-7
NPS
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Ziff Davis
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About Ziff Davis' Brand
Ziff Davis is a digital media company specialized in the areas of technology, gaming, and men’s lifestyle.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Ziff Davis NPS
Ziff Davis's Net Promoter Score (NPS) is a -7 with 37% Promoters, 19% Passives, and 44% Detractors. Net Promoter Score tracks whether Ziff Davis's customers would recommend using the product based on a scale of -100 to 100.
Ziff Davis Overall NPS
| 37% | Promoters |
|---|---|
| 19% | Passives |
| 44% | Detractors |
Ziff Davis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Jul 2021 66 | Jul 2021 | 66 |
Dec 2021 50 | Dec 2021 | 50 |
Feb 2022 60 | Feb 2022 | 60 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 -11 | Aug 2022 | -11 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 -9 | Feb 2023 | -9 |
Jul 2023 -1 | Jul 2023 | -1 |
Dec 2023 -6 | Dec 2023 | -6 |
Jun 2024 -7 | Jun 2024 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ziff Davis NPS by Gender
Ziff Davis's NPS was rated 40 by Male customers on Comparably.
Male
40
Ziff Davis's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Ziff Davis's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ziff Davis Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Ziff Davis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ziff Davis Customer Loyalty Score by Gender
Ziff Davis's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Ziff Davis Product Quality
3.2/5
Ziff Davis has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Ziff Davis Product Information
Ziff Davis’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.ziffdavis.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Gaming
Media
Sports & Entertainment
Quick Insights into Ziff Davis Product Quality
Ziff Davis's Product Quality score was rated highest by Male customers.
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Ranked Ziff Davis Product Quality the Highest
Ziff Davis Product Quality Score by Gender
Ziff Davis's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Ziff Davis Pricing
Ziff Davis ROI & Value For Money
3.7/5
Ziff Davis has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Ziff Davis ROI
Ziff Davis's ROI score was rated highest by Male customers.
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Ranked Ziff Davis ROI the Highest
Ziff Davis ROI Score by Gender
Ziff Davis's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Ziff Davis Customer Satisfaction (CSAT)
Ziff Davis Customer Satisfaction (CSAT) Score
67 / 100
Ziff Davis has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ziff Davis Customer Satisfaction
Ziff Davis's Customer Satisfaction score was rated highest by Male customers.
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Ranked Ziff Davis Customer Satisfaction the Highest
Ziff Davis Customer Satisfaction Score by Gender
Ziff Davis's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ziff Davis.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Ziff Davis Customer Service
3.4/5
Ziff Davis has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Ziff Davis's Customer Service
Address
28 East 28th St 11th fl, New York City, NY 10016
Website
http://www.ziffdavis.com
Phone Number
1-212-503-3500
Quick Insights into Ziff Davis Customer Service
Ziff Davis's Customer Service score was rated highest by Male customers.
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Ranked Ziff Davis Customer Service the Highest
Ziff Davis Customer Service Score by Gender
Ziff Davis's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ziff Davis.
Male
3.9/5
Female
N/A
Ziff Davis as an Employer
4.1/5
Ziff Davis has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ziff Davis scored a -7 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Ziff Davis would recommend the brand to a friend. ENPS measures how likely Ziff Davis employees would recommend working at Ziff Davis to a friend.
Net Promoter Score
-7
NPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
