-68
NPS
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Cubesmart
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About Cubesmart's Brand
Cubesmart is a self-administered and self-managed real estate company focused on the ownership, operation, acquisition and development.
Brand at a Glance
75%
Customer Loyalty
1.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Cubesmart NPS
Cubesmart's Net Promoter Score (NPS) is a -68 with 14% Promoters, 4% Passives, and 82% Detractors. Net Promoter Score tracks whether Cubesmart's customers would recommend using the product based on a scale of -100 to 100.
Cubesmart Overall NPS
| 14% | Promoters |
|---|---|
| 4% | Passives |
| 82% | Detractors |
Cubesmart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -68 | Jul 2024 | -68 |
Aug 2024 -66 | Aug 2024 | -66 |
Oct 2024 -66 | Oct 2024 | -66 |
Nov 2024 -68 | Nov 2024 | -68 |
Dec 2024 -67 | Dec 2024 | -67 |
Jan 2025 -69 | Jan 2025 | -69 |
Apr 2025 -69 | Apr 2025 | -69 |
May 2025 -69 | May 2025 | -69 |
Jul 2025 -70 | Jul 2025 | -70 |
Aug 2025 -68 | Aug 2025 | -68 |
Sep 2025 -68 | Sep 2025 | -68 |
Jan 2026 -67 | Jan 2026 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cubesmart NPS by Gender
Female customers rated Cubesmart's NPS 6 points higher than Male customers.
Male
-86
Cubesmart's NPS was rated -86 by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Female
-80
Cubesmart's NPS was rated -80 by Female customers on Comparably.
9%
Promoters
2%
Passives
89%
Detractors
Cubesmart NPS by Ethnicity
Cubesmart's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -50 | African American/Black | -50 |
Other -88 | Other | -88 |
Cubesmart NPS by Age
Cubesmart's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Cubesmart NPS by Usage
Cubesmart's NPS was rated the highest by customers who have used Cubesmart's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -94 | 1 to 2 Years | -94 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Over 10 Years -100 | Over 10 Years | -100 |
Cubesmart Customer Reviews
Out of the 14 Cubesmart customer reviews 2 were positive and 12 were constructive. Cubesmart customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cubesmart Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Cubesmart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cubesmart Customer Loyalty Score by Gender
Female customers rated Cubesmart's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cubesmart.
Male
70%
Yes
Female
77%
Yes
Cubesmart Customer Loyalty Score by Ethnicity
Cubesmart's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cubesmart.
65
out of 100
Caucasian
49
out of 100
Hispanic or Latino
100
out of 100
African American/Black
83
out of 100
Other
Cubesmart Customer Loyalty Score by Age
Cubesmart's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cubesmart.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 85% | 31-35 | 85% |
36-40 70% | 36-40 | 70% |
41-45 74% | 41-45 | 74% |
46-50 64% | 46-50 | 64% |
51-55 74% | 51-55 | 74% |
56-60 90% | 56-60 | 90% |
61-65 58% | 61-65 | 58% |
66+ 100% | 66+ | 100% |
Cubesmart Customer Loyalty Score by Usage
Cubesmart's Customer Loyalty score was rated the highest by customers who have used Cubesmart's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cubesmart Customer Loyalty Score by Industry
Cubesmart's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cubesmart Product Quality
1.7/5
Cubesmart has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cubesmart's overall Product Quality score rated by its users and customers.
Cubesmart Product Information
Cubesmart’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Cubesmart's product the highest. Reviewers from the Tech industry rated Cubesmart the lowest at 1.5.
- Website
- http://www.cubesmart.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Real Estate
Quick Insights into Cubesmart Product Quality
Cubesmart's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cubesmart's Product Quality.
Ranked Cubesmart Product Quality the Highest
Ranked Cubesmart Product Quality the Lowest
Cubesmart Product Quality Score by Gender
Cubesmart's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cubesmart.
Male
1.5/5
Female
1.5/5
Cubesmart Product Quality Score by Ethnicity
Cubesmart's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cubesmart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
Cubesmart Product Quality Score by Age
Cubesmart's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cubesmart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Cubesmart Product Quality Score by Usage
Cubesmart's Product Quality score was rated the highest by customers who have used Cubesmart's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Cubesmart Product Quality Score by Industry
Cubesmart's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Cubesmart Pricing
Cubesmart ROI & Value For Money
1.5/5
Cubesmart has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cubesmart's overall ROI score rated by its users and customers.
