AMETEK NPS & Customer Reviews

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AMETEK

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AMETEK

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About AMETEK's Brand

AMETEK, Inc. (AMETEK) is a global manufacturer of electronic instruments and electromechanical devices with operations in North America, Among its major competitors, AMETEK is ranked in 5th place for NPS while Parker is 1st, and Oerlikon is 2nd.Their current market cap is $29.96B

Brand at a Glance

85%

Customer Loyalty

3.7/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

AMETEK Ranking

^#3 / 4 of its competitors

AMETEK NPS

AMETEK's Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether AMETEK's customers would recommend using the product based on a scale of -100 to 100.

AMETEK Overall NPS

NPS

57%	Promoters
7%	Passives
36%	Detractors

AMETEK NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 16	Sep 2023	16
Dec 2023 15	Dec 2023	15
Jan 2024 17	Jan 2024	17
Feb 2024 21	Feb 2024	21
Mar 2024 23	Mar 2024	23
Apr 2024 20	Apr 2024	20
Jun 2024 20	Jun 2024	20
Sep 2024 22	Sep 2024	22
Dec 2024 20	Dec 2024	20
Feb 2025 22	Feb 2025	22
Jun 2025 24	Jun 2025	24
Oct 2025 22	Oct 2025	22

How Other Brands Compare

AMETEK is ranked third for NPS among its competitors. Eaton and Danaher come in first and second, with Keysight Technologies coming in at #4. Among those competitors, it is the third most valued company behind Danaher.

	AMETEK	Eaton	Danaher	Keysight Technologies
Global Ranking	#-	#960	#-	#-
NPS	21	27	24	17
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$29.96B	$50.94B	$164.27B	$28.96B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AMETEK NPS by Gender

Male customers rated AMETEK's NPS 38 points higher than Female customers.

Male

AMETEK's NPS was rated 72 by Male customers on Comparably.

86%

Promoters

Passives

14%

Detractors

Female

AMETEK's NPS was rated 34 by Female customers on Comparably.

67%

Promoters

Passives

33%

Detractors

AMETEK NPS by Ethnicity

AMETEK's NPS was rated 20 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 20	Caucasian	20

AMETEK NPS by Age

AMETEK's NPS was rated 100 points by customers ages 51-55 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

51-55

100%

AMETEK NPS by Usage

AMETEK's NPS was rated the highest by customers who have used AMETEK's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 100	Less than 1 Year	100
2 to 5 Years 50	2 to 5 Years	50
Over 10 Years 34	Over 10 Years	34

AMETEK NPS vs. Competitors

Compared to its competitors, AMETEK's NPS is rated right above Keysight Technologies, and is preceded by Danaher.

COMPANY		NPS Score
	Parker	100
	Oerlikon	37
	Eaton	27
	Danaher	24
	AMETEK	21
	Keysight Technologies	17
	Fortive	2
	ESCO Technologies	N/A
	L3 Mobile-Vision	N/A

AMETEK Customer Reviews

Out of the 2 AMETEK customer reviews 1 was positive and 1 was constructive. AMETEK customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

AMETEK Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of AMETEK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

AMETEK Customer Loyalty Score by Gender

Female customers rated AMETEK's Customer Loyalty score 13% higher than Male customers.

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Male

87%

Yes

Female

100%

Yes

AMETEK Customer Loyalty Score by Ethnicity

AMETEK's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

AMETEK Customer Loyalty Score by Age

AMETEK's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
51-55 100%	51-55	100%

AMETEK Customer Loyalty Score by Usage

AMETEK's Customer Loyalty score was rated 100% by customers who have used AMETEK's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	100%
2 to 5 Years	100%
Over 10 Years	100%

AMETEK Customer Loyalty Score by Industry

AMETEK's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.

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Aerospace and Aviation	100%

AMETEK Customer Loyalty vs. Competitors

Compared to its competitors, AMETEK's Customer Loyalty score is rated right above Parker, and is preceded by Eaton.

