Reis NPS & Customer Reviews

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About Reis' Brand

As the nation's most trusted source for commercial real estate property and market intelligence, we are the experts in data-driven analytics. Among its major competitors, Reis is ranked in 1st place for NPS while CompStak is 2nd, and CoStar Group is 3rd.

Brand at a Glance

100%

Customer Loyalty

4.5/5

Product Quality

4.7/5

Pricing

5/5

Customer Service

Reis Ranking

^#1 / 4 of its competitors

Reis NPS

Reis's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Reis's customers would recommend using the product based on a scale of -100 to 100.

Reis Overall NPS

100

NPS

100%	Promoters
0%	Passives
0%	Detractors

Reis NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2020 100	Aug 2020	100
Aug 2021 100	Aug 2021	100
May 2024 100	May 2024	100

How Other Brands Compare

Reis is ranked first for NPS among its competitors. CoStar Group and Cubesmart come in second and third, with Public Storage coming in at #4.

	Reis	CoStar Group	Public Storage	Cubesmart
Global Ranking	#-	#522	#-	#-
NPS	100	0	-70	-68
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$36.00B	$50.57B	$7.12B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Reis NPS vs. Competitors

Compared to its competitors, Reis's NPS is rated right above CompStak.

COMPANY		NPS Score
	Reis	100
	CompStak	100
	CoStar Group	0
	Loop	N/A
	Reonomy	N/A
	Axiometrics	N/A
	Cubesmart	-68
	Public Storage	-70

Reis Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Reis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

Reis Customer Loyalty vs. Competitors

Compared to its competitors, Reis's Customer Loyalty score is rated right above CompStak.

COMPANY		Customer Loyalty Score
	Reis	100%
	CompStak	100%
	Public Storage	81%
	CoStar Group	75%
	Cubesmart	75%
	Loop	N/A
	Reonomy	N/A
	Axiometrics	N/A

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Reis Product Quality

4.5/5

Reis has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.

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Reis Product Information

Reis’s product quality score is a 4.5 out of 5 as rated by its users and customers.

Website: https://www.reis.com/

Company Size: 201-500 Employees

Industry

Business Services

Reis Product Quality vs. Competitors

Compared to its competitors, Reis's Product Quality score is rated right above CoStar Group, and is preceded by CompStak.

COMPANY		Product Quality Score
	CompStak	5/5
	Reis	4.5/5
	CoStar Group	3.6/5
	Cubesmart	1.7/5
	Public Storage	1.5/5
	Loop	N/A
	Reonomy	N/A
	Axiometrics	N/A

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Reis Pricing

Reis ROI & Value For Money

4.7/5

Reis has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.

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Reis Pricing vs. Competitors

Compared to its competitors, Reis's ROI score is rated right above CoStar Group, and is preceded by CompStak.

COMPANY		Pricing Score
	CompStak	5/5
	Reis	4.7/5
	CoStar Group	3.3/5
	Cubesmart	1.5/5
	Public Storage	1.5/5
	Loop	N/A
	Reonomy	N/A
	Axiometrics	N/A

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Reis Customer Satisfaction (CSAT)

Reis Customer Satisfaction (CSAT) Score

100 / 100

Reis has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Reis Customer Satisfaction vs. Competitors

Compared to its competitors, Reis's Customer Satisfaction score is rated right above CompStak.

COMPANY		Customer Satisfaction (CSAT) Score
	Reis	100%
	CompStak	100%
	CoStar Group	65%
	Cubesmart	21%
	Public Storage	19%
	Loop	0%
	Reonomy	0%
	Axiometrics	0%

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Reis Customer Service

5/5

Reis has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.

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About Reis's Customer Service

Address

1185 Avenue of Americas, 30th Floor, New York City, NY 10036

Website

https://www.reis.com/

Phone Number

2129211122

Reis Customer Service vs. Competitors

Compared to its competitors, Reis's Customer Service score is rated right above CompStak.

COMPANY		Customer Service Score
	Reis	5/5
	CompStak	5/5
	CoStar Group	3.4/5
	Cubesmart	1.5/5
	Public Storage	1.5/5
	Loop	N/A
	Reonomy	N/A
	Axiometrics	N/A

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Reis as an Employer

4.6/5

Reis has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Reis

Lloyd Lynford

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Reis scored a 100 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Reis would recommend the brand to a friend. ENPS measures how likely Reis employees would recommend working at Reis to a friend.

Net Promoter Score

100

NPS Score

100%	Promoters
0%	Passive
0%	Detractors

Employee Net Promoter Score

eNPS Score

80%	Promoters
20%	Passive
0%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail