-100
NPS
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Mitto
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About Mitto's Brand
Mitto is a leading provider of global, omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement Among its major competitors, Mitto is ranked in 7th place for NPS while MessageBird is 1st, and Twilio Inc. is 2nd.
Mitto Ranking
- #4 / 4 of its competitors
Mitto NPS
Mitto's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Mitto's customers would recommend using the product based on a scale of -100 to 100.
Mitto Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Mitto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
How Other Brands Compare
Mitto is ranked #4 for NPS among its competitors. MessageBird and Twilio Inc. come in first and second, with Nexmo coming in at third.
Mitto |  Twilio Inc. |  Nexmo |  MessageBird | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | -100 | 31 | 22 | 65 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $3.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitto NPS vs. Competitors
Compared to its competitors, Mitto's NPS is rated right below Sinch.
| COMPANY | NPS Score | |
|---|---|---|
| MessageBird | 65 |
| Twilio Inc. | 31 |
| Nexmo | 22 |
 | Infobip | 21 |
 | Telesign | 10 |
 | Sinch | 0 |
| Mitto | -100 |
Mitto as an Employer
4.8/5
Mitto has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mitto scored a -100 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitto would recommend the brand to a friend. ENPS measures how likely Mitto employees would recommend working at Mitto to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 70% | Promoters |
|---|---|
| 23% | Passive |
| 7% | Detractors |
