22
NPS
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IMI
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About IMI's Brand
IMI is an engineering group focused on valve and fluid technology. Among its major competitors, IMI is ranked in 4th place for NPS while DWFritz is 1st, and Festo is 2nd.
Brand at a Glance
88%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
IMI Ranking
- #3 / 4 of its competitors
IMI NPS
IMI's Net Promoter Score (NPS) is a 22 with 61% Promoters, 0% Passives, and 39% Detractors. Net Promoter Score tracks whether IMI's customers would recommend using the product based on a scale of -100 to 100.
IMI Overall NPS
| 61% | Promoters |
|---|---|
| 0% | Passives |
| 39% | Detractors |
IMI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 60 | Nov 2021 | 60 |
Aug 2022 67 | Aug 2022 | 67 |
Sep 2022 75 | Sep 2022 | 75 |
Dec 2022 55 | Dec 2022 | 55 |
Mar 2023 60 | Mar 2023 | 60 |
Jul 2023 45 | Jul 2023 | 45 |
Nov 2023 33 | Nov 2023 | 33 |
Mar 2024 43 | Mar 2024 | 43 |
May 2024 47 | May 2024 | 47 |
Nov 2025 37 | Nov 2025 | 37 |
Apr 2026 29 | Apr 2026 | 29 |
May 2026 23 | May 2026 | 23 |
How Other Brands Compare
IMI is ranked third for NPS among its competitors. DWFritz and Eaton come in first and second, with Curtiss-Wright coming in at #4.
IMI |  Eaton |  Curtiss-Wright |  DWFritz | |
| Global Ranking | #- | #960 | #- | #- |
| NPS | 22 | 27 | -4 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $50.94B | $4.91B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IMI NPS by Gender
IMI's NPS was rated 50 by Male customers on Comparably.
Male
50
IMI's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
IMI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
IMI NPS by Usage
IMI's NPS was rated 100 points by customers who have used IMI's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
IMI NPS vs. Competitors
Compared to its competitors, IMI's NPS is rated right above SMC Corporation of America, and is preceded by Eaton.
| COMPANY | NPS Score | |
|---|---|---|
| DWFritz | 100 |
 | Festo | 38 |
| Eaton | 27 |
| IMI | 22 |
 | SMC Corporation of America | 17 |
| Curtiss-Wright | -4 |
IMI Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of IMI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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IMI Customer Loyalty Score by Gender
IMI's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
IMI Customer Loyalty Score by Usage
IMI's Customer Loyalty score was rated 100% by customers who have used IMI's products/services for 1 to 2 Years.
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IMI Customer Loyalty Score by Industry
IMI's Customer Loyalty score was rated 100% by Tech industry customers.
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IMI Customer Loyalty vs. Competitors
Compared to its competitors, IMI's Customer Loyalty score is rated right above Eaton, and is preceded by DWFritz.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DWFritz | 100% |
| IMI | 88% |
| Eaton | 87% |
| Curtiss-Wright | 84% |
| Festo | 83% |
| SMC Corporation of America | 76% |
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IMI Product Quality
3.7/5
IMI has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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IMI Product Information
IMI’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated IMI's product the highest.
- Website
- http://imiplc.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into IMI Product Quality
IMI's Product Quality score was rated highest by customers who have used IMI's products/services for 1 to 2 Years.
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Ranked IMI Product Quality the Highest
IMI Product Quality Score by Gender
IMI's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
IMI Product Quality Score by Usage
IMI's Product Quality score was rated 4.6 stars by customers who have used IMI's products/services for 1 to 2 Years.
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IMI Product Quality Score by Industry
IMI's Product Quality score was rated 3.8 stars by Tech industry customers.
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IMI Product Quality vs. Competitors
Compared to its competitors, IMI's Product Quality score is rated right above Curtiss-Wright, and is preceded by Festo.
| COMPANY | Product Quality Score | |
|---|---|---|
| DWFritz | 5/5 |
| Eaton | 4.1/5 |
| SMC Corporation of America | 4.1/5 |
| Festo | 3.9/5 |
| IMI | 3.7/5 |
| Curtiss-Wright | 3.7/5 |
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IMI Pricing
IMI ROI & Value For Money
3.9/5
IMI has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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IMI Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into IMI ROI
IMI's ROI score was rated highest by customers who have used IMI's products/services for 1 to 2 Years.
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Ranked IMI ROI the Highest
IMI ROI Score by Gender
IMI's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
IMI ROI Score by Usage
IMI's ROI score was rated 4.3 stars by customers who have used IMI's products/services for 1 to 2 Years.
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IMI ROI Score by Industry
IMI's ROI score was rated 3.8 stars by Tech industry customers.
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IMI Pricing vs. Competitors
Compared to its competitors, IMI's ROI score is rated right above Festo, and is preceded by Eaton.
| COMPANY | Pricing Score | |
|---|---|---|
| DWFritz | 4.5/5 |
| SMC Corporation of America | 4.1/5 |
| Eaton | 3.9/5 |
| IMI | 3.9/5 |
| Festo | 3.8/5 |
| Curtiss-Wright | 3.4/5 |
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IMI Customer Satisfaction (CSAT)
IMI Customer Satisfaction (CSAT) Score
70 / 100
IMI has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
62%
Satisfied
8%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
15%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IMI Customer Satisfaction
IMI's Customer Satisfaction score was rated highest by customers who have used IMI's products/services for 1 to 2 Years.
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Ranked IMI Customer Satisfaction the Highest
IMI Customer Satisfaction Score by Gender
IMI's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
IMI Customer Satisfaction Score by Usage
IMI's Customer Satisfaction score was rated 100 points by customers who have used IMI's products/services for 1 to 2 Years.
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IMI Customer Satisfaction Score by Industry
IMI's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}IMI Customer Satisfaction vs. Competitors
Compared to its competitors, IMI's Customer Satisfaction score is rated right above Curtiss-Wright, and is preceded by Festo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DWFritz | 100% |
| SMC Corporation of America | 100% |
| Eaton | 75% |
| Festo | 70% |
| IMI | 70% |
| Curtiss-Wright | 65% |
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IMI Customer Service
4/5
IMI has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About IMI's Customer Service
Address
Birmingham, OH United States of America
Website
http://imiplc.com/
Quick Insights into IMI Customer Service
IMI's Customer Service score was rated highest by customers who have used IMI's products/services for 1 to 2 Years.
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Ranked IMI Customer Service the Highest
IMI Customer Service Score by Gender
IMI's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
IMI Customer Service Score by Usage
IMI's Customer Service score was rated 4.6 stars by customers who have used IMI's products/services for 1 to 2 Years.
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IMI Customer Service Score by Industry
IMI's Customer Service score was rated 4.1 stars by Tech industry customers.
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IMI Customer Service vs. Competitors
Compared to its competitors, IMI's Customer Service score is rated right above Eaton, and is preceded by Festo.
| COMPANY | Customer Service Score | |
|---|---|---|
| DWFritz | 4.5/5 |
| Festo | 4/5 |
| IMI | 4/5 |
| Eaton | 3.9/5 |
| SMC Corporation of America | 3.6/5 |
| Curtiss-Wright | 3.4/5 |
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IMI as an Employer
3.0/5
IMI has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
IMI scored a 22 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of IMI would recommend the brand to a friend. ENPS measures how likely IMI employees would recommend working at IMI to a friend.
Net Promoter Score
22
NPS Score
| 61% | Promoters |
|---|---|
| 0% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
