100
NPS
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Tropo
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About Tropo's Brand
Tropo is an application platform enabling web developers to write communication applications in various programming languages. Among its major competitors, Tropo is ranked in 1st place for NPS while Plivo is 2nd, and Twilio Inc. is 3rd.
Tropo Ranking
- #1 / 4 of its competitors
Tropo NPS
Tropo's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Tropo's customers would recommend using the product based on a scale of -100 to 100.
Tropo Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Tropo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
How Other Brands Compare
Tropo is ranked first for NPS among its competitors. Twilio Inc. and Nexmo come in second and third, with 4INFO coming in at #4.
Tropo |  Twilio Inc. |  Nexmo |  4INFO | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 100 | 31 | 22 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $3.05B | $210.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tropo NPS vs. Competitors
Compared to its competitors, Tropo's NPS is rated right above Plivo.
| COMPANY | NPS Score | |
|---|---|---|
| Tropo | 100 |
 | Plivo | 61 |
| Twilio Inc. | 31 |
| Nexmo | 22 |
| 4INFO | N/A |
