37
NPS
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Oerlikon
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About Oerlikon's Brand
Oerlikon is a leading high-tech industrial group specializing in machine and plant engineering.
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Oerlikon NPS
Oerlikon's Net Promoter Score (NPS) is a 37 with 56% Promoters, 25% Passives, and 19% Detractors. Net Promoter Score tracks whether Oerlikon's customers would recommend using the product based on a scale of -100 to 100.
Oerlikon Overall NPS
| 56% | Promoters |
|---|---|
| 25% | Passives |
| 19% | Detractors |
Oerlikon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 50 | Dec 2020 | 50 |
Oct 2021 0 | Oct 2021 | 0 |
Jan 2022 20 | Jan 2022 | 20 |
May 2022 -1 | May 2022 | -1 |
Jun 2022 -12 | Jun 2022 | -12 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 10 | Oct 2022 | 10 |
Feb 2023 25 | Feb 2023 | 25 |
May 2023 23 | May 2023 | 23 |
Oct 2023 29 | Oct 2023 | 29 |
Mar 2024 33 | Mar 2024 | 33 |
Dec 2024 38 | Dec 2024 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oerlikon NPS by Gender
Oerlikon's NPS was rated 49 by Male customers on Comparably.
Male
49
Oerlikon's NPS was rated 49 by Male customers on Comparably.
62%
Promoters
25%
Passives
13%
Detractors
Female
N/A
Oerlikon's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Oerlikon NPS by Age
Oerlikon's NPS was rated 67 points by customers ages 46-50 on Comparably.
Oerlikon NPS by Usage
Oerlikon's NPS was rated 34 points by customers who have used Oerlikon's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Oerlikon Customer Reviews
Out of the 2 Oerlikon customer reviews 2 were positive and 0 were constructive. Oerlikon customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Oerlