Public Storage NPS & Customer Reviews

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Public Storage

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Public Storage

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About Public Storage's Brand

Today, we are the nation’s largest self-storage provider with over 2,800 properties and we couldn’t have done it without our talented team members who serve with passion. Not only do we want dedicated people to join our team, we want you to be successful. As we continue to grow, more opportunities become available for you to advance your career across our stores, call center, and corporate office. We provide opportunities to learn new skills and make a difference.

Brand at a Glance

81%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Public Storage NPS

Public Storage's Net Promoter Score (NPS) is a -70 with 14% Promoters, 2% Passives, and 84% Detractors. Net Promoter Score tracks whether Public Storage's customers would recommend using the product based on a scale of -100 to 100.

Public Storage Overall NPS

-70

NPS

14%	Promoters
2%	Passives
84%	Detractors

Public Storage NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 -70	Dec 2024	-70
Jan 2025 -70	Jan 2025	-70
Feb 2025 -70	Feb 2025	-70
Mar 2025 -70	Mar 2025	-70
Apr 2025 -70	Apr 2025	-70
May 2025 -70	May 2025	-70
Jun 2025 -70	Jun 2025	-70
Jul 2025 -70	Jul 2025	-70
Aug 2025 -70	Aug 2025	-70
Sep 2025 -70	Sep 2025	-70
Oct 2025 -70	Oct 2025	-70
Dec 2025 -70	Dec 2025	-70

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Public Storage NPS by Gender

Female customers rated Public Storage's NPS 6 points higher than Male customers.

Male

-85

Public Storage's NPS was rated -85 by Male customers on Comparably.

Promoters

Passives

92%

Detractors

Female

-79

Public Storage's NPS was rated -79 by Female customers on Comparably.

10%

Promoters

Passives

89%

Detractors

Public Storage NPS by Ethnicity

Public Storage's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -82	Caucasian	-82
Hispanic or Latino -64	Hispanic or Latino	-64
African American/Black -68	African American/Black	-68
Native American -100	Native American	-100
Other -96	Other	-96

Public Storage NPS by Age

Public Storage's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

20%

80%

31-35

19%

81%

36-40

16%

84%

41-45

97%

46-50

92%

51-55

92%

56-60

97%

61-65

91%

66+

86%

Public Storage NPS by Usage

Public Storage's NPS was rated the highest by customers who have used Public Storage's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -80	Less than 1 Year	-80
1 to 2 Years -78	1 to 2 Years	-78
2 to 5 Years -82	2 to 5 Years	-82
5 to 10 Years -80	5 to 10 Years	-80
Over 10 Years -92	Over 10 Years	-92

Public Storage Customer Reviews

Out of the 61 Public Storage customer reviews 8 were positive and 53 were constructive. Public Storage customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Public Storage Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Public Storage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

Public Storage Customer Loyalty Score by Gender

Female customers rated Public Storage's Customer Loyalty score 5% higher than Male customers.

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Male

78%

Yes

Female

83%

Yes

Public Storage Customer Loyalty Score by Ethnicity

Public Storage's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Native American

out of 100

Other

Public Storage Customer Loyalty Score by Age

Public Storage's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 82%	26-30	82%
31-35 78%	31-35	78%
36-40 89%	36-40	89%
41-45 78%	41-45	78%
46-50 82%	46-50	82%
51-55 68%	51-55	68%
56-60 86%	56-60	86%
61-65 85%	61-65	85%
66+ 85%	66+	85%

Public Storage Customer Loyalty Score by Usage

Public Storage's Customer Loyalty score was rated the highest by customers who have used Public Storage's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	66%
1 to 2 Years	88%
2 to 5 Years	84%
5 to 10 Years	94%
Over 10 Years	93%

Public Storage Customer Loyalty Score by Industry

Public Storage's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech	65%
Accounting	70%
Aerospace and Aviation	100%
Fashion and Beauty	100%
Arts and Entertainment	70%
Automotive and Transportation	100%
Banking and Financial Services	74%
Biotech and Pharmaceuticals	33%
Business and Consumer Services	79%
Construction	84%
Consumer Services	100%
Education	70%
Furniture	100%
Government and Public Policy	64%
Healthcare, Hospitals and Medicine	83%
Hospitality	70%
Legal	100%
Military and Defense	70%
Professional Services	70%
Public Relations and Communications	33%
Real Estate	100%
Restaurants	78%
Retail	82%
Transportation	100%

Public Storage Product Quality

1.5/5

Public Storage has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Public Storage Product Information

Public Storage’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Public Storage's product the highest. Reviewers from the Accounting industry rated Public Storage the lowest at 1.5.

