20
NPS
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Hightower
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About Hightower's Brand
Hightower is the leading commercial leasing management platform that enables brokers and owners to manage their end-to-end leasing workflow.
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Hightower NPS
Hightower's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Hightower's customers would recommend using the product based on a scale of -100 to 100.
Hightower Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Hightower NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 0 | Jan 2024 | 0 |
May 2024 -33 | May 2024 | -33 |
Aug 2025 0 | Aug 2025 | 0 |
Nov 2025 20 | Nov 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hightower Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Hightower users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hightower Product Quality
3.8/5
Hightower has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hightower's overall Product Quality score rated by its users and customers.
Hightower Product Information
Hightower’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://gethightower.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Mobile App
Real Estate
SaaS
Hightower Pricing
Hightower ROI & Value For Money
3.7/5
Hightower has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hightower's overall ROI score rated by its users and customers.
Hightower Customer Satisfaction (CSAT)
Hightower Customer Satisfaction (CSAT) Score
60 / 100
Hightower has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hightower Customer Service
3.6/5
Hightower has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Hightower's overall Customer Service score rated by its users and customers.
About Hightower's Customer Service
Address
New York City, NY
Website
http://gethightower.com
Hightower as an Employer
2.8/5
Hightower has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Hightower scored a 20 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Hightower would recommend the brand to a friend. ENPS measures how likely Hightower employees would recommend working at Hightower to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
