37
NPS
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Brand Page
SafeNet
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About SafeNet's Brand
SafeNet is an information security company protecting identities, transactions, communications, data and licensing software.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
SafeNet NPS
SafeNet's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether SafeNet's customers would recommend using the product based on a scale of -100 to 100.
SafeNet Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
SafeNet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Dec 2022 57 | Dec 2022 | 57 |
Mar 2023 37 | Mar 2023 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SafeNet Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SafeNet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SafeNet Product Quality
3.7/5
SafeNet has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SafeNet's overall Product Quality score rated by its users and customers.
SafeNet Product Information
SafeNet serves markets in the United States and Canada. SafeNet supports Web devices and offers products for medium and large sized businesses.
SafeNet’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.safenet-inc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
Languages Supported
English
Product Type
IT Management Software
License Management Software
SafeNet Pricing
SafeNet ROI & Value For Money
3.3/5
SafeNet has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SafeNet's overall ROI score rated by its users and customers.
SafeNet Pricing Plans
SafeNet has a pricing structure that accommodates medium and large businesses.
Who Uses SafeNet?
Medium Businesses
Large Enterprises
SafeNet Customer Satisfaction (CSAT)
SafeNet Customer Satisfaction (CSAT) Score
50 / 100
SafeNet has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SafeNet Customer Service
3.4/5
SafeNet has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About SafeNet's Customer Service
Address
4690 Millennium Drive, Belcamp, MD
Website
http://www.safenet-inc.com
Phone Number
4109317524
SafeNet as an Employer
4.3/5
SafeNet has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SafeNet scored a 37 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of SafeNet would recommend the brand to a friend. ENPS measures how likely SafeNet employees would recommend working at SafeNet to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