Website: https://www.publicstorage.com/

Company Size: 5,001-10,000 Employees

Industry

Real Estate

Quick Insights into Public Storage Product Quality

Public Storage's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Transportation industry.

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Ranked Public Storage Product Quality the Highest

Consumer Services	2.7
26-30	1.8
Hispanic or Latino	1.7

Ranked Public Storage Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Public Storage Product Quality Score by Gender

Public Storage's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Public Storage Product Quality Score by Ethnicity

Public Storage's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.7	Hispanic or Latino	1.7
African American/Black 1.5	African American/Black	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Public Storage Product Quality Score by Age

Public Storage's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.6	18-25	1.6
26-30 1.8	26-30	1.8
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Public Storage Product Quality Score by Usage

Public Storage's Product Quality score was rated 1.5 stars by customers who have used Public Storage's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Public Storage Product Quality Score by Industry

Public Storage's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Transportation industry customers.

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Tech	1.6
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.5
Arts and Entertainment	1.7
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.7
Consumer Services	2.7
Education	1.5
Furniture	2.4
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.9
Legal	1.5
Military and Defense	1.5
Professional Services	2
Public Relations and Communications	1.5
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Transportation	1.5

Public Storage Pricing

Public Storage ROI & Value For Money

1.5/5

Public Storage has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Public Storage Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from Public Storage.

Quick Insights into Public Storage ROI

Public Storage's ROI score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Retail industry.

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Ranked Public Storage ROI the Highest

Consumer Services	2.3
18-25	1.8
Hispanic or Latino	1.6

Ranked Public Storage ROI the Lowest

Other	1.5
Over 10 Years	1.5
Retail	1.5

Public Storage ROI Score by Gender

Public Storage's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Public Storage ROI Score by Ethnicity

Public Storage's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.6	Hispanic or Latino	1.6
African American/Black 1.5	African American/Black	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Public Storage ROI Score by Age

Public Storage's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.8	18-25	1.8
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Public Storage ROI Score by Usage

Public Storage's ROI score was rated 1.5 stars by customers who have used Public Storage's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Public Storage ROI Score by Industry

Public Storage's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Retail industry customers.

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Tech	1.7
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	2
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consumer Services	2.3
Education	1.5
Furniture	1.9
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Legal	1.5
Military and Defense	1.5
Professional Services	2
Public Relations and Communications	1.5
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Transportation	1.6

Public Storage Customer Satisfaction (CSAT)

Public Storage Customer Satisfaction (CSAT) Score

19 / 100

Public Storage has an overall Customer Satisfaction score of 19 rated by its users and customers.

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Very Satisfied	13%
Satisfied	6%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	11%
Very Dissatisfied	68%

Very Satisfied

13%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

68%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Public Storage Customer Satisfaction

Public Storage's Customer Satisfaction score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Restaurants industry.

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Ranked Public Storage Customer Satisfaction the Highest

Consumer Services	43%
26-30	20%
Native American	20%

Ranked Public Storage Customer Satisfaction the Lowest

Other	5%
56-60	3%
Restaurants	0%

Public Storage Customer Satisfaction Score by Gender

Female customers rated Public Storage's Customer Satisfaction score 3 points higher than Male customers.

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10 / 100

Male

	Very Satisfied	5%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	4%
	Very Dissatisfied	86%

13 / 100

Female

	Very Satisfied	10%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	12%
	Very Dissatisfied	74%

Public Storage Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Public Storage's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.

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13 / 100

Very Satisfied	8%
Satisfied	5%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	78%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

78%

CSAT according to Hispanic or Latino

Public Storage's Customer Satisfaction (CSAT) score was rated 18% according to Hispanic or Latino users and customers.

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18 / 100

Very Satisfied	18%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	18%
Very Dissatisfied	64%

Very Satisfied

18%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

64%

CSAT according to African American/Black

Public Storage's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.

