19
NPS
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Dover Corporation
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About Dover Corporation's Brand
Dover Corporation (Dover) owns and operates a global portfolio of manufacturing companies providing components and equipment, specialty Among its major competitors, Dover Corporation is ranked in 4th place for NPS while Cameron is 1st, and ITW is 2nd. Overall, Dover Corporation has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $17.56B
Brand at a Glance
62%
Customer Loyalty
3.1/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Dover Corporation Ranking
- #3 / 4 of its competitors
Dover Corporation NPS
Dover Corporation's Net Promoter Score (NPS) is a 19 with 52% Promoters, 15% Passives, and 33% Detractors. Net Promoter Score tracks whether Dover Corporation's customers would recommend using the product based on a scale of -100 to 100.
Dover Corporation Overall NPS
| 52% | Promoters |
|---|---|
| 15% | Passives |
| 33% | Detractors |
Dover Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -1 | Feb 2022 | -1 |
Mar 2022 0 | Mar 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 -9 | Nov 2022 | -9 |
Jan 2023 -1 | Jan 2023 | -1 |
Jun 2023 15 | Jun 2023 | 15 |
Nov 2023 6 | Nov 2023 | 6 |
Feb 2024 -1 | Feb 2024 | -1 |
May 2024 6 | May 2024 | 6 |
Nov 2024 12 | Nov 2024 | 12 |
Apr 2025 15 | Apr 2025 | 15 |
Dec 2025 19 | Dec 2025 | 19 |
How Other Brands Compare
Dover Corporation is ranked third for NPS among its competitors. ITW and Eaton come in first and second, with Fortive coming in at #4. Among those competitors, it is the lowest valued company behind Eaton.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dover Corporation NPS by Gender
Dover Corporation's NPS was rated 50 by Male customers on Comparably.
Male
50
Dover Corporation's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Dover Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dover Corporation NPS by Ethnicity
Dover Corporation's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Dover Corporation NPS by Usage
Dover Corporation's NPS was rated 100 points by customers who have used Dover Corporation's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Dover Corporation NPS vs. Competitors
Compared to its competitors, Dover Corporation's NPS is rated right above Gardner Denver, and is preceded by Eaton.
| COMPANY | NPS Score | |
|---|---|---|
 | Cameron | 60 |
 | ITW | 34 |
 | Eaton | 27 |
| Dover Corporation | 19 |
 | Gardner Denver | 18 |
 | Fortive | 2 |
 | Hillphoenix | 0 |
 | Hubbell | -6 |
Dover Corporation Customer Reviews
Out of the 2 Dover Corporation customer reviews 2 were positive and 0 were constructive. Dover Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Dover Corporation Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Dover Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dover Corporation Customer Loyalty Score by Gender
Dover Corporation's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Dover Corporation Customer Loyalty Score by Ethnicity
Dover Corporation's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Dover Corporation Customer Loyalty Score by Usage
Dover Corporation's Customer Loyalty score was rated 100% by customers who have used Dover Corporation's products/services for 5 to 10 Years.
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Dover Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Dover Corporation's Customer Loyalty score is rated right above Hillphoenix, and is preceded by Gardner Denver.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eaton | 86% |
| Cameron | 85% |
| ITW | 72% |
| Fortive | 71% |
| Hubbell | 64% |
| Gardner Denver | 63% |
| Dover Corporation | 62% |
| Hillphoenix | 53% |
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Dover Corporation Product Quality
3.1/5
Dover Corporation has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Dover Corporation Product Information
Dover Corporation’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Quick Insights into Dover Corporation Product Quality
Dover Corporation's Product Quality score was rated highest by Other customers.
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Ranked Dover Corporation Product Quality the Highest
Dover Corporation Product Quality Score by Gender
Dover Corporation's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Dover Corporation Product Quality Score by Ethnicity
Dover Corporation's Product Quality score was rated 4.6 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Dover Corporation Product Quality Score by Usage
Dover Corporation's Product Quality score was rated 4.5 stars by customers who have used Dover Corporation's products/services for 5 to 10 Years.
