61
NPS
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Plivo
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About Plivo's Brand
Plivo’s Communications Platform as a Service (CPaaS) enables businesses to connect, engage, and interact with their customers in over 190 countries. Thousands of businesses, such as IBM, Workday, Nutanix, and Gojek, rely on Plivo to help them deliver better customer experiences globally. The Plivo team brings deep experience in communications and modern software to address the needs of today’s businesses — quality, scale, innovation, and agility. Founded in 2011 and with global offices in the US, India, and Serbia, Plivo is backed by investments from Andreessen Horowitz, Qualcomm Ventures, Battery Ventures, and Y Combinator. Among its major competitors, Plivo is ranked in 2nd place for NPS while Tropo is 1st, and Bandwidth.com is 3rd.
Brand at a Glance
68%
Customer Loyalty
4.3/5
Product Quality
4.5/5
Pricing
3.6/5
Customer Service
Plivo Ranking
- #1 / 4 of its competitors
Plivo NPS
Plivo's Net Promoter Score (NPS) is a 61 with 75% Promoters, 11% Passives, and 14% Detractors. Net Promoter Score tracks whether Plivo's customers would recommend using the product based on a scale of -100 to 100.
Plivo Overall NPS
| 75% | Promoters |
|---|---|
| 11% | Passives |
| 14% | Detractors |
Plivo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Jul 2022 60 | Jul 2022 | 60 |
Nov 2022 61 | Nov 2022 | 61 |
Mar 2024 63 | Mar 2024 | 63 |
May 2024 62 | May 2024 | 62 |
Aug 2025 61 | Aug 2025 | 61 |
How Other Brands Compare
Plivo is ranked first for NPS among its competitors. Twilio Inc. and Nexmo come in second and third, with Vonage coming in at #4.
Plivo |  Twilio Inc. |  Nexmo |  Vonage | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 61 | 31 | 22 | -31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $3.05B | $3.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plivo NPS by Usage
Plivo's NPS was rated the highest by customers who have used Plivo's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
5 to 10 Years 42 | 5 to 10 Years | 42 |
Plivo NPS vs. Competitors
Compared to its competitors, Plivo's NPS is rated right above Bandwidth.com, and is preceded by Tropo.
| COMPANY | NPS Score | |
|---|---|---|
 | Tropo | 100 |
| Plivo | 61 |
 | Bandwidth.com | 46 |
 | Telnyx | 39 |
| Twilio Inc. | 31 |
| Nexmo | 22 |
 | iBasis | 0 |
| Vonage | -31 |
 | Zipwhip | -40 |
 | Knowlarity | -57 |
Plivo Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Plivo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plivo Customer Loyalty vs. Competitors
Compared to its competitors, Plivo's Customer Loyalty score is rated right above Bandwidth.com, and is preceded by Twilio Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| iBasis | 100% |
| Twilio Inc. | 80% |
| Plivo | 68% |
| Bandwidth.com | 68% |
| Vonage | 68% |
| Telnyx | 66% |
| Zipwhip | 65% |
| Tropo | N/A |
| Nexmo | N/A |
| Knowlarity | N/A |
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Plivo Product Quality
4.3/5
Plivo has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Plivo Product Information
Plivo serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Plivo supports Web devices and offers products for small, medium, and large sized businesses.
Plivo’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Plivo's product the highest. Reviewers from the Media and Entertainment industry rated Plivo the lowest at 3.
- Website
- https://www.plivo.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Mobile App
SaaS
Languages Supported
English
Quick Insights into Plivo Product Quality
Plivo's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Media and Entertainment industry.
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Ranked Plivo Product Quality the Highest
Ranked Plivo Product Quality the Lowest
Plivo Product Quality Score by Industry
Plivo's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Media and Entertainment industry customers.
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Plivo Product Quality vs. Competitors
Compared to its competitors, Plivo's Product Quality score is rated right above Twilio Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Plivo | 4.3/5 |
| Twilio Inc. | 4/5 |
| Nexmo | 4/5 |
| iBasis | 4/5 |
| Telnyx | 3.7/5 |
| Bandwidth.com | 3.6/5 |
| Knowlarity | 3.5/5 |
| Zipwhip | 3.1/5 |
| Vonage | 2.8/5 |
| Tropo | N/A |
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Plivo Pricing
Plivo ROI & Value For Money
4.5/5
Plivo has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Plivo Pricing Plans
Plivo has a pricing structure that accommodates small, medium, and large businesses. Starting from $0.01, Plivo uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Plivo?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Plivo ROI
Plivo's ROI score was rated highest by customers from the Tech industry.
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Ranked Plivo ROI the Highest
Plivo ROI Score by Industry
Plivo's ROI score was rated 4.6 stars by Tech industry customers.
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Plivo Pricing vs. Competitors
Compared to its competitors, Plivo's ROI score is rated right above Telnyx.
| COMPANY | Pricing Score | |
|---|---|---|
| Plivo | 4.5/5 |
| Telnyx | 4/5 |
| Twilio Inc. | 3.9/5 |
| Nexmo | 3.9/5 |
| Knowlarity | 3.5/5 |
| Bandwidth.com | 3.4/5 |
| Zipwhip | 3/5 |
| Vonage | 3/5 |
| iBasis | 2.5/5 |
| Tropo | N/A |
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Plivo Customer Satisfaction (CSAT)
Plivo Customer Satisfaction (CSAT) Score
67 / 100
Plivo has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plivo Customer Satisfaction vs. Competitors
Compared to its competitors, Plivo's Customer Satisfaction score is rated right above Bandwidth.com, and is preceded by Twilio Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| iBasis | 100% |
| Twilio Inc. | 75% |
| Plivo | 66% |
| Bandwidth.com | 63% |
| Telnyx | 57% |
| Vonage | 43% |
| Tropo | 0% |
| Nexmo | 0% |
| Zipwhip | 0% |
| Knowlarity | 0% |
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Plivo Customer Service
3.6/5
Plivo has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Plivo's Customer Service
Address
6001 W Parmer Ln, Ste 370 PMB 2774, Austin, TX 78727
Website
https://www.plivo.com/
Plivo's Social Links
Plivo Customer Service vs. Competitors
Compared to its competitors, Plivo's Customer Service score is rated right above Telnyx, and is preceded by Nexmo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Twilio Inc. | 3.8/5 |
| Nexmo | 3.7/5 |
| Plivo | 3.6/5 |
| Telnyx | 3.4/5 |
| Bandwidth.com | 3.3/5 |
| Zipwhip | 3.1/5 |
| Vonage | 2.7/5 |
| Knowlarity | 2.7/5 |
| iBasis | 2.5/5 |
| Tropo | N/A |
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Plivo as an Employer
2.4/5
Plivo has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Plivo scored a 61 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Plivo would recommend the brand to a friend. ENPS measures how likely Plivo employees would recommend working at Plivo to a friend.
Net Promoter Score
61
NPS Score
| 75% | Promoters |
|---|---|
| 11% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 19% | Promoters |
|---|---|
| 6% | Passive |
| 75% | Detractors |
