9
NPS
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E2open
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About E2open's Brand
E2open provides cloud-based, on-demand software that enables enterprises to gain visibility into and control over their trading networks.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
E2open NPS
E2open's Net Promoter Score (NPS) is a 9 with 48% Promoters, 13% Passives, and 39% Detractors. Net Promoter Score tracks whether E2open's customers would recommend using the product based on a scale of -100 to 100.
E2open Overall NPS
| 48% | Promoters |
|---|---|
| 13% | Passives |
| 39% | Detractors |
E2open NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 42 | May 2022 | 42 |
Jun 2022 45 | Jun 2022 | 45 |
Jul 2022 37 | Jul 2022 | 37 |
Aug 2022 32 | Aug 2022 | 32 |
Sep 2022 26 | Sep 2022 | 26 |
Dec 2022 25 | Dec 2022 | 25 |
May 2023 20 | May 2023 | 20 |
Jul 2023 17 | Jul 2023 | 17 |
Jan 2024 15 | Jan 2024 | 15 |
Feb 2024 10 | Feb 2024 | 10 |
Aug 2024 14 | Aug 2024 | 14 |
Nov 2024 9 | Nov 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
E2open NPS by Gender
E2open's NPS was rated 50 by Female customers on Comparably.
Female
50
E2open's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
E2open's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
E2open NPS by Usage
E2open's NPS was rated the highest by customers who have used E2open's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
E2open Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of E2open users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
E2open Customer Loyalty Score by Gender
E2open's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
E2open Product Quality
3.1/5
E2open has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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E2open Product Information
E2open serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. E2open supports Web devices and offers products for small and medium sized businesses.
E2open’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated E2open's product the highest.
- Website
- http://www.e2open.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into E2open Product Quality
E2open's Product Quality score was rated highest by customers who have used E2open's products/services for Less than 1 Year, and rated lowest by customers who have used E2open's products/services for 5 to 10 Years.
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Ranked E2open Product Quality the Highest
Ranked E2open Product Quality the Lowest
E2open Product Quality Score by Gender
E2open's Product Quality score was rated 3.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of E2open.
Female
3.4/5
Male
N/A
E2open Product Quality Score by Usage
E2open's Product Quality score was rated the highest by customers who have used E2open's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
E2open Product Quality Score by Industry
E2open's Product Quality score was rated 2.7 stars by Consumer Goods industry customers.
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E2open Pricing
E2open ROI & Value For Money
2.9/5
E2open has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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E2open Pricing Plans
E2open has a pricing structure that accommodates small and medium businesses. Starting from $11.66, E2open uses a subscription model. For the users that are not ready to commit yet, E2open also offers a free trial.
Who Uses E2open?
Small Businesses
Medium Businesses
Quick Insights into E2open ROI
E2open's ROI score was rated highest by Female customers.
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Ranked E2open ROI the Highest
E2open ROI Score by Gender
E2open's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of E2open.
Female
3.6/5
Male
N/A
E2open Customer Satisfaction (CSAT)
E2open Customer Satisfaction (CSAT) Score
31 / 100
E2open has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
E2open Customer Service
2.9/5
E2open has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About E2open's Customer Service
Address
4100 East Third Avenue, Suite 400, San Mateo, CA
Website
http://www.e2open.com
Phone Number
(650) 645-6500
Quick Insights into E2open Customer Service
E2open's Customer Service score was rated highest by Female customers.
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Ranked E2open Customer Service the Highest
E2open Customer Service Score by Gender
E2open's Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of E2open.
Female
3.6/5
Male
N/A
E2open as an Employer
3.7/5
E2open has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
E2open scored a 9 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of E2open would recommend the brand to a friend. ENPS measures how likely E2open employees would recommend working at E2open to a friend.
Net Promoter Score
9
NPS Score
| 48% | Promoters |
|---|---|
| 13% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 36% | Promoters |
|---|---|
| 24% | Passive |
| 40% | Detractors |
