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NPS
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Sinch
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About Sinch's Brand
Use the Sinch SDKs and APIs to enhance your app with Voice, SMS, Verification, Instant Messaging, and Video. Among its major competitors, Sinch is ranked in 6th place for NPS while 2600Hz is 1st, and Plivo is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Sinch Ranking
- #4 / 4 of its competitors
Sinch NPS
Sinch's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sinch's customers would recommend using the product based on a scale of -100 to 100.
Sinch Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sinch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Dec 2023 0 | Dec 2023 | 0 |
How Other Brands Compare
Sinch is ranked #4 for NPS among its competitors. SendBird and Twilio Inc. come in first and second, with Nexmo coming in at third.
Sinch |  Twilio Inc. |  Nexmo |  SendBird | |
| Global Ranking | #- | #328 | #- | #- |
| NPS | 0 | 31 | 22 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $56.34B | $3.05B | $350.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sinch Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Sinch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sinch Customer Loyalty vs. Competitors
Compared to its competitors, Sinch's Customer Loyalty score is rated right above SendBird, and is preceded by Plivo.
Unlock Sinch Customer Loyalty vs. Competitors Data
VS
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Sinch Product Quality
2.2/5
Sinch has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Sinch Product Information
Sinch’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.sinch.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
SaaS
Sinch Product Quality vs. Competitors
Compared to its competitors, Sinch's Product Quality score is rated right above Burner, and is preceded by Nexmo.
Unlock Sinch Product Quality vs. Competitors Data
VS
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Sinch Pricing
Sinch ROI & Value For Money
2.7/5
Sinch has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Sinch Pricing vs. Competitors
Compared to its competitors, Sinch's ROI score is rated right above Burner, and is preceded by Nexmo.
Unlock Sinch ROI vs. Competitors Data
VS
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Sinch Customer Satisfaction (CSAT)
Sinch Customer Satisfaction (CSAT) Score
50 / 100
Sinch has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sinch Customer Satisfaction vs. Competitors
Compared to its competitors, Sinch's Customer Satisfaction score is rated right above SendBird, and is preceded by Plivo.
Unlock Sinch Customer Satisfaction vs. Competitors Data
VS
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Sinch Customer Service
2.7/5
Sinch has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Sinch's Customer Service
Address
c/o RocketSpace, 180 Sansome St, San Francisco, CA Sweden
Website
http://www.sinch.com
Phone Number
(415) 429-2072
Sinch Customer Service vs. Competitors
Compared to its competitors, Sinch's Customer Service score is rated right above Burner, and is preceded by Plivo.
Unlock Sinch Customer Service vs. Competitors Data
VS
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Consumer vs. Employees
Sinch scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Sinch would recommend the brand to a friend. ENPS measures how likely Sinch employees would recommend working at Sinch to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