COMPANY		Customer Loyalty Score
	Keysight Technologies	91%
	Oerlikon	89%
	Eaton	86%
	AMETEK	85%
	Parker	83%
	Fortive	71%
	Danaher	67%
	ESCO Technologies	N/A
	L3 Mobile-Vision	N/A

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AMETEK Product Quality

3.7/5

AMETEK has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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AMETEK Product Information

AMETEK’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated AMETEK's product the highest.

Website: http://www.ametek.com

Company Size: 10,000+ Employees

Industry

Tech

Energy

Hardware and Devices

Quick Insights into AMETEK Product Quality

AMETEK's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used AMETEK's products/services for Over 10 Years.

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Ranked AMETEK Product Quality the Highest

51-55	5
Less than 1 Year	5
Male	4.5

Ranked AMETEK Product Quality the Lowest

Female	4.1
Over 10 Years	4.1

AMETEK Product Quality Score by Gender

Male customers rated AMETEK's Product Quality score 0.4 stars higher than Female customers.

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Male

4.5/5

Female

4.1/5

AMETEK Product Quality Score by Ethnicity

AMETEK's Product Quality score was rated 4 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4

AMETEK Product Quality Score by Age

AMETEK's Product Quality score was rated 5 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 5	51-55	5

AMETEK Product Quality Score by Usage

AMETEK's Product Quality score was rated the highest by customers who have used AMETEK's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	5
2 to 5 Years	4.1
Over 10 Years	4.1

AMETEK Product Quality Score by Industry

AMETEK's Product Quality score was rated 4 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	4

AMETEK Product Quality vs. Competitors

Compared to its competitors, AMETEK's Product Quality score is rated right above ESCO Technologies, and is preceded by Fortive.

COMPANY		Product Quality Score
	Parker	4.2/5
	Keysight Technologies	4.1/5
	Oerlikon	4.1/5
	Eaton	4.1/5
	Danaher	3.8/5
	Fortive	3.7/5
	AMETEK	3.7/5
	ESCO Technologies	N/A
	L3 Mobile-Vision	N/A

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AMETEK Pricing

AMETEK ROI & Value For Money

3.7/5

AMETEK has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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AMETEK Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.

Quick Insights into AMETEK ROI

AMETEK's ROI score was rated highest by customers ages 51-55, and rated lowest by Female customers.

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Ranked AMETEK ROI the Highest

51-55	5
Less than 1 Year	4.8
Male	4.4

Ranked AMETEK ROI the Lowest

Over 10 Years	3.8
Female	3.6

AMETEK ROI Score by Gender

Male customers rated AMETEK's ROI score 0.8 stars higher than Female customers.

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Male

4.4/5

Female

3.6/5

AMETEK ROI Score by Ethnicity

AMETEK's ROI score was rated 3.6 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6

AMETEK ROI Score by Age

AMETEK's ROI score was rated 5 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 5	51-55	5

AMETEK ROI Score by Usage

AMETEK's ROI score was rated the highest by customers who have used AMETEK's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.8
2 to 5 Years	4.1
Over 10 Years	3.8

AMETEK ROI Score by Industry

AMETEK's ROI score was rated 3.7 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	3.7

AMETEK Pricing vs. Competitors

Compared to its competitors, AMETEK's ROI score is rated right above ESCO Technologies, and is preceded by Keysight Technologies.

COMPANY		Pricing Score
	Parker	4.2/5
	Oerlikon	3.9/5
	Eaton	3.9/5
	Danaher	3.9/5
	Fortive	3.8/5
	Keysight Technologies	3.7/5
	AMETEK	3.7/5
	ESCO Technologies	N/A
	L3 Mobile-Vision	N/A

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AMETEK Customer Satisfaction (CSAT)

AMETEK Customer Satisfaction (CSAT) Score

69 / 100

AMETEK has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied	46%
Satisfied	23%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	17%
Very Dissatisfied	3%

Very Satisfied

46%

Satisfied

23%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

17%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AMETEK Customer Satisfaction

AMETEK's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by Female customers.

