2
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Fortive
Marketing or Exec? Claim Your Free Account
About Fortive's Brand
Fortive provides essential technology for the people who create, implement and accelerate progress. Among its major competitors, Fortive is ranked in 9th place for NPS while Tektronix is 1st, and Danaher is 2nd.Their current market cap is $22.66B
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Fortive Ranking
- #4 / 4 of its competitors
Fortive NPS
Fortive's Net Promoter Score (NPS) is a 2 with 45% Promoters, 12% Passives, and 43% Detractors. Net Promoter Score tracks whether Fortive's customers would recommend using the product based on a scale of -100 to 100.
Fortive Overall NPS
| 45% | Promoters |
|---|---|
| 12% | Passives |
| 43% | Detractors |
Fortive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -5 | Jan 2023 | -5 |
Feb 2023 -12 | Feb 2023 | -12 |
Mar 2023 -14 | Mar 2023 | -14 |
May 2023 -7 | May 2023 | -7 |
Jul 2023 -3 | Jul 2023 | -3 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -4 | Nov 2023 | -4 |
Dec 2023 -4 | Dec 2023 | -4 |
Mar 2024 5 | Mar 2024 | 5 |
May 2024 3 | May 2024 | 3 |
Jun 2024 5 | Jun 2024 | 5 |
Dec 2024 2 | Dec 2024 | 2 |
How Other Brands Compare
Fortive is ranked #4 for NPS among its competitors. Danaher and Stanley Black & Decker come in first and second, with Fluke Corporation coming in at third. Among those competitors, it is the third most valued company behind Danaher.
Fortive |  Stanley Black & Decker |  Fluke Corporation |  Danaher | |
| Global Ranking | #- | #123 | #676 | #- |
| NPS | 2 | 22 | 2 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $22.66B | $13.94B | $22.66B | $164.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fortive NPS by Gender
Fortive's NPS was rated -9 by Male customers on Comparably.
Male
-9
Fortive's NPS was rated -9 by Male customers on Comparably.
36%
Promoters
19%
Passives
45%
Detractors
Female
N/A
Fortive's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fortive NPS by Ethnicity
Fortive's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other 50 | Other | 50 |
Fortive NPS by Age
Fortive's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Fortive NPS by Usage
Fortive's NPS was rated -28 points by customers who have used Fortive's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -28 | 1 to 2 Years | -28 |
Fortive NPS vs. Competitors
Compared to its competitors, Fortive's NPS is rated right above Hubbell, and is preceded by Fluke Corporation.
Fortive Customer Reviews
Out of the 2 Fortive customer reviews 2 were positive and 0 were constructive. Fortive customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fortive Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Fortive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fortive Customer Loyalty Score by Gender
Fortive's Customer Loyalty score was rated 84 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fortive.
Male
84%
Yes
Female
N/A
Yes
Fortive Customer Loyalty Score by Ethnicity
Fortive's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fortive.
55
out of 100
Caucasian
100
out of 100
Other
Fortive Customer Loyalty Score by Age
Fortive's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fortive.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 70% | 36-40 | 70% |
Fortive Customer Loyalty Score by Usage
Fortive's Customer Loyalty score was rated 74% by customers who have used Fortive's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fortive Customer Loyalty Score by Industry
Fortive's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fortive Customer Loyalty vs. Competitors
Compared to its competitors, Fortive's Customer Loyalty score is rated right above Danaher, and is preceded by National Instruments.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Keysight Technologies | 91% |
| Fluke Corporation | 87% |
 | AMETEK | 85% |
| Stanley Black & Decker | 82% |
 | Tektronix | 80% |
 | National Instruments | 78% |
| Fortive | 71% |
| Danaher | 67% |
 | Hubbell | 64% |
 | Dover Corporation | 62% |
Unlock Fortive Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fortive Customer Loyalty vs. Competitors data and gain insights into your customers today.
Fortive Product Quality
3.7/5
Fortive has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortive's overall Product Quality score rated by its users and customers.
Fortive Product Information
Fortive’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fortive's product the highest.
- Website
- http://www.fortive.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into Fortive Product Quality
Fortive's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fortive's Product Quality.
Ranked Fortive Product Quality the Highest
Ranked Fortive Product Quality the Lowest
Fortive Product Quality Score by Gender
Fortive's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fortive.
Male
3.6/5
Female
N/A
Fortive Product Quality Score by Ethnicity
Fortive's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fortive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 4.1 | Other | 4.1 |
Fortive Product Quality Score by Age
Fortive's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fortive.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 4 | 36-40 | 4 |
Fortive Product Quality Score by Usage
Fortive's Product Quality score was rated 3.3 stars by customers who have used Fortive's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fortive Product Quality Score by Industry
Fortive's Product Quality score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fortive Product Quality vs. Competitors
Compared to its competitors, Fortive's Product Quality score is rated right above AMETEK, and is preceded by Fluke Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Keysight Technologies | 4.1/5 |
| Danaher | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| Fluke Corporation | 3.8/5 |
| Fortive | 3.7/5 |
| AMETEK | 3.7/5 |
| Tektronix | 3.6/5 |
| National Instruments | 3.5/5 |
| Hubbell | 3.2/5 |
| Dover Corporation | 3.1/5 |
Unlock Fortive Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fortive Product Quality vs. Competitors data and gain insights into your customers today.
