Anaplan NPS & Customer Reviews

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Anaplan

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About Anaplan's Brand

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We’re growing fast, constantly innovating, and couldn’t be prouder to help our customers move forward with confidence in a complex and changing world. Among its major competitors, Anaplan is ranked in 4th place for NPS while Prophix Software is 1st, and Host Analytics is 2nd. Overall, Anaplan has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $7.89B

Brand at a Glance

76%

Customer Loyalty

3.8/5

Product Quality

3.5/5

Pricing

3.6/5

Customer Service

Anaplan CMO

Maria Pergolino

Maria Pergolino serves as the Chief Marketing Officer (CMO) of Anaplan. Maria started at Anaplan in December of 2017. Maria currently resides in San Francisco Bay Area.

Anaplan Ranking

^#1 / 4 of its competitors

Anaplan NPS

Anaplan's Net Promoter Score (NPS) is a 11 with 45% Promoters, 21% Passives, and 34% Detractors. Net Promoter Score tracks whether Anaplan's customers would recommend using the product based on a scale of -100 to 100.

Anaplan Overall NPS

NPS

45%	Promoters
21%	Passives
34%	Detractors

Anaplan NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2023 16	Aug 2023	16
Oct 2023 14	Oct 2023	14
Nov 2023 13	Nov 2023	13
Dec 2023 14	Dec 2023	14
May 2024 14	May 2024	14
Jul 2024 13	Jul 2024	13
Oct 2024 11	Oct 2024	11
Dec 2024 13	Dec 2024	13
Jan 2025 13	Jan 2025	13
Mar 2025 12	Mar 2025	12
May 2025 12	May 2025	12
Jun 2025 10	Jun 2025	10

How Other Brands Compare

Anaplan is ranked first for NPS among its competitors. EverString and Consumers Energy come in second and third, with DTE Energy coming in at #4. Among those competitors, it is the second most valued company behind Consumers Energy.

	Anaplan	DTE Energy	Consumers Energy	EverString
Global Ranking	#-	#698	#-	#-
NPS	11	-30	-26	4
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$7.89B	$4.99B	$16.18B	$250.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Anaplan NPS by Gender

Female customers rated Anaplan's NPS 52 points higher than Male customers.

Male

Anaplan's NPS was rated 9 by Male customers on Comparably.

48%

Promoters

13%

Passives

39%

Detractors

Female

Anaplan's NPS was rated 61 by Female customers on Comparably.

74%

Promoters

13%

Passives

13%

Detractors

Anaplan NPS by Ethnicity

Anaplan's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 67	Caucasian	67
African American/Black -34	African American/Black	-34
Asian or Pacific Islander 17	Asian or Pacific Islander	17
Other -12	Other	-12

Anaplan NPS by Age

Anaplan's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

25%

50%

31-35

83%

17%

36-40

71%

15%

14%

46-50

50%

33%

17%

56-60

33%

67%

Anaplan NPS by Usage

Anaplan's NPS was rated the highest by customers who have used Anaplan's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 17	Less than 1 Year	17
1 to 2 Years 28	1 to 2 Years	28
2 to 5 Years 37	2 to 5 Years	37

Anaplan NPS vs. Competitors

Compared to its competitors, Anaplan's NPS is rated right above EverString, and is preceded by Actian.

COMPANY		NPS Score
	Prophix Software	68
	Host Analytics	46
	Actian	20
	Anaplan	11
	EverString	4
	Aviso	0
	Consumers Energy	-26
	DTE Energy	-30
	Dynegy	-40

Anaplan Customer Reviews

Out of the 5 Anaplan customer reviews 4 were positive and 1 was constructive. Anaplan customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Anaplan Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Anaplan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76%

24%

Anaplan Customer Loyalty Score by Gender

Female customers rated Anaplan's Customer Loyalty score 23% higher than Male customers.

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Male

77%

Yes

Female

100%

Yes

Anaplan Customer Loyalty Score by Ethnicity

Anaplan's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Anaplan Customer Loyalty Score by Age

Anaplan's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
31-35 100%	31-35	100%
36-40 87%	36-40	87%
46-50 100%	46-50	100%
56-60 40%	56-60	40%

Anaplan Customer Loyalty Score by Usage

Anaplan's Customer Loyalty score was rated the highest by customers who have used Anaplan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	73%
1 to 2 Years	93%
2 to 5 Years	89%

Anaplan Customer Loyalty Score by Industry

Anaplan's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	84%
Accounting	40%

Anaplan Customer Loyalty vs. Competitors

Compared to its competitors, Anaplan's Customer Loyalty score is rated right above Actian.

