. Competitors
Compared to its competitors, Actian's Customer Loyalty score is rated right above Syncsort, and is preceded by Cloudera.
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Actian Product Quality
3/5
Actian has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Actian Product Information
Actian’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Actian's product the highest.
- Website
- http://www.actian.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Quick Insights into Actian Product Quality
Actian's Product Quality score was rated highest by Male customers.
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Ranked Actian Product Quality the Highest
Actian Product Quality Score by Gender
Actian's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Actian Product Quality Score by Ethnicity
Actian's Product Quality score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Actian.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Actian Product Quality Score by Industry
Actian's Product Quality score was rated 3.5 stars by Tech industry customers.
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Actian Product Quality vs. Competitors
Compared to its competitors, Actian's Product Quality score is rated right below Anaplan.
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Actian Pricing
Actian ROI & Value For Money
2.8/5
Actian has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Actian Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Actian ROI
Actian's ROI score was rated highest by Male customers.
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Ranked Actian ROI the Highest
Actian ROI Score by Gender
Actian's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Actian ROI Score by Ethnicity
Actian's ROI score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Actian.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Actian ROI Score by Industry
Actian's ROI score was rated 3.1 stars by Tech industry customers.
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Actian Pricing vs. Competitors
Compared to its competitors, Actian's ROI score is rated right above Syncsort, and is preceded by Cloudera.
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Actian Customer Satisfaction (CSAT)
Actian Customer Satisfaction (CSAT) Score
50 / 100
Actian has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Actian Customer Satisfaction
Actian's Customer Satisfaction score was rated highest by Male customers.
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Ranked Actian Customer Satisfaction the Highest
Actian Customer Satisfaction Score by Gender
Actian's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Actian Customer Satisfaction Score by Ethnicity
CSAT according to Other
Actian's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Actian Customer Satisfaction Score by Industry
Actian's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Actian Customer Satisfaction vs. Competitors
Compared to its competitors, Actian's Customer Satisfaction score is rated right above Syncsort, and is preceded by Anaplan.
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Actian Customer Service
2.8/5
Actian has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Actian's Customer Service
Address
330 Potrero Avenue, Palo Alto, CA 94087
Website
http://www.actian.com
Phone Number
6505875550
Quick Insights into Actian Customer Service
Actian's Customer Service score was rated highest by Male customers.
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Ranked Actian Customer Service the Highest
Actian Customer Service Score by Gender
Actian's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Actian Customer Service Score by Ethnicity
Actian's Customer Service score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Actian.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
Actian Customer Service Score by Industry
Actian's Customer Service score was rated 3.1 stars by Tech industry customers.
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Actian Customer Service vs. Competitors
Compared to its competitors, Actian's Customer Service score is rated right above Syncsort, and is preceded by Cloudera.
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Actian as an Employer
4.2/5
Actian has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Actian scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Actian would recommend the brand to a friend. ENPS measures how likely Actian employees would recommend working at Actian to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
