25
NPS
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Tektronix
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About Tektronix's Brand
Tektronix has over 60 years of experience designing Test and Measurement equipment.
Brand at a Glance
80%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Tektronix CMO
Tektronix NPS
Tektronix's Net Promoter Score (NPS) is a 25 with 51% Promoters, 23% Passives, and 26% Detractors. Net Promoter Score tracks whether Tektronix's customers would recommend using the product based on a scale of -100 to 100.
Tektronix Overall NPS
| 51% | Promoters |
|---|---|
| 23% | Passives |
| 26% | Detractors |
Tektronix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 4 | Mar 2023 | 4 |
Jun 2023 5 | Jun 2023 | 5 |
Aug 2023 16 | Aug 2023 | 16 |
Nov 2023 19 | Nov 2023 | 19 |
May 2024 14 | May 2024 | 14 |
Jul 2024 18 | Jul 2024 | 18 |
Aug 2024 24 | Aug 2024 | 24 |
Oct 2024 19 | Oct 2024 | 19 |
Nov 2024 18 | Nov 2024 | 18 |
Mar 2025 21 | Mar 2025 | 21 |
Apr 2025 24 | Apr 2025 | 24 |
Jun 2025 25 | Jun 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tektronix NPS by Gender
Tektronix's NPS was rated 58 by Male customers on Comparably.
Male
58
Tektronix's NPS was rated 58 by Male customers on Comparably.
58%
Promoters
42%
Passives
0%
Detractors
Female
N/A
Tektronix's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tektronix NPS by Ethnicity
Tektronix's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Other 25 | Other | 25 |
Tektronix NPS by Age
Tektronix's NPS was rated 67 points by customers ages 18-25 and customers ages 66+ on Comparably.
Tektronix NPS by Usage
Tektronix's NPS was rated the highest by customers who have used Tektronix's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 75 | 1 to 2 Years | 75 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years 40 | Over 10 Years | 40 |
Tektronix Customer Reviews
Out of the 4 Tektronix customer reviews 4 were positive and 0 were constructive. Tektronix customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Tektronix Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Tektronix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tektronix Customer Loyalty Score by Gender
Tektronix's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Tektronix Customer Loyalty Score by Ethnicity
Tektronix's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tektronix.
85
out of 100
Caucasian
100
out of 100
Other
Tektronix Customer Loyalty Score by Age
Tektronix's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tektronix.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
46-50 70% | 46-50 | 70% |
66+ 100% | 66+ | 100% |
Tektronix Customer Loyalty Score by Usage
Tektronix's Customer Loyalty score was rated the highest by customers who have used Tektronix's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tektronix Customer Loyalty Score by Industry
Tektronix's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Aerospace and Aviation industry customers.
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Tektronix Product Quality
3.6/5
Tektronix has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Tektronix Product Information
Tektronix’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Tektronix's product the highest. Reviewers from the Tech industry rated Tektronix the lowest at 3.6.
- Website
- http://www.tek.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Tektronix Product Quality
Tektronix's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Tektronix's products/services for 5 to 10 Years.
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Ranked Tektronix Product Quality the Highest
Ranked Tektronix Product Quality the Lowest
Tektronix Product Quality Score by Gender
Tektronix's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Tektronix Product Quality Score by Ethnicity
Tektronix's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tektronix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 3.6 | Other | 3.6 |
Tektronix Product Quality Score by Age
Tektronix's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tektronix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
46-50 3.8 | 46-50 | 3.8 |
66+ 4.6 | 66+ | 4.6 |
Tektronix Product Quality Score by Usage
Tektronix's Product Quality score was rated the highest by customers who have used Tektronix's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Tektronix Product Quality Score by Industry
Tektronix's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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Tektronix Pricing
Tektronix ROI & Value For Money
3.3/5
Tektronix has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Tektronix Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Tektronix.
Quick Insights into Tektronix ROI
Tektronix's ROI score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Tektronix ROI the Highest
Ranked Tektronix ROI the Lowest
Tektronix ROI Score by Gender
Tektronix's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Tektronix ROI Score by Ethnicity
Tektronix's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tektronix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 3.7 | Other | 3.7 |
Tektronix ROI Score by Age
Tektronix's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tektronix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
46-50 3.8 | 46-50 | 3.8 |
66+ 4.3 | 66+ | 4.3 |
Tektronix ROI Score by Usage
Tektronix's ROI score was rated the highest by customers who have used Tektronix's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Tektronix ROI Score by Industry
Tektronix's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Aerospace and Aviation industry customers.
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Tektronix Customer Satisfaction (CSAT)
Tektronix Customer Satisfaction (CSAT) Score
72 / 100
Tektronix has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
44%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
16%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tektronix Customer Satisfaction
Tektronix's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Other customers.
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Ranked Tektronix Customer Satisfaction the Highest
Ranked Tektronix Customer Satisfaction the Lowest
Tektronix Customer Satisfaction Score by Gender
Tektronix's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tektronix.
100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tektronix Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tektronix's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
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84 / 100
Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Tektronix's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tektronix.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Tektronix Customer Satisfaction Score by Age
Tektronix's Customer Satisfaction score was rated 100 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tektronix.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 100% |
Tektronix Customer Satisfaction Score by Usage
Tektronix's Customer Satisfaction score was rated the highest by customers who have used Tektronix's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tektronix Customer Satisfaction Score by Industry
Tektronix's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Tektronix Customer Service
3.5/5
Tektronix has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Tektronix's Customer Service
Address
Beaverton, OR 97077
Website
http://www.tek.com/
Phone Number
(503) 627-7111
Tektronix's Social Links
Quick Insights into Tektronix Customer Service
Tektronix's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Tektronix's Customer Service score.
Ranked Tektronix Customer Service the Highest
Ranked Tektronix Customer Service the Lowest
Tektronix Customer Service Score by Gender
Tektronix's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tektronix.
Male
4/5
Female
N/A
Tektronix Customer Service Score by Ethnicity
Tektronix's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tektronix.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 3.7 | Other | 3.7 |
Tektronix Customer Service Score by Age
Tektronix's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tektronix.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
46-50 3.6 | 46-50 | 3.6 |
66+ 4.6 | 66+ | 4.6 |
Tektronix Customer Service Score by Usage
Tektronix's Customer Service score was rated the highest by customers who have used Tektronix's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Tektronix Customer Service Score by Industry
Tektronix's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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Consumer vs. Employees
Tektronix scored a 25 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Tektronix would recommend the brand to a friend. ENPS measures how likely Tektronix employees would recommend working at Tektronix to a friend.
Net Promoter Score
25
NPS Score
| 51% | Promoters |
|---|---|
| 23% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 39% | Promoters |
|---|---|
| 29% | Passive |
| 32% | Detractors |