Fortive Pricing
Fortive ROI & Value For Money
3.8/5
Fortive has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortive's overall ROI score rated by its users and customers.
Fortive Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Fortive ROI
Fortive's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Fortive's ROI score.
Ranked Fortive ROI the Highest
Ranked Fortive ROI the Lowest
Fortive ROI Score by Gender
Fortive's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fortive.
Male
3.8/5
Female
N/A
Fortive ROI Score by Ethnicity
Fortive's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fortive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 4.2 | Other | 4.2 |
Fortive ROI Score by Age
Fortive's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fortive.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
36-40 2.3 | 36-40 | 2.3 |
Fortive ROI Score by Usage
Fortive's ROI score was rated 3.9 stars by customers who have used Fortive's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fortive ROI Score by Industry
Fortive's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Fortive Pricing vs. Competitors
Compared to its competitors, Fortive's ROI score is rated right above Keysight Technologies, and is preceded by Danaher.
| COMPANY | Pricing Score | |
|---|---|---|
| Danaher | 3.9/5 |
| Fortive | 3.8/5 |
| Keysight Technologies | 3.7/5 |
| Stanley Black & Decker | 3.7/5 |
| AMETEK | 3.7/5 |
| Fluke Corporation | 3.5/5 |
| National Instruments | 3.4/5 |
| Dover Corporation | 3.4/5 |
| Tektronix | 3.3/5 |
| Hubbell | 3.1/5 |
Unlock Fortive ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fortive ROI vs. Competitors data and gain insights into your customers today.
Fortive Customer Satisfaction (CSAT)
Fortive Customer Satisfaction (CSAT) Score
64 / 100
Fortive has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
32%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
9%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fortive Customer Satisfaction
Fortive's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fortive's Customer Satisfaction.
Ranked Fortive Customer Satisfaction the Highest
Ranked Fortive Customer Satisfaction the Lowest
Fortive Customer Satisfaction Score by Gender
Fortive's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fortive.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 0% |
Fortive Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fortive's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fortive.
75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Fortive's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fortive.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Fortive Customer Satisfaction Score by Age
Fortive's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fortive.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Fortive Customer Satisfaction Score by Usage
Fortive's Customer Satisfaction score was rated 66 points by customers who have used Fortive's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fortive Customer Satisfaction Score by Industry
Fortive's Customer Satisfaction score was rated 75 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Fortive Customer Satisfaction Score by Industry",
"text": "Fortive's Customer Satisfaction score was rated 75 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Fortive's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Fortive Customer Satisfaction vs. Competitors
Compared to its competitors, Fortive's Customer Satisfaction score is rated right above Fluke Corporation, and is preceded by Dover Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Danaher | 73% |
| Keysight Technologies | 73% |
| Tektronix | 72% |
| Stanley Black & Decker | 70% |
| AMETEK | 69% |
| National Instruments | 68% |
| Dover Corporation | 65% |
| Fortive | 64% |
| Fluke Corporation | 58% |
| Hubbell | 52% |
Unlock Fortive Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fortive Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Fortive Customer Service
3.8/5
Fortive has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortive's overall Customer Service score rated by its users and customers.
About Fortive's Customer Service
Address
Everett, WA
Website
http://www.fortive.com/
Quick Insights into Fortive Customer Service
Fortive's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Fortive's Customer Service score.
Ranked Fortive Customer Service the Highest
Ranked Fortive Customer Service the Lowest
Fortive Customer Service Score by Gender
Fortive's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fortive.
Male
3.4/5
Female
N/A
Fortive Customer Service Score by Ethnicity
Fortive's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fortive.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 4.2 | Other | 4.2 |
Fortive Customer Service Score by Age
Fortive's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fortive.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
36-40 2.6 | 36-40 | 2.6 |
Fortive Customer Service Score by Usage
Fortive's Customer Service score was rated 3.3 stars by customers who have used Fortive's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fortive Customer Service Score by Industry
Fortive's Customer Service score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Fortive Customer Service vs. Competitors
Compared to its competitors, Fortive's Customer Service score is rated right above Keysight Technologies, and is preceded by AMETEK.
| COMPANY | Customer Service Score | |
|---|---|---|
| Danaher | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| AMETEK | 3.8/5 |
| Fortive | 3.8/5 |
| Keysight Technologies | 3.7/5 |
| Fluke Corporation | 3.7/5 |
| Tektronix | 3.5/5 |
| Dover Corporation | 3.5/5 |
| National Instruments | 3.5/5 |
| Hubbell | 3.1/5 |
Unlock Fortive Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Fortive Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Fortive scored a 2 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Fortive would recommend the brand to a friend. ENPS measures how likely Fortive employees would recommend working at Fortive to a friend.
Net Promoter Score
2
NPS Score
| 45% | Promoters |
|---|---|
| 12% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 19% | Promoters |
|---|---|
| 23% | Passive |
| 58% | Detractors |