Cubesmart Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from Cubesmart.
Quick Insights into Cubesmart ROI
Cubesmart's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cubesmart's ROI score.
Ranked Cubesmart ROI the Highest
Ranked Cubesmart ROI the Lowest
Cubesmart ROI Score by Gender
Cubesmart's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cubesmart.
Male
1.5/5
Female
1.5/5
Cubesmart ROI Score by Ethnicity
Cubesmart's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cubesmart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.5 | Other | 1.5 |
Cubesmart ROI Score by Age
Cubesmart's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cubesmart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Cubesmart ROI Score by Usage
Cubesmart's ROI score was rated 1.5 stars by customers who have used Cubesmart's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Cubesmart ROI Score by Industry
Cubesmart's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cubesmart Customer Satisfaction (CSAT)
Cubesmart Customer Satisfaction (CSAT) Score
21 / 100
Cubesmart has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
5%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
17%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cubesmart Customer Satisfaction
Cubesmart's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Cubesmart's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cubesmart's Customer Satisfaction.
Ranked Cubesmart Customer Satisfaction the Highest
Ranked Cubesmart Customer Satisfaction the Lowest
Cubesmart Customer Satisfaction Score by Gender
Female customers rated Cubesmart's Customer Satisfaction score 7 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cubesmart.
7 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 60% |
14 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 10% | |
Very Dissatisfied | 74% |
Cubesmart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cubesmart's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cubesmart.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
17%
Very Dissatisfied
71%
CSAT according to Hispanic or Latino
Cubesmart's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cubesmart.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
CSAT according to African American/Black
Cubesmart's Customer Satisfaction (CSAT) score was rated 30% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cubesmart.
30 / 100
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
50%
CSAT according to Other
Cubesmart's Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cubesmart.
12 / 100
Very Satisfied
6%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
75%
Cubesmart Customer Satisfaction Score by Age
Cubesmart's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cubesmart.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 41-45 | 14% | |||||||||||||||
| 46-50 | 10% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 8% | |||||||||||||||
| 66+ | 0% |
Cubesmart Customer Satisfaction Score by Usage
Cubesmart's Customer Satisfaction score was rated the highest by customers who have used Cubesmart's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cubesmart Customer Satisfaction Score by Industry
Cubesmart's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Cubesmart Customer Satisfaction Score by Industry",
"text": "Cubesmart's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Cubesmart's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Accounting",
"groupId": 495,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Cubesmart's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Cubesmart's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Cubesmart's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Cubesmart's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Cubesmart Customer Service
1.5/5
Cubesmart has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cubesmart's overall Customer Service score rated by its users and customers.
About Cubesmart's Customer Service
Address
460 E Swedesford Rd, Wayne, PA
Website
http://www.cubesmart.com/
Phone Number
6102935720
Quick Insights into Cubesmart Customer Service
Cubesmart's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Cubesmart's Customer Service score.
Ranked Cubesmart Customer Service the Highest
Ranked Cubesmart Customer Service the Lowest
Cubesmart Customer Service Score by Gender
Cubesmart's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cubesmart.
Male
1.5/5
Female
1.5/5
Cubesmart Customer Service Score by Ethnicity
Cubesmart's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cubesmart.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.5 | Other | 1.5 |
Cubesmart Customer Service Score by Age
Cubesmart's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cubesmart.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Cubesmart Customer Service Score by Usage
Cubesmart's Customer Service score was rated 1.5 stars by customers who have used Cubesmart's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Cubesmart Customer Service Score by Industry
Cubesmart's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Cubesmart as an Employer
2.5/5
Cubesmart has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Cubesmart scored a -68 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Cubesmart would recommend the brand to a friend. ENPS measures how likely Cubesmart employees would recommend working at Cubesmart to a friend.
Net Promoter Score
-68
NPS Score
| 14% | Promoters |
|---|---|
| 4% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 19% | Promoters |
|---|---|
| 20% | Passive |
| 61% | Detractors |
