46
NPS
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Brand Page
SendBird
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About SendBird's Brand
Messaging-as-a-service. It provides the chat API and the backend for apps enabling real-time communication among apps’ own users
Brand at a Glance
4.1/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
SendBird NPS
SendBird's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether SendBird's customers would recommend using the product based on a scale of -100 to 100.
SendBird Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
SendBird NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 46 | Aug 2020 | 46 |
Feb 2023 48 | Feb 2023 | 48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SendBird NPS by Usage
SendBird's NPS was rated the highest by customers who have used SendBird's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 73 | Less than 1 Year | 73 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
SendBird Product Quality
4.1/5
SendBird has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SendBird's overall Product Quality score rated by its users and customers.
SendBird Product Information
SendBird serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SendBird supports Web devices and offers products for small, medium, and large sized businesses.
SendBird’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://sendbird.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Hardware and Devices
Productivity
SaaS
Languages Supported
English
Product Type
Application Development Software
Internal Communications Software
SendBird Pricing
SendBird ROI & Value For Money
4/5
SendBird has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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SendBird Pricing Plans
SendBird has a pricing structure that accommodates small, medium, and large businesses.
Who Uses SendBird?
Small Businesses
Medium Businesses
Large Enterprises
SendBird Customer Service
3.7/5
SendBird has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SendBird's overall Customer Service score rated by its users and customers.
About SendBird's Customer Service
Address
541 Jefferson Ave, Suite 100 SendBird, Redwood City, CA
Website
https://sendbird.com
Consumer vs. Employees
SendBird scored a 46 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of SendBird would recommend the brand to a friend. ENPS measures how likely SendBird employees would recommend working at SendBird to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
