0
NPS
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Red Lion Controls
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About Red Lion Controls' Brand
Leader manufacturer in industrial control and monitoring equipment
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Red Lion Controls NPS
Red Lion Controls's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Red Lion Controls's customers would recommend using the product based on a scale of -100 to 100.
Red Lion Controls Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Red Lion Controls NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red Lion Controls Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Red Lion Controls users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Red Lion Controls Product Quality
2.2/5
Red Lion Controls has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Red Lion Controls' overall Product Quality score rated by its users and customers.
Red Lion Controls Product Information
Red Lion Controls’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.redlion.net
- Company Size
- 201-500 Employees
Red Lion Controls Pricing
Red Lion Controls ROI & Value For Money
1.5/5
Red Lion Controls has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Red Lion Controls' overall ROI score rated by its users and customers.
Red Lion Controls Customer Satisfaction (CSAT)
Red Lion Controls Customer Satisfaction (CSAT) Score
50 / 100
Red Lion Controls has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Red Lion Controls Customer Service
1.5/5
Red Lion Controls has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Red Lion Controls' overall Customer Service score rated by its users and customers.
About Red Lion Controls's Customer Service
Address
20 Willow Springs Circle, York, PA 17406
Website
http://www.redlion.net
Phone Number
7177640839
Red Lion Controls as an Employer
Consumer vs. Employees
Red Lion Controls scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Red Lion Controls would recommend the brand to a friend. ENPS measures how likely Red Lion Controls employees would recommend working at Red Lion Controls to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
