22
NPS
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Phoenix Contact
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About Phoenix Contact's Brand
Phoenix Contact develops and manufactures electrical and electronic technology products that power, protect, connect and automate systems and equipment. Among its major competitors, Phoenix Contact is ranked in 3rd place for NPS while Schneider Electric is 1st, and TE Connectivity is 2nd.
Brand at a Glance
84%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Phoenix Contact Ranking
- #3 / 4 of its competitors
Phoenix Contact NPS
Phoenix Contact's Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether Phoenix Contact's customers would recommend using the product based on a scale of -100 to 100.
Phoenix Contact Overall NPS
| 50% | Promoters |
|---|---|
| 22% | Passives |
| 28% | Detractors |
Phoenix Contact NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 40 | Sep 2022 | 40 |
Oct 2022 17 | Oct 2022 | 17 |
Nov 2022 29 | Nov 2022 | 29 |
Feb 2023 22 | Feb 2023 | 22 |
Apr 2023 10 | Apr 2023 | 10 |
Jun 2023 9 | Jun 2023 | 9 |
Jul 2023 -1 | Jul 2023 | -1 |
Aug 2023 8 | Aug 2023 | 8 |
Oct 2023 15 | Oct 2023 | 15 |
Mar 2024 20 | Mar 2024 | 20 |
Nov 2024 22 | Nov 2024 | 22 |
May 2025 23 | May 2025 | 23 |
How Other Brands Compare
Phoenix Contact is ranked third for NPS among its competitors. Schneider Electric and TE Connectivity come in first and second, with Rockwell Automation coming in at #4.
Phoenix Contact |  Schneider Electric |  Rockwell Automation |  TE Connectivity | |
| Global Ranking | #- | #364 | #520 | #- |
| NPS | 22 | 31 | 21 | 22 |
| Valuation Updated every 24 hours for public companies | - | $32.77B | $30.54B | $43.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phoenix Contact NPS by Gender
Phoenix Contact's NPS was rated 13 by Male customers on Comparably.
Male
13
Phoenix Contact's NPS was rated 13 by Male customers on Comparably.
42%
Promoters
29%
Passives
29%
Detractors
Female
N/A
Phoenix Contact's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Phoenix Contact NPS by Age
Phoenix Contact's NPS was rated 0 points by customers ages 41-45 on Comparably.
Phoenix Contact NPS by Usage
Phoenix Contact's NPS was rated 0 points by customers who have used Phoenix Contact's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Phoenix Contact NPS vs. Competitors
Compared to its competitors, Phoenix Contact's NPS is rated right above Rockwell Automation, and is preceded by TE Connectivity.
| COMPANY | NPS Score | |
|---|---|---|
| Schneider Electric | 31 |
| TE Connectivity | 22 |
| Phoenix Contact | 22 |
| Rockwell Automation | 21 |
 | Red Lion Controls | 0 |
 | Rittal | -12 |
 | HARTING | -100 |
Phoenix Contact Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Phoenix Contact users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Phoenix Contact Customer Loyalty Score by Gender
Phoenix Contact's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Phoenix Contact Customer Loyalty Score by Age
Phoenix Contact's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Phoenix Contact Customer Loyalty Score by Usage
Phoenix Contact's Customer Loyalty score was rated 70% by customers who have used Phoenix Contact's products/services for 5 to 10 Years.
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Phoenix Contact Customer Loyalty Score by Industry
Phoenix Contact's Customer Loyalty score was rated 78% by Tech industry customers.
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Phoenix Contact Customer Loyalty vs. Competitors
Compared to its competitors, Phoenix Contact's Customer Loyalty score is rated right above Rittal, and is preceded by Rockwell Automation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HARTING | 100% |
| Rockwell Automation | 86% |
| Phoenix Contact | 84% |
| Rittal | 84% |
| Schneider Electric | 78% |
| TE Connectivity | 72% |
| Red Lion Controls | 10% |
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Phoenix Contact Product Quality
3.6/5
Phoenix Contact has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Phoenix Contact Product Information
Phoenix Contact’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Phoenix Contact's product the highest.
- Company Size
- 10,000+ Employees
Quick Insights into Phoenix Contact Product Quality
Phoenix Contact's Product Quality score was rated highest by customers ages 41-45.
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Ranked Phoenix Contact Product Quality the Highest
Phoenix Contact Product Quality Score by Gender
Phoenix Contact's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Phoenix Contact Product Quality Score by Age
Phoenix Contact's Product Quality score was rated 4.1 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Phoenix Contact Product Quality Score by Usage
Phoenix Contact's Product Quality score was rated 4.1 stars by customers who have used Phoenix Contact's products/services for 5 to 10 Years.
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Phoenix Contact Product Quality Score by Industry
Phoenix Contact's Product Quality score was rated 3 stars by Tech industry customers.