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Dover Corporation Product Quality vs. Competitors
Compared to its competitors, Dover Corporation's Product Quality score is rated right above Hillphoenix, and is preceded by Hubbell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eaton | 4.1/5 |
| Gardner Denver | 3.9/5 |
| Cameron | 3.7/5 |
| ITW | 3.7/5 |
| Fortive | 3.7/5 |
| Hubbell | 3.2/5 |
| Dover Corporation | 3.1/5 |
| Hillphoenix | 2.6/5 |
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Dover Corporation Pricing
Dover Corporation ROI & Value For Money
3.4/5
Dover Corporation has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Dover Corporation ROI
Dover Corporation's ROI score was rated highest by Other customers.
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Ranked Dover Corporation ROI the Highest
Dover Corporation ROI Score by Gender
Dover Corporation's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Dover Corporation ROI Score by Ethnicity
Dover Corporation's ROI score was rated 4.1 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Dover Corporation ROI Score by Usage
Dover Corporation's ROI score was rated 4 stars by customers who have used Dover Corporation's products/services for 5 to 10 Years.
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Dover Corporation Pricing vs. Competitors
Compared to its competitors, Dover Corporation's ROI score is rated right above Hubbell, and is preceded by ITW.
| COMPANY | Pricing Score | |
|---|---|---|
| Eaton | 3.9/5 |
| Fortive | 3.8/5 |
| Gardner Denver | 3.7/5 |
| Cameron | 3.7/5 |
| ITW | 3.7/5 |
| Dover Corporation | 3.4/5 |
| Hubbell | 3.1/5 |
| Hillphoenix | 2.6/5 |
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Dover Corporation Customer Satisfaction (CSAT)
Dover Corporation Customer Satisfaction (CSAT) Score
64 / 100
Dover Corporation has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
36%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dover Corporation Customer Satisfaction
Dover Corporation's Customer Satisfaction score was rated highest by customers who have used Dover Corporation's products/services for 5 to 10 Years.
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Ranked Dover Corporation Customer Satisfaction the Highest
Dover Corporation Customer Satisfaction Score by Gender
Dover Corporation's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Dover Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Other
Dover Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Dover Corporation Customer Satisfaction Score by Usage
Dover Corporation's Customer Satisfaction score was rated 100 points by customers who have used Dover Corporation's products/services for 5 to 10 Years.
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Dover Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Dover Corporation's Customer Satisfaction score is rated right above Gardner Denver, and is preceded by ITW.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cameron | 100% |
| Eaton | 76% |
| ITW | 68% |
| Dover Corporation | 65% |
| Gardner Denver | 64% |
| Fortive | 64% |
| Hubbell | 52% |
| Hillphoenix | 33% |
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Dover Corporation Customer Service
3.5/5
Dover Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Dover Corporation's Customer Service
Address
3005 Highland Parkway, Suite 200, Downers Grove, IL
Website
http://www.dovercorporation.com
Phone Number
(630)541-1540
Quick Insights into Dover Corporation Customer Service
Dover Corporation's Customer Service score was rated highest by Other customers.
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Ranked Dover Corporation Customer Service the Highest
Dover Corporation Customer Service Score by Gender
Dover Corporation's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Dover Corporation Customer Service Score by Ethnicity
Dover Corporation's Customer Service score was rated 4.8 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.8 | Other | 4.8 |
Dover Corporation Customer Service Score by Usage
Dover Corporation's Customer Service score was rated 4.6 stars by customers who have used Dover Corporation's products/services for 5 to 10 Years.
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Dover Corporation Customer Service vs. Competitors
Compared to its competitors, Dover Corporation's Customer Service score is rated right above Gardner Denver, and is preceded by Cameron.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eaton | 3.9/5 |
| ITW | 3.9/5 |
| Fortive | 3.8/5 |
| Cameron | 3.6/5 |
| Dover Corporation | 3.5/5 |
| Gardner Denver | 3.3/5 |
| Hubbell | 3.1/5 |
| Hillphoenix | 2.6/5 |
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Dover Corporation as an Employer
4.3/5
Dover Corporation has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Dover Corporation scored a 19 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Dover Corporation would recommend the brand to a friend. ENPS measures how likely Dover Corporation employees would recommend working at Dover Corporation to a friend.
Net Promoter Score
19
NPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
