46
NPS
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Bandwidth.com
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About Bandwidth.com's Brand
Bandwidth is a communications provider with APIs that make it easy to add phone calling, test messaging, and 9-1-1 access to software. Among its major competitors, Bandwidth.com is ranked in 2nd place for NPS while Plivo is 1st, and Telnyx is 3rd.Their current market cap is $2.87B
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Bandwidth.com Ranking
- #2 / 4 of its competitors
Bandwidth.com NPS
Bandwidth.com's Net Promoter Score (NPS) is a 46 with 68% Promoters, 10% Passives, and 22% Detractors. Net Promoter Score tracks whether Bandwidth.com's customers would recommend using the product based on a scale of -100 to 100.
Bandwidth.com Overall NPS
| 68% | Promoters |
|---|---|
| 10% | Passives |
| 22% | Detractors |
Bandwidth.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 52 | Oct 2023 | 52 |
Nov 2023 54 | Nov 2023 | 54 |
Dec 2023 54 | Dec 2023 | 54 |
Jan 2024 53 | Jan 2024 | 53 |
Mar 2024 55 | Mar 2024 | 55 |
Apr 2024 53 | Apr 2024 | 53 |
Jul 2024 52 | Jul 2024 | 52 |
Sep 2024 52 | Sep 2024 | 52 |
Oct 2024 49 | Oct 2024 | 49 |
Dec 2024 47 | Dec 2024 | 47 |
Apr 2025 45 | Apr 2025 | 45 |
Jun 2025 45 | Jun 2025 | 45 |
How Other Brands Compare
Bandwidth.com is ranked second for NPS among its competitors. Plivo and Twilio Inc. come in first and third, with Nexmo coming in at #4. Among those competitors, it is the lowest valued company behind Twilio Inc..
Bandwidth.com |  Twilio Inc. |  Nexmo |  Plivo | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 46 | 31 | 22 | 61 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.87B | $56.34B | $3.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bandwidth.com NPS by Gender
Female customers rated Bandwidth.com's NPS 10 points higher than Male customers.
Male
-10
Bandwidth.com's NPS was rated -10 by Male customers on Comparably.
40%
Promoters
10%
Passives
50%
Detractors
Female
0
Bandwidth.com's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Bandwidth.com NPS by Ethnicity
Bandwidth.com's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Bandwidth.com NPS by Age
Bandwidth.com's NPS was rated -25 points by customers ages 41-45 on Comparably.
Bandwidth.com NPS by Usage
Bandwidth.com's NPS was rated the highest by customers who have used Bandwidth.com's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
Bandwidth.com NPS vs. Competitors
Compared to its competitors, Bandwidth.com's NPS is rated right above Telnyx, and is preceded by Plivo.
| COMPANY | NPS Score | |
|---|---|---|
| Plivo | 61 |
| Bandwidth.com | 46 |
 | Telnyx | 39 |
| Twilio Inc. | 31 |
| Nexmo | 22 |
Bandwidth.com Customer Reviews
Out of the 3 Bandwidth.com customer reviews 2 were positive and 1 was constructive. Bandwidth.com customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Bandwidth.com Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Bandwidth.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bandwidth.com Customer Loyalty Score by Gender
Female customers rated Bandwidth.com's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Bandwidth.com Customer Loyalty Score by Ethnicity
Bandwidth.com's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Bandwidth.com Customer Loyalty Score by Age
Bandwidth.com's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Bandwidth.com Customer Loyalty Score by Usage
Bandwidth.com's Customer Loyalty score was rated the highest by customers who have used Bandwidth.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Bandwidth.com Customer Loyalty Score by Industry
Bandwidth.com's Customer Loyalty score was rated 74% by Tech industry customers.
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Bandwidth.com Customer Loyalty vs. Competitors
Compared to its competitors, Bandwidth.com's Customer Loyalty score is rated right above Telnyx, and is preceded by Plivo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Twilio Inc. | 80% |
| Plivo | 68% |
| Bandwidth.com | 68% |
| Telnyx | 66% |
| Nexmo | N/A |
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Bandwidth.com Product Quality
3.6/5
Bandwidth.com has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Bandwidth.com Product Information
Bandwidth.com serves markets in the United States. Bandwidth.com supports Web devices and offers products for small, medium, and large sized businesses.
Bandwidth.com’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bandwidth.com's product the highest.
- Website
- https://www.bandwidth.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Application Development Software
VoIP Software
Telephony Software
API Management Software
Cloud Communication Platform Software
Quick Insights into Bandwidth.com Product Quality
Bandwidth.com's Product Quality score was rated highest by customers who have used Bandwidth.com's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Bandwidth.com Product Quality the Highest
Ranked Bandwidth.com Product Quality the Lowest
Bandwidth.com Product Quality Score by Gender
Female customers rated Bandwidth.com's Product Quality score 0.2 stars higher than Male customers.
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Male
2.9/5
Female
3.1/5
Bandwidth.com Product Quality Score by Ethnicity
Bandwidth.com's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Bandwidth.com Product Quality Score by Age
Bandwidth.com's Product Quality score was rated 3.4 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.4 | 41-45 | 3.4 |
Bandwidth.com Product Quality Score by Usage
Bandwidth.com's Product Quality score was rated the highest by customers who have used Bandwidth.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bandwidth.com Product Quality Score by Industry
Bandwidth.com's Product Quality score was rated 3.9 stars by both Tech and Telecommunications industry customers.