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Phoenix Contact Product Quality vs. Competitors
Compared to its competitors, Phoenix Contact's Product Quality score is rated right above Rittal, and is preceded by TE Connectivity.
| COMPANY | Product Quality Score | |
|---|---|---|
| Schneider Electric | 4/5 |
| Rockwell Automation | 4/5 |
| TE Connectivity | 3.8/5 |
| Phoenix Contact | 3.6/5 |
| Rittal | 3.5/5 |
| HARTING | 2.5/5 |
| Red Lion Controls | 2.2/5 |
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Phoenix Contact Pricing
Phoenix Contact ROI & Value For Money
3.7/5
Phoenix Contact has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Phoenix Contact Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Phoenix Contact ROI
Phoenix Contact's ROI score was rated highest by customers ages 41-45.
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Ranked Phoenix Contact ROI the Highest
Phoenix Contact ROI Score by Gender
Phoenix Contact's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Phoenix Contact ROI Score by Age
Phoenix Contact's ROI score was rated 4.1 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Phoenix Contact ROI Score by Usage
Phoenix Contact's ROI score was rated 4.1 stars by customers who have used Phoenix Contact's products/services for 5 to 10 Years.
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Phoenix Contact ROI Score by Industry
Phoenix Contact's ROI score was rated 3 stars by Tech industry customers.
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Phoenix Contact Pricing vs. Competitors
Compared to its competitors, Phoenix Contact's ROI score is rated right above TE Connectivity, and is preceded by Rockwell Automation.
| COMPANY | Pricing Score | |
|---|---|---|
| Schneider Electric | 3.9/5 |
| Rockwell Automation | 3.8/5 |
| Phoenix Contact | 3.7/5 |
| TE Connectivity | 3.6/5 |
| Rittal | 3.3/5 |
| HARTING | 2.5/5 |
| Red Lion Controls | 1.5/5 |
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Phoenix Contact Customer Satisfaction (CSAT)
Phoenix Contact Customer Satisfaction (CSAT) Score
59 / 100
Phoenix Contact has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
24%
Satisfied
35%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
11%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Phoenix Contact Customer Satisfaction
Phoenix Contact's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked Phoenix Contact Customer Satisfaction the Highest
Phoenix Contact Customer Satisfaction Score by Gender
Phoenix Contact's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Phoenix Contact Customer Satisfaction Score by Age
Phoenix Contact's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Phoenix Contact.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Phoenix Contact Customer Satisfaction Score by Usage
Phoenix Contact's Customer Satisfaction score was rated 100 points by customers who have used Phoenix Contact's products/services for 5 to 10 Years.
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Phoenix Contact Customer Satisfaction Score by Industry
Phoenix Contact's Customer Satisfaction score was rated 75 points by Tech industry customers.
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"title": "Phoenix Contact Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Phoenix Contact's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Phoenix Contact Customer Satisfaction vs. Competitors
Compared to its competitors, Phoenix Contact's Customer Satisfaction score is rated right above Red Lion Controls, and is preceded by Rockwell Automation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Schneider Electric | 77% |
| TE Connectivity | 74% |
| Rittal | 72% |
| Rockwell Automation | 67% |
| Phoenix Contact | 58% |
| Red Lion Controls | 50% |
| HARTING | 0% |
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Phoenix Contact Customer Service
3.7/5
Phoenix Contact has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Phoenix Contact's Customer Service
Address
586 Fulling Mill Rd, Middletown, PA 17057
Website
https://www.phoenixcontact.com/online/portal/us?1dmy&urile=wcm%3apath%3a/usen/web/home
Phone Number
18008887388
Phoenix Contact's Social Links
Quick Insights into Phoenix Contact Customer Service
Phoenix Contact's Customer Service score was rated highest by customers ages 41-45.
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Ranked Phoenix Contact Customer Service the Highest
Phoenix Contact Customer Service Score by Gender
Phoenix Contact's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Phoenix Contact Customer Service Score by Age
Phoenix Contact's Customer Service score was rated 4.1 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Phoenix Contact Customer Service Score by Usage
Phoenix Contact's Customer Service score was rated 4.1 stars by customers who have used Phoenix Contact's products/services for 5 to 10 Years.
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Phoenix Contact Customer Service Score by Industry
Phoenix Contact's Customer Service score was rated 3 stars by Tech industry customers.
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Phoenix Contact Customer Service vs. Competitors
Compared to its competitors, Phoenix Contact's Customer Service score is rated right above TE Connectivity, and is preceded by Rockwell Automation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Schneider Electric | 4/5 |
| Rockwell Automation | 3.7/5 |
| Phoenix Contact | 3.7/5 |
| TE Connectivity | 3.5/5 |
| Rittal | 3.2/5 |
| HARTING | 2.5/5 |
| Red Lion Controls | 1.5/5 |
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Phoenix Contact as an Employer
4.1/5
Phoenix Contact has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Phoenix Contact scored a 22 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Phoenix Contact would recommend the brand to a friend. ENPS measures how likely Phoenix Contact employees would recommend working at Phoenix Contact to a friend.
Net Promoter Score
22
NPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 70% | Promoters |
|---|---|
| 6% | Passive |
| 24% | Detractors |
