-40
NPS
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Zipwhip
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About Zipwhip's Brand
Zipwhip empowers companies to communicate with their customers in the most effective and preferred way possible – text messaging.
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Zipwhip CMO
Zipwhip NPS
Zipwhip's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Zipwhip's customers would recommend using the product based on a scale of -100 to 100.
Zipwhip Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Zipwhip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 50 | May 2021 | 50 |
Jun 2021 0 | Jun 2021 | 0 |
Aug 2021 -25 | Aug 2021 | -25 |
Jan 2023 -40 | Jan 2023 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zipwhip Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Zipwhip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zipwhip Product Quality
3.1/5
Zipwhip has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Zipwhip's overall Product Quality score rated by its users and customers.
Zipwhip Product Information
Zipwhip’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.zipwhip.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Zipwhip Pricing
Zipwhip ROI & Value For Money
3/5
Zipwhip has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Zipwhip's overall ROI score rated by its users and customers.
Zipwhip Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zipwhip Customer Service
3.1/5
Zipwhip has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Zipwhip's overall Customer Service score rated by its users and customers.
About Zipwhip's Customer Service
Address
300 Elliott Ave W, Seattle, WA 98119
Website
http://www.zipwhip.com
Phone Number
(855) 947-9447
Zipwhip's Social Links
Zipwhip as an Employer
4.6/5
Zipwhip has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zipwhip scored a -40 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Zipwhip would recommend the brand to a friend. ENPS measures how likely Zipwhip employees would recommend working at Zipwhip to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 84% | Promoters |
|---|---|
| 12% | Passive |
| 4% | Detractors |
