17
NPS
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SMC Corporation of America
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About SMC Corporation of America's Brand
SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country.
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.6/5
Customer Service
SMC Corporation of America NPS
SMC Corporation of America's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether SMC Corporation of America's customers would recommend using the product based on a scale of -100 to 100.
SMC Corporation of America Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
SMC Corporation of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Mar 2023 50 | Mar 2023 | 50 |
Oct 2023 0 | Oct 2023 | 0 |
Mar 2024 -25 | Mar 2024 | -25 |
Oct 2024 0 | Oct 2024 | 0 |
Sep 2025 17 | Sep 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SMC Corporation of America Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of SMC Corporation of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SMC Corporation of America Product Quality
4.1/5
SMC Corporation of America has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SMC Corporation of America's overall Product Quality score rated by its users and customers.
SMC Corporation of America Product Information
SMC Corporation of America’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.smcusa.com/
- Company Size
- 10,000+ Employees
SMC Corporation of America Pricing
SMC Corporation of America ROI & Value For Money
4.1/5
SMC Corporation of America has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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SMC Corporation of America Customer Satisfaction (CSAT)
SMC Corporation of America Customer Satisfaction (CSAT) Score
100 / 100
SMC Corporation of America has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SMC Corporation of America Customer Service
3.6/5
SMC Corporation of America has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About SMC Corporation of America's Customer Service
Address
10100 SMC Boulevard, Noblesville, IN 46060
Website
http://www.smcusa.com/
Phone Number
(317) 899-3102
SMC Corporation of America as an Employer
2.8/5
SMC Corporation of America has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of SMC Corporation of America
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
SMC Corporation of America scored a 17 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of SMC Corporation of America would recommend the brand to a friend. ENPS measures how likely SMC Corporation of America employees would recommend working at SMC Corporation of America to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 27% | Promoters |
|---|---|
| 33% | Passive |
| 40% | Detractors |
