46
NPS
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mParticle by Rokt
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About mParticle by Rokt's Brand
From marketing to analytics to customer support, we empower customers to execute on their KPIs independently while understanding the customer holistically.
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
mParticle by Rokt CMO
David Spitz
David Spitz serves as the Chief Marketing Officer of mParticle. David started at mParticle in Jan of 2016. David currently resides in the Greater New York City Area.
mParticle by Rokt NPS
mParticle by Rokt's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether mParticle by Rokt's customers would recommend using the product based on a scale of -100 to 100.
mParticle by Rokt Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
mParticle by Rokt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
May 2021 50 | May 2021 | 50 |
Jul 2021 66 | Jul 2021 | 66 |
Oct 2021 75 | Oct 2021 | 75 |
Jan 2022 80 | Jan 2022 | 80 |
May 2022 83 | May 2022 | 83 |
Jul 2022 57 | Jul 2022 | 57 |
Aug 2022 55 | Aug 2022 | 55 |
Dec 2022 60 | Dec 2022 | 60 |
Aug 2023 45 | Aug 2023 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
mParticle by Rokt Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of mParticle by Rokt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
mParticle by Rokt Product Quality
3.1/5
mParticle by Rokt has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock mParticle by Rokt's overall Product Quality score rated by its users and customers.
mParticle by Rokt Product Information
mParticle by Rokt’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.mparticle.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Enterprise
Mobile App
mParticle by Rokt Pricing
mParticle by Rokt ROI & Value For Money
3.6/5
mParticle by Rokt has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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mParticle by Rokt Customer Satisfaction (CSAT)
mParticle by Rokt Customer Satisfaction (CSAT) Score
50 / 100
mParticle by Rokt has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
mParticle by Rokt Customer Service
3.6/5
mParticle by Rokt has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock mParticle by Rokt's overall Customer Service score rated by its users and customers.
About mParticle by Rokt's Customer Service
Address
257 Park Avenue South, Suite 900, New York City, NY 10010
Website
http://www.mparticle.com
Phone Number
917-692-2868
mParticle by Rokt's Social Links
mParticle by Rokt as an Employer
4.2/5
mParticle by Rokt has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
mParticle by Rokt scored a 46 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of mParticle by Rokt would recommend the brand to a friend. ENPS measures how likely mParticle by Rokt employees would recommend working at mParticle by Rokt to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
