10
NPS
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Telesign
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About Telesign's Brand
Telesign’s account security platform is trusted by the world’s largest brands to prevent online fraud. Among its major competitors, Telesign is ranked in 6th place for NPS while Envoy is 1st, and GB Group is 2nd. Overall, Telesign has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Telesign Ranking
- #4 / 4 of its competitors
Telesign NPS
Telesign's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Telesign's customers would recommend using the product based on a scale of -100 to 100.
Telesign Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Telesign NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Jun 2021 -66 | Jun 2021 | -66 |
Sep 2021 -25 | Sep 2021 | -25 |
Jun 2022 -40 | Jun 2022 | -40 |
Jul 2022 -51 | Jul 2022 | -51 |
Sep 2022 -29 | Sep 2022 | -29 |
Jan 2023 -13 | Jan 2023 | -13 |
Oct 2023 0 | Oct 2023 | 0 |
May 2025 10 | May 2025 | 10 |
How Other Brands Compare
Telesign is ranked #4 for NPS among its competitors. Envoy and Twilio Inc. come in first and second, with Nexmo coming in at third.
Telesign |  Twilio Inc. |  Nexmo |  Envoy | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 10 | 31 | 22 | 78 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $3.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telesign NPS by Gender
Telesign's NPS was rated 67 by Male customers on Comparably.
Male
67
Telesign's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Telesign's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Telesign Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Telesign users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Telesign Customer Loyalty Score by Gender
Telesign's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Telesign Customer Loyalty Score by Industry
Telesign's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Telesign Customer Loyalty vs. Competitors
Compared to its competitors, Telesign's Customer Loyalty score is rated right above Envoy, and is preceded by Twilio Inc..
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Telesign Product Quality
3.7/5
Telesign has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Telesign Product Information
Telesign’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Telesign's product the highest.
- Website
- http://www.telesign.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Business Services
Enterprise
Quick Insights into Telesign Product Quality
Telesign's Product Quality score was rated highest by Male customers.
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Ranked Telesign Product Quality the Highest
Telesign Product Quality Score by Gender
Telesign's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Telesign Product Quality Score by Industry
Telesign's Product Quality score was rated 4.3 stars by Tech industry customers.
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Telesign Product Quality vs. Competitors
Compared to its competitors, Telesign's Product Quality score is rated right above GB Group, and is preceded by SafeNet.
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Telesign Pricing
Telesign ROI & Value For Money
3.8/5
Telesign has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Telesign Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Telesign ROI
Telesign's ROI score was rated highest by Male customers.
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Ranked Telesign ROI the Highest
Telesign ROI Score by Gender
Telesign's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Telesign ROI Score by Industry
Telesign's ROI score was rated 4.3 stars by Tech industry customers.
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Telesign Pricing vs. Competitors
Compared to its competitors, Telesign's ROI score is rated right above SafeNet, and is preceded by Nexmo.
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Telesign Customer Satisfaction (CSAT)
Telesign Customer Satisfaction (CSAT) Score
100 / 100
Telesign has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Telesign Customer Satisfaction vs. Competitors
Compared to its competitors, Telesign's Customer Satisfaction score is rated right above Twilio Inc., and is preceded by GB Group.
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Telesign Customer Service
4/5
Telesign has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Telesign's Customer Service
Address
13274 Fiji Way, Marina Del Rey, CA 90292
Website
http://www.telesign.com
Phone Number
310 740 9700
Telesign's Social Links
Quick Insights into Telesign Customer Service
Telesign's Customer Service score was rated highest by Male customers.
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Ranked Telesign Customer Service the Highest
Telesign Customer Service Score by Gender
Telesign's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Telesign Customer Service Score by Industry
Telesign's Customer Service score was rated 4.3 stars by Tech industry customers.
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Telesign Customer Service vs. Competitors
Compared to its competitors, Telesign's Customer Service score is rated right above Twilio Inc., and is preceded by GB Group.
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Telesign as an Employer
3.9/5
Telesign has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Telesign scored a 10 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Telesign would recommend the brand to a friend. ENPS measures how likely Telesign employees would recommend working at Telesign to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
