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NPS
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iBasis
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About iBasis' Brand
Founded in 1996, iBasis (NASDAQ: IBAS) is a leading wholesale carrier of international long distance telephone calls and a provider of Among its major competitors, iBasis is ranked in 3rd place for NPS while Plivo is 1st, and Twilio Inc. is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
iBasis Ranking
- #3 / 4 of its competitors
iBasis NPS
iBasis's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether iBasis's customers would recommend using the product based on a scale of -100 to 100.
iBasis Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
iBasis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 0 | Nov 2023 | 0 |
How Other Brands Compare
iBasis is ranked third for NPS among its competitors. Plivo and Twilio Inc. come in first and second, with Aicent coming in at #4.
iBasis |  Twilio Inc. |  Plivo |  Aicent | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 0 | 31 | 61 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iBasis NPS vs. Competitors
Compared to its competitors, iBasis's NPS is rated right below Twilio Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Plivo | 61 |
| Twilio Inc. | 31 |
| iBasis | 0 |
iBasis Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of iBasis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iBasis Customer Loyalty vs. Competitors
Compared to its competitors, iBasis's Customer Loyalty score is rated right above Twilio Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| iBasis | 100% |
| Twilio Inc. | 80% |
| Plivo | 68% |
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iBasis Product Quality
4/5
iBasis has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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iBasis Product Information
iBasis’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.ibasis.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Mobile App
iBasis Product Quality vs. Competitors
Compared to its competitors, iBasis's Product Quality score is rated right below Twilio Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Plivo | 4.3/5 |
| Twilio Inc. | 4/5 |
| iBasis | 4/5 |
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iBasis Pricing
iBasis ROI & Value For Money
2.5/5
iBasis has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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iBasis Pricing vs. Competitors
Compared to its competitors, iBasis's ROI score is rated right below Twilio Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Plivo | 4.5/5 |
| Twilio Inc. | 3.9/5 |
| iBasis | 2.5/5 |
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iBasis Customer Satisfaction (CSAT)
iBasis Customer Satisfaction (CSAT) Score
100 / 100
iBasis has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iBasis Customer Satisfaction vs. Competitors
Compared to its competitors, iBasis's Customer Satisfaction score is rated right above Twilio Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| iBasis | 100% |
| Twilio Inc. | 75% |
| Plivo | 66% |
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iBasis Customer Service
2.5/5
iBasis has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About iBasis's Customer Service
Address
20 Second Avenue, Burlington, MA
Website
http://www.ibasis.com
Phone Number
17815057300
iBasis Customer Service vs. Competitors
Compared to its competitors, iBasis's Customer Service score is rated right below Plivo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Twilio Inc. | 3.8/5 |
| Plivo | 3.6/5 |
| iBasis | 2.5/5 |
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iBasis as an Employer
3.4/5
iBasis has a 3.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
iBasis scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of iBasis would recommend the brand to a friend. ENPS measures how likely iBasis employees would recommend working at iBasis to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