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Ranked AMETEK Customer Satisfaction the Highest

51-55	100%
Less than 1 Year	100%
Male	83%

Ranked AMETEK Customer Satisfaction the Lowest

Female	67%

AMETEK Customer Satisfaction Score by Gender

Male customers rated AMETEK's Customer Satisfaction score 16 points higher than Female customers.

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83 / 100

Male

	Very Satisfied	83%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	0%

67 / 100

Female

	Very Satisfied	67%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	0%

AMETEK Customer Satisfaction Score by Ethnicity

Caucasian
60%

CSAT according to Caucasian

AMETEK's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	60%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	40%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

40%

Very Dissatisfied

AMETEK Customer Satisfaction Score by Age

AMETEK's Customer Satisfaction score was rated 100 points by customers ages 51-55 on Comparably.

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100

Breakdown

Age

Score

51-55

100%

AMETEK Customer Satisfaction Score by Usage

AMETEK's Customer Satisfaction score was rated 100 points by customers who have used AMETEK's products/services for Less than 1 Year.

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Less than 1 Year	100

AMETEK Customer Satisfaction Score by Industry

AMETEK's Customer Satisfaction score was rated 75 points by Aerospace and Aviation industry customers.

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Aerospace and Aviation	75

AMETEK Customer Satisfaction vs. Competitors

Compared to its competitors, AMETEK's Customer Satisfaction score is rated right above Fortive, and is preceded by Keysight Technologies.

COMPANY		Customer Satisfaction (CSAT) Score
	Parker	100%
	Oerlikon	86%
	Eaton	76%
	Danaher	73%
	Keysight Technologies	73%
	AMETEK	69%
	Fortive	64%
	ESCO Technologies	0%
	L3 Mobile-Vision	0%

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AMETEK Customer Service

3.8/5

AMETEK has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About AMETEK's Customer Service

Address

37 N. Valley Road, Building 4, Paoli, PA

Website

http://www.ametek.com

Phone Number

2153239322

Quick Insights into AMETEK Customer Service

AMETEK's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used AMETEK's products/services for 2 to 5 Years.

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Ranked AMETEK Customer Service the Highest

51-55	5
Less than 1 Year	4.8
Female	4.6

Ranked AMETEK Customer Service the Lowest

Male	4.3
2 to 5 Years	4.1

AMETEK Customer Service Score by Gender

Female customers rated AMETEK's Customer Service score 0.3 stars higher than Male customers.

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Male

4.3/5

Female

4.6/5

AMETEK Customer Service Score by Ethnicity

AMETEK's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9

AMETEK Customer Service Score by Age

AMETEK's Customer Service score was rated 5 stars by customers ages 51-55 on Comparably.

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100

Summary	Age	Customer Service Score
51-55 5	51-55	5

AMETEK Customer Service Score by Usage

AMETEK's Customer Service score was rated the highest by customers who have used AMETEK's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.8
2 to 5 Years	4.1
Over 10 Years	4.8

AMETEK Customer Service Score by Industry

AMETEK's Customer Service score was rated 4.2 stars by Aerospace and Aviation industry customers.

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Aerospace and Aviation	4.2

AMETEK Customer Service vs. Competitors

Compared to its competitors, AMETEK's Customer Service score is rated right above Fortive, and is preceded by Danaher.

COMPANY		Customer Service Score
	Parker	4.1/5
	Oerlikon	3.9/5
	Eaton	3.9/5
	Danaher	3.8/5
	AMETEK	3.8/5
	Fortive	3.8/5
	Keysight Technologies	3.7/5
	ESCO Technologies	N/A
	L3 Mobile-Vision	N/A

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AMETEK as an Employer

3.3/5

AMETEK has a 3.3/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of AMETEK

David Zapico

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AMETEK scored a 21 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of AMETEK would recommend the brand to a friend. ENPS measures how likely AMETEK employees would recommend working at AMETEK to a friend.

Net Promoter Score

NPS Score

57%	Promoters
7%	Passive
36%	Detractors

Employee Net Promoter Score

eNPS Score

41%	Promoters
19%	Passive
40%	Detractors

Global Ranking Snapshot

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