COMPANY		Customer Loyalty Score
	Anaplan	76%
	Actian	73%
	Consumers Energy	70%
	DTE Energy	70%
	Prophix Software	68%
	Dynegy	47%
	Host Analytics	N/A
	EverString	N/A
	Aviso	N/A

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Anaplan Product Quality

3.8/5

Anaplan has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Anaplan Product Information

Anaplan serves markets in the United States, Asia, Europe, Japan, Australia, and United Kingdom. Anaplan supports Web devices and offers products for small, medium, and large sized businesses.

Anaplan’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Anaplan's product the highest. Reviewers from the Accounting industry rated Anaplan the lowest at 2.1.

Website: https://www.anaplan.com

Company Size: 1,001-5,000 Employees

Industry

Tech

SaaS

Languages Supported

English

French

German

Japanese

Russian

Product Type

Business Performance Management Software

Sales Force Automation Software

Web Collaboration Software

Strategic Planning Software

Compensation Management Software

Quick Insights into Anaplan Product Quality

Anaplan's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Accounting industry.

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Ranked Anaplan Product Quality the Highest

46-50	4.6
Real Estate	4.6
Female	4.5

Ranked Anaplan Product Quality the Lowest

56-60	3.8
African American/Black	3.5
Accounting	2.1

Anaplan Product Quality Score by Gender

Female customers rated Anaplan's Product Quality score 0.6 stars higher than Male customers.

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Male

3.9/5

Female

4.5/5

Anaplan Product Quality Score by Ethnicity

Anaplan's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 3.8	Other	3.8

Anaplan Product Quality Score by Age

Anaplan's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.9	18-25	3.9
31-35 3.9	31-35	3.9
36-40 4.2	36-40	4.2
46-50 4.6	46-50	4.6
56-60 3.8	56-60	3.8

Anaplan Product Quality Score by Usage

Anaplan's Product Quality score was rated the highest by customers who have used Anaplan's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.9
1 to 2 Years	4.2
2 to 5 Years	4.4

Anaplan Product Quality Score by Industry

Anaplan's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.

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Tech	4.4
Accounting	2.1
Consulting	4
Real Estate	4.6

Anaplan Product Quality vs. Competitors

Compared to its competitors, Anaplan's Product Quality score is rated right above Actian, and is preceded by Aviso.

COMPANY		Product Quality Score
	Prophix Software	4.3/5
	EverString	4/5
	Host Analytics	3.9/5
	Aviso	3.9/5
	Anaplan	3.8/5
	Actian	3/5
	Consumers Energy	2.8/5
	DTE Energy	2.4/5
	Dynegy	2.3/5

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Anaplan Pricing

Anaplan ROI & Value For Money

3.5/5

Anaplan has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Anaplan Pricing Plans

Anaplan has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Accounting industry think that they had the lowest ROI from Anaplan.

Who Uses Anaplan?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Anaplan ROI

Anaplan's ROI score was rated highest by Female customers, and rated lowest by customers from the Accounting industry.

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Ranked Anaplan ROI the Highest

Female	4.4
46-50	4.1
Caucasian	4.1

Ranked Anaplan ROI the Lowest

Other	3
56-60	2.6
Accounting	2.6

Anaplan ROI Score by Gender

Female customers rated Anaplan's ROI score 1.1 stars higher than Male customers.

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Male

3.3/5

Female

4.4/5

Anaplan ROI Score by Ethnicity

Anaplan's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
African American/Black 3	African American/Black	3
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 3	Other	3

Anaplan ROI Score by Age

Anaplan's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3	18-25	3
31-35 3.8	31-35	3.8
36-40 3.8	36-40	3.8
46-50 4.1	46-50	4.1
56-60 2.6	56-60	2.6

Anaplan ROI Score by Usage

Anaplan's ROI score was rated the highest by customers who have used Anaplan's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.7
2 to 5 Years	3.9

Anaplan ROI Score by Industry

Anaplan's ROI score was rated the highest by Consulting industry customers, and the lowest by Accounting industry customers.

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Tech	3.6
Accounting	2.6
Consulting	4.1
Real Estate	4

Anaplan Pricing vs. Competitors

Compared to its competitors, Anaplan's ROI score is rated right above Actian, and is preceded by Aviso.

COMPANY		Pricing Score
	Prophix Software	4.4/5
	Host Analytics	4/5
	EverString	4/5
	Aviso	3.8/5
	Anaplan	3.5/5
	Actian	2.8/5
	Consumers Energy	2.3/5
	Dynegy	2.3/5
	DTE Energy	2.2/5

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Anaplan Customer Satisfaction (CSAT)

Anaplan Customer Satisfaction (CSAT) Score

61 / 100

Anaplan has an overall Customer Satisfaction score of 61 rated by its users and customers.

