0
NPS
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RealtyMogul
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About RealtyMogul's Brand
RealtyMogul was founded in 2012 with a mission to empower investors to live the lives they want by generating wealth through real estate investing. On the RealtyMogul Platform, members can independently invest in diverse, institution-quality commercial real estate offered by real estate companies or in two Real Estate Investment Trusts (REITS). And the best part? The real estate companies manage the properties, providing a truly passive real estate investing experience. RealtyMogul members have collectively invested over $1 billion into over $5.9 billion of real estate nationwide, including 29,000+ apartment units (as of February 28, 2023).
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
RealtyMogul NPS
RealtyMogul's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether RealtyMogul's customers would recommend using the product based on a scale of -100 to 100.
RealtyMogul Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
RealtyMogul NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RealtyMogul Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RealtyMogul users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RealtyMogul Product Quality
2.7/5
RealtyMogul has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RealtyMogul's overall Product Quality score rated by its users and customers.
RealtyMogul Product Information
RealtyMogul’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.realtymogul.com
- Company Size
- 51-200 Employees
Industry
Real Estate
RealtyMogul Pricing
RealtyMogul ROI & Value For Money
2.7/5
RealtyMogul has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RealtyMogul's overall ROI score rated by its users and customers.
RealtyMogul Customer Satisfaction (CSAT)
RealtyMogul Customer Satisfaction (CSAT) Score
50 / 100
RealtyMogul has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RealtyMogul Customer Service
2.7/5
RealtyMogul has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock RealtyMogul's overall Customer Service score rated by its users and customers.
About RealtyMogul's Customer Service
Address
10573 W Pico Blvd, Los Angeles, CA 90064
Website
https://www.realtymogul.com
RealtyMogul's Social Links
RealtyMogul as an Employer
3.4/5
RealtyMogul has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
RealtyMogul scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of RealtyMogul would recommend the brand to a friend. ENPS measures how likely RealtyMogul employees would recommend working at RealtyMogul to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