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17 / 100

Very Satisfied	13%
Satisfied	4%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	6%
Very Dissatisfied	75%

Very Satisfied

13%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

CSAT according to Native American

Public Storage's Customer Satisfaction (CSAT) score was rated 20% according to Native American users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	80%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

80%

CSAT according to Other

Public Storage's Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.

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5 / 100

Very Satisfied	2%
Satisfied	3%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	10%
Very Dissatisfied	83%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

83%

Public Storage Customer Satisfaction Score by Age

Public Storage's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

26-30

20%

31-35

20%

36-40

17%

41-45

46-50

12%

51-55

15%

56-60

61-65

10%

66+

14%

Public Storage Customer Satisfaction Score by Usage

Public Storage's Customer Satisfaction score was rated the highest by customers who have used Public Storage's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	11
1 to 2 Years	15
2 to 5 Years	14
5 to 10 Years	10
Over 10 Years	7

Public Storage Customer Satisfaction Score by Industry

Public Storage's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Restaurants industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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	"title": "Public Storage Customer Satisfaction Score by Industry",
	"text": "Public Storage's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Restaurants industry customers.",
	"bars": [
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			"groupId": 104,
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			"groupId": 499,
			"score": 0,
			"stars": 0,
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			"groupId": 500,
			"score": 0,
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			"scoreClassName": "",
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			"groupId": 501,
			"score": 0,
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			"scoreClassName": "",
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			"groupId": 503,
			"score": 0,
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			"scoreClassName": "",
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		{
			"label": "Construction",
			"groupId": 510,
			"score": 30,
			"stars": 0,
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			"scoreClassName": "",
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			"groupId": 514,
			"score": 43,
			"stars": 0,
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		{
			"label": "Education",
			"groupId": 515,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Public Storage's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Furniture",
			"groupId": 520,
			"score": 25,
			"stars": 0,
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			"scoreClassName": "",
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		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 15,
			"stars": 0,
			"csatScore": 15,
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			"scoreClassName": "",
			"scoreLabel": 15
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Public Storage's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
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			"scoreClassName": "",
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		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Public Storage's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Public Storage's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Public Storage's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Public Storage's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Public Storage's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Public Storage's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		}
	]
}

Tech	25
Accounting	0
Aerospace and Aviation	33
Fashion and Beauty	0
Arts and Entertainment	0
Automotive and Transportation	0
Banking and Financial Services	0
Biotech and Pharmaceuticals	0
Business and Consumer Services	0
Construction	30
Consumer Services	43
Education	16
Furniture	25
Government and Public Policy	0
Healthcare, Hospitals and Medicine	15
Hospitality	20
Legal	0
Military and Defense	0
Professional Services	33
Public Relations and Communications	0
Real Estate	0
Restaurants	0
Retail	20
Transportation	20

Public Storage Customer Service

1.5/5

Public Storage has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Public Storage's Customer Service

Address

701 Western Ave, Glendale, CA 91201

Website

https://www.publicstorage.com/

Phone Number

877-777-8672

Quick Insights into Public Storage Customer Service

Public Storage's Customer Service score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Transportation industry.

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Ranked Public Storage Customer Service the Highest

Consumer Services	2.6
18-25	1.8
1 to 2 Years	1.5

Ranked Public Storage Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Public Storage Customer Service Score by Gender

Public Storage's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Public Storage Customer Service Score by Ethnicity

Public Storage's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Public Storage Customer Service Score by Age

Public Storage's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.8	18-25	1.8
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Public Storage Customer Service Score by Usage

Public Storage's Customer Service score was rated 1.5 stars by customers who have used Public Storage's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Public Storage Customer Service Score by Industry

Public Storage's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Fashion and Beauty	1.6
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consumer Services	2.6
Education	1.5
Furniture	1.6
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Legal	1.5
Military and Defense	1.5
Professional Services	2
Public Relations and Communications	1.5
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Transportation	1.5

Public Storage as an Employer

4.7/5

Public Storage has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Public Storage

Joseph Russell Jr.

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Public Storage scored a -70 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Public Storage would recommend the brand to a friend. ENPS measures how likely Public Storage employees would recommend working at Public Storage to a friend.

Net Promoter Score

-70

NPS Score

14%	Promoters
2%	Passive
84%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
23%	Passive
21%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail