78
NPS
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Envoy
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About Envoy's Brand
Envoy is the visitor registration product that's changing how visitors are greeted in workplaces around the world. Among its major competitors, Envoy is ranked in 1st place for NPS while Slack is 2nd, and Airbnb is 3rd. Overall, Envoy has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
3/5
Customer Service
Envoy Ranking
- #1 / 4 of its competitors
Envoy NPS
Envoy's Net Promoter Score (NPS) is a 78 with 84% Promoters, 10% Passives, and 6% Detractors. Net Promoter Score tracks whether Envoy's customers would recommend using the product based on a scale of -100 to 100.
Envoy Overall NPS
| 84% | Promoters |
|---|---|
| 10% | Passives |
| 6% | Detractors |
Envoy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 82 | Aug 2020 | 82 |
Apr 2024 78 | Apr 2024 | 78 |
How Other Brands Compare
Envoy is ranked first for NPS among its competitors. Slack and Airbnb come in second and third, with Coinbase coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Envoy NPS by Usage
Envoy's NPS was rated the highest by customers who have used Envoy's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 86 | 2 to 5 Years | 86 |
5 to 10 Years 90 | 5 to 10 Years | 90 |
Envoy Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Envoy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Envoy Customer Loyalty vs. Competitors
Compared to its competitors, Envoy's Customer Loyalty score is rated right below Lyft.
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Envoy Product Quality
4.5/5
Envoy has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Envoy Product Information
Envoy serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Envoy supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Envoy’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.envoy.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Swedish
Danish
Finnish
Norwegian
Product Type
Visitor Management Software
Mailroom Management Software
Physical Security Software
Envoy Product Quality vs. Competitors
Compared to its competitors, Envoy's Product Quality score is rated right above Slack.
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Envoy Pricing
Envoy ROI & Value For Money
4.4/5
Envoy has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Envoy Pricing Plans
Envoy has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, Envoy uses a subscription model and offers the following: Other plans starting at $99 per month. and A 14-day free trial is available (no credit card required).
Who Uses Envoy?
Small Businesses
Medium Businesses
Large Enterprises
Envoy Pricing vs. Competitors
Compared to its competitors, Envoy's ROI score is rated right above Slack.
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Envoy Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Envoy Customer Satisfaction vs. Competitors
Compared to its competitors, Envoy's Customer Satisfaction score is rated right below Lyft.
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Envoy Customer Service
3/5
Envoy has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Envoy's Customer Service
Address
San Francisco, CA 94107
Website
https://www.envoy.com
Phone Number
888-368-6924
Envoy Customer Service vs. Competitors
Compared to its competitors, Envoy's Customer Service score is rated right above Lyft, and is preceded by Coinbase.
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Envoy as an Employer
4.5/5
Envoy has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Envoy scored a 78 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Envoy would recommend the brand to a friend. ENPS measures how likely Envoy employees would recommend working at Envoy to a friend.
Net Promoter Score
78
NPS Score
| 84% | Promoters |
|---|---|
| 10% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 72% | Promoters |
|---|---|
| 18% | Passive |
| 10% | Detractors |