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Very Satisfied	34%
Satisfied	27%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	10%
Very Dissatisfied	4%

Very Satisfied

34%

Satisfied

27%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

10%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Anaplan Customer Satisfaction

Anaplan's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Accounting industry.

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Ranked Anaplan Customer Satisfaction the Highest

46-50	100%
Female	100%
Caucasian	88%

Ranked Anaplan Customer Satisfaction the Lowest

56-60	33%
African American/Black	33%
Accounting	0%

Anaplan Customer Satisfaction Score by Gender

Female customers rated Anaplan's Customer Satisfaction score 44 points higher than Male customers.

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56 / 100

Male

	Very Satisfied	39%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	28%
	Dissatisfied	10%
	Very Dissatisfied	6%

100 / 100

Female

	Very Satisfied	38%
	Satisfied	62%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Anaplan Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Anaplan's Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.

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88 / 100

Very Satisfied	50%
Satisfied	38%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	12%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

CSAT according to African American/Black

Anaplan's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	67%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

67%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Anaplan's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	50%
Satisfied	17%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

17%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Anaplan's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.

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57 / 100

Very Satisfied	14%
Satisfied	43%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

14%

Satisfied

43%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

14%

Very Dissatisfied

14%

Anaplan Customer Satisfaction Score by Age

Anaplan's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

75%

31-35

60%

36-40

83%

46-50

100%

56-60

33%

Anaplan Customer Satisfaction Score by Usage

Anaplan's Customer Satisfaction score was rated the highest by customers who have used Anaplan's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	60
1 to 2 Years	75
2 to 5 Years	83

Anaplan Customer Satisfaction Score by Industry

Anaplan's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	72
Accounting	0

Anaplan Customer Satisfaction vs. Competitors

Compared to its competitors, Anaplan's Customer Satisfaction score is rated right above Actian, and is preceded by Prophix Software.

COMPANY		Customer Satisfaction (CSAT) Score
	Prophix Software	100%
	Anaplan	61%
	Actian	50%
	Consumers Energy	38%
	Dynegy	33%
	DTE Energy	30%
	Host Analytics	0%
	EverString	0%
	Aviso	0%

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Anaplan Customer Service

3.6/5

Anaplan has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Anaplan's Customer Service

Address

50 Hawthorne St, San Francisco, CA 94105

Website

https://www.anaplan.com

Phone Number

7859798720

Anaplan's Social Links

Quick Insights into Anaplan Customer Service

Anaplan's Customer Service score was rated highest by Female customers, and rated lowest by customers from the Accounting industry.

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Ranked Anaplan Customer Service the Highest

Female	4.5
Asian or Pacific Islander	4.2
18-25	4.1

Ranked Anaplan Customer Service the Lowest

Other	3
56-60	2.8
Accounting	2.5

Anaplan Customer Service Score by Gender

Female customers rated Anaplan's Customer Service score 1 stars higher than Male customers.

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Male

3.5/5

Female

4.5/5

Anaplan Customer Service Score by Ethnicity

Anaplan's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.2	Caucasian	4.2
African American/Black 3	African American/Black	3
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3	Other	3

Anaplan Customer Service Score by Age

Anaplan's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
31-35 4	31-35	4
36-40 3.9	36-40	3.9
46-50 4.1	46-50	4.1
56-60 2.8	56-60	2.8

Anaplan Customer Service Score by Usage

Anaplan's Customer Service score was rated the highest by customers who have used Anaplan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	4
2 to 5 Years	4

Anaplan Customer Service Score by Industry

Anaplan's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	4
Accounting	2.5

Anaplan Customer Service vs. Competitors

Compared to its competitors, Anaplan's Customer Service score is rated right above Actian, and is preceded by Aviso.

COMPANY		Customer Service Score
	EverString	5/5
	Prophix Software	3.8/5
	Host Analytics	3.7/5
	Aviso	3.7/5
	Anaplan	3.6/5
	Actian	2.8/5
	Consumers Energy	2.5/5
	DTE Energy	2.3/5
	Dynegy	2.2/5

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Anaplan as an Employer

3.2/5

Anaplan has a 3.2/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Anaplan

Frank Calderoni

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Anaplan scored a 11 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Anaplan would recommend the brand to a friend. ENPS measures how likely Anaplan employees would recommend working at Anaplan to a friend.

Net Promoter Score

NPS Score

45%	Promoters
21%	Passive
34%	Detractors

Employee Net Promoter Score

-7

eNPS Score

38%	Promoters
17%	Passive
45%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
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