-12
NPS
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Rittal
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About Rittal's Brand
Rittal is a leading global provider of solutions for industrial enclosures, power distribution, climate control and IT infrastructure.
Brand at a Glance
84%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Rittal NPS
Rittal's Net Promoter Score (NPS) is a -12 with 33% Promoters, 22% Passives, and 45% Detractors. Net Promoter Score tracks whether Rittal's customers would recommend using the product based on a scale of -100 to 100.
Rittal Overall NPS
| 33% | Promoters |
|---|---|
| 22% | Passives |
| 45% | Detractors |
Rittal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -9 | Dec 2023 | -9 |
Jan 2024 -12 | Jan 2024 | -12 |
Feb 2024 -14 | Feb 2024 | -14 |
Apr 2024 -11 | Apr 2024 | -11 |
May 2024 -16 | May 2024 | -16 |
Jul 2024 -16 | Jul 2024 | -16 |
Aug 2024 -15 | Aug 2024 | -15 |
Oct 2024 -13 | Oct 2024 | -13 |
Nov 2024 -8 | Nov 2024 | -8 |
Jan 2025 -7 | Jan 2025 | -7 |
Feb 2025 -9 | Feb 2025 | -9 |
Mar 2025 -12 | Mar 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rittal NPS by Gender
Male customers rated Rittal's NPS 75 points higher than Female customers.
Male
0
Rittal's NPS was rated by Male customers on Comparably.
36%
Promoters
28%
Passives
36%
Detractors
Female
-75
Rittal's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Rittal NPS by Ethnicity
Rittal's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other 0 | Other | 0 |
Rittal NPS by Age
Rittal's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Rittal NPS by Usage
Rittal's NPS was rated the highest by customers who have used Rittal's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Rittal Customer Reviews
Out of the 3 Rittal customer reviews 2 were positive and 1 was constructive. Rittal customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Rittal Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Rittal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rittal Customer Loyalty Score by Gender
Female customers rated Rittal's Customer Loyalty score 8% higher than Male customers.
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Male
92%
Yes
Female
100%
Yes
Rittal Customer Loyalty Score by Ethnicity
Rittal's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rittal.
82
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Rittal Customer Loyalty Score by Age
Rittal's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
51-55 100% | 51-55 | 100% |
Rittal Customer Loyalty Score by Usage
Rittal's Customer Loyalty score was rated the highest by customers who have used Rittal's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Rittal Customer Loyalty Score by Industry
Rittal's Customer Loyalty score was rated 100% by Tech industry customers.
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Rittal Product Quality
3.5/5
Rittal has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Rittal Product Information
Rittal’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rittal's product the highest.
- Website
- http://www.rittal.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Manufacturing
Quick Insights into Rittal Product Quality
Rittal's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Rittal's products/services for 5 to 10 Years.
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Ranked Rittal Product Quality the Highest
Ranked Rittal Product Quality the Lowest
Rittal Product Quality Score by Gender
Female customers rated Rittal's Product Quality score 0.8 stars higher than Male customers.
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Male
3.4/5
Female
4.2/5
Rittal Product Quality Score by Ethnicity
Rittal's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rittal.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.1 | Other | 3.1 |
Rittal Product Quality Score by Age
Rittal's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rittal.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
51-55 4.3 | 51-55 | 4.3 |
Rittal Product Quality Score by Usage
Rittal's Product Quality score was rated the highest by customers who have used Rittal's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Rittal Product Quality Score by Industry
Rittal's Product Quality score was rated 4.6 stars by Tech industry customers.
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Rittal Pricing
Rittal ROI & Value For Money
3.3/5
Rittal has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Rittal Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Rittal ROI
Rittal's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Rittal's products/services for 5 to 10 Years.
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Ranked Rittal ROI the Highest
Ranked Rittal ROI the Lowest
Rittal ROI Score by Gender
Female customers rated Rittal's ROI score 0.2 stars higher than Male customers.
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Male
3.2/5
Female
3.4/5
Rittal ROI Score by Ethnicity
Rittal's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rittal.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.8 | Other | 2.8 |
Rittal ROI Score by Age
Rittal's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rittal.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
51-55 3.3 | 51-55 | 3.3 |
Rittal ROI Score by Usage
Rittal's ROI score was rated the highest by customers who have used Rittal's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Rittal ROI Score by Industry
Rittal's ROI score was rated 3.7 stars by Tech industry customers.
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Rittal Customer Satisfaction (CSAT)
Rittal Customer Satisfaction (CSAT) Score
72 / 100
Rittal has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
8%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rittal Customer Satisfaction
Rittal's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Rittal Customer Satisfaction the Highest
Ranked Rittal Customer Satisfaction the Lowest
Rittal Customer Satisfaction Score by Gender
Male customers rated Rittal's Customer Satisfaction score 17 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 22% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Rittal Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rittal's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Rittal's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
0%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Rittal's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Rittal Customer Satisfaction Score by Age
Rittal's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
Rittal Customer Satisfaction Score by Usage
Rittal's Customer Satisfaction score was rated the highest by customers who have used Rittal's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Rittal Customer Satisfaction Score by Industry
Rittal's Customer Satisfaction score was rated 50 points by Tech industry customers.
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{
"title": "Rittal Customer Satisfaction Score by Industry",
"text": "Rittal's Customer Satisfaction score was rated 50 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Rittal's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Rittal Customer Service
3.2/5
Rittal has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Rittal's Customer Service
Website
http://www.rittal.com/
Phone Number
49 2772 505 0
Quick Insights into Rittal Customer Service
Rittal's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Rittal's products/services for 5 to 10 Years.
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Ranked Rittal Customer Service the Highest
Ranked Rittal Customer Service the Lowest
Rittal Customer Service Score by Gender
Male customers rated Rittal's Customer Service score 0.1 stars higher than Female customers.
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Male
3.1/5
Female
3/5
Rittal Customer Service Score by Ethnicity
Rittal's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rittal.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.1 | Other | 3.1 |
Rittal Customer Service Score by Age
Rittal's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rittal.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
51-55 3.6 | 51-55 | 3.6 |
Rittal Customer Service Score by Usage
Rittal's Customer Service score was rated the highest by customers who have used Rittal's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Rittal Customer Service Score by Industry
Rittal's Customer Service score was rated 3.3 stars by Tech industry customers.
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Rittal as an Employer
2.8/5
Rittal has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Rittal scored a -12 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Rittal would recommend the brand to a friend. ENPS measures how likely Rittal employees would recommend working at Rittal to a friend.
Net Promoter Score
-12
NPS Score
| 33% | Promoters |
|---|---|
| 22% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 21% | Promoters |
|---|---|
| 27% | Passive |
| 52% | Detractors |
