68
NPS
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Prophix Software
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About Prophix Software's Brand
Ambitious finance leaders use Prophix to drive progress. By improving the speed and accuracy of decision making, Prophix’s Financial Performance Platform elevates the talents of finance teams to do their best work. Crush complexity, reduce uncertainty, and illuminate insights with access to best-in-class AI insights and planning, budgeting, forecasting, reporting, and consolidation functionalities. More than 2,500 active customers across the globe rely on Prophix to achieve organizational success.
Brand at a Glance
68%
Customer Loyalty
4.3/5
Product Quality
4.4/5
Pricing
3.8/5
Customer Service
Prophix Software NPS
Prophix Software's Net Promoter Score (NPS) is a 68 with 80% Promoters, 8% Passives, and 12% Detractors. Net Promoter Score tracks whether Prophix Software's customers would recommend using the product based on a scale of -100 to 100.
Prophix Software Overall NPS
| 80% | Promoters |
|---|---|
| 8% | Passives |
| 12% | Detractors |
Prophix Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 82 | Aug 2020 | 82 |
Aug 2022 81 | Aug 2022 | 81 |
May 2023 75 | May 2023 | 75 |
Aug 2023 76 | Aug 2023 | 76 |
Dec 2024 68 | Dec 2024 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prophix Software NPS by Usage
Prophix Software's NPS was rated the highest by customers who have used Prophix Software's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 86 | 2 to 5 Years | 86 |
5 to 10 Years 76 | 5 to 10 Years | 76 |
Prophix Software Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Prophix Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prophix Software Product Quality
4.3/5
Prophix Software has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Prophix Software Product Information
Prophix Software serves markets in the United States, Europe, Middle-East and Africa, Canada, United Kingdom, Latin America, Germany, and Brazil. Prophix Software supports Web devices and offers products for small, medium, and large sized businesses.
Prophix Software’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Prophix Software's product the highest.
- Website
- http://www.prophix.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
FinTech
SaaS
Languages Supported
English
Product Type
Sales Forecasting & Analytics Software
Business Performance Management Software
Reporting Software
Budgeting Software
Financial Reporting Software
Strategic Planning Software
Quick Insights into Prophix Software Product Quality
Prophix Software's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Prophix Software Product Quality the Highest
Prophix Software Product Quality Score by Usage
Prophix Software's Product Quality score was rated 4.4 stars by customers who have used Prophix Software's products/services for 2 to 5 Years.
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Prophix Software Product Quality Score by Industry
Prophix Software's Product Quality score was rated 4.7 stars by Tech industry customers.
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Prophix Software Pricing
Prophix Software ROI & Value For Money
4.4/5
Prophix Software has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Prophix Software Pricing Plans
Prophix Software has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Prophix Software?
Small Businesses
Medium Businesses
Large Enterprises
Prophix Software Customer Satisfaction (CSAT)
Prophix Software Customer Satisfaction (CSAT) Score
100 / 100
Prophix Software has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Prophix Software Customer Service
3.8/5
Prophix Software has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Prophix Software's Customer Service
Address
350 Burnhamthorpe Rd W, Shawnee On Delaware, PA L5B 3J1 Canada
Website
http://www.prophix.com
Phone Number
(905) 279-8711
Prophix Software's Social Links
Prophix Software as an Employer
4.2/5
Prophix Software has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Prophix Software scored a 68 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Prophix Software would recommend the brand to a friend. ENPS measures how likely Prophix Software employees would recommend working at Prophix Software to a friend.
Net Promoter Score
68
NPS Score
| 80% | Promoters |
|---|---|
| 8% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