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Bandwidth.com Product Quality vs. Competitors
Compared to its competitors, Bandwidth.com's Product Quality score is rated right below Telnyx.
| COMPANY | Product Quality Score | |
|---|---|---|
| Plivo | 4.3/5 |
| Twilio Inc. | 4/5 |
| Nexmo | 4/5 |
| Telnyx | 3.7/5 |
| Bandwidth.com | 3.6/5 |
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Bandwidth.com Pricing
Bandwidth.com ROI & Value For Money
3.4/5
Bandwidth.com has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Bandwidth.com Pricing Plans
Bandwidth.com has a pricing structure that accommodates small, medium, and large businesses. Starting from $0.35, Bandwidth.com uses a subscription model and offers the following: FOR DEVELOPERS, Phone number (per line) – $0.35, and Inbound calling (per minute) – $0.0055.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Telecommunications industry think that they had the lowest ROI from Bandwidth.com.
Who Uses Bandwidth.com?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Bandwidth.com ROI
Bandwidth.com's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Bandwidth.com's products/services for 1 to 2 Years.
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Ranked Bandwidth.com ROI the Highest
Ranked Bandwidth.com ROI the Lowest
Bandwidth.com ROI Score by Gender
Female customers rated Bandwidth.com's ROI score 0.8 stars higher than Male customers.
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Male
2.5/5
Female
3.3/5
Bandwidth.com ROI Score by Ethnicity
Bandwidth.com's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Bandwidth.com ROI Score by Age
Bandwidth.com's ROI score was rated 3.4 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.4 | 41-45 | 3.4 |
Bandwidth.com ROI Score by Usage
Bandwidth.com's ROI score was rated the highest by customers who have used Bandwidth.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Bandwidth.com ROI Score by Industry
Bandwidth.com's ROI score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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Bandwidth.com Pricing vs. Competitors
Compared to its competitors, Bandwidth.com's ROI score is rated right below Nexmo.
| COMPANY | Pricing Score | |
|---|---|---|
| Plivo | 4.5/5 |
| Telnyx | 4/5 |
| Twilio Inc. | 3.9/5 |
| Nexmo | 3.9/5 |
| Bandwidth.com | 3.4/5 |
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Bandwidth.com Customer Satisfaction (CSAT)
Bandwidth.com Customer Satisfaction (CSAT) Score
63 / 100
Bandwidth.com has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
30%
Satisfied
33%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
4%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bandwidth.com Customer Satisfaction
Bandwidth.com's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Bandwidth.com's products/services for 1 to 2 Years.
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Ranked Bandwidth.com Customer Satisfaction the Highest
Ranked Bandwidth.com Customer Satisfaction the Lowest
Bandwidth.com Customer Satisfaction Score by Gender
Bandwidth.com's Customer Satisfaction score was rated 63 by Male customers on Comparably.
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63 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 37% |
Bandwidth.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bandwidth.com's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Bandwidth.com Customer Satisfaction Score by Age
Bandwidth.com's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
Bandwidth.com Customer Satisfaction Score by Usage
Bandwidth.com's Customer Satisfaction score was rated the highest by customers who have used Bandwidth.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Bandwidth.com Customer Satisfaction Score by Industry
Bandwidth.com's Customer Satisfaction score was rated 80 points by Tech industry customers.
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}Bandwidth.com Customer Satisfaction vs. Competitors
Compared to its competitors, Bandwidth.com's Customer Satisfaction score is rated right above Telnyx, and is preceded by Plivo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Twilio Inc. | 75% |
| Plivo | 66% |
| Bandwidth.com | 63% |
| Telnyx | 57% |
| Nexmo | 0% |
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Bandwidth.com Customer Service
3.3/5
Bandwidth.com has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Bandwidth.com's Customer Service
Address
Venture Center III, 900 Main Campus Drive, Raleigh, NC 27606
Website
https://www.bandwidth.com/
Phone Number
800-808-5150
Bandwidth.com's Social Links
Quick Insights into Bandwidth.com Customer Service
Bandwidth.com's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Bandwidth.com's products/services for 1 to 2 Years.
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Ranked Bandwidth.com Customer Service the Highest
Ranked Bandwidth.com Customer Service the Lowest
Bandwidth.com Customer Service Score by Gender
Female customers rated Bandwidth.com's Customer Service score 0.3 stars higher than Male customers.
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Male
2.7/5
Female
3/5
Bandwidth.com Customer Service Score by Ethnicity
Bandwidth.com's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Bandwidth.com Customer Service Score by Age
Bandwidth.com's Customer Service score was rated 3.1 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
Bandwidth.com Customer Service Score by Usage
Bandwidth.com's Customer Service score was rated the highest by customers who have used Bandwidth.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Bandwidth.com Customer Service Score by Industry
Bandwidth.com's Customer Service score was rated 3.7 stars by Tech industry customers.
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Bandwidth.com Customer Service vs. Competitors
Compared to its competitors, Bandwidth.com's Customer Service score is rated right below Telnyx.
| COMPANY | Customer Service Score | |
|---|---|---|
| Twilio Inc. | 3.8/5 |
| Nexmo | 3.7/5 |
| Plivo | 3.6/5 |
| Telnyx | 3.4/5 |
| Bandwidth.com | 3.3/5 |
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Bandwidth.com as an Employer
4.5/5
Bandwidth.com has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Bandwidth.com scored a 46 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Bandwidth.com would recommend the brand to a friend. ENPS measures how likely Bandwidth.com employees would recommend working at Bandwidth.com to a friend.
Net Promoter Score
46
NPS Score
| 68% | Promoters |
|---|---|
| 10% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 68% | Promoters |
|---|---|
| 5% | Passive |
| 27% | Detractors |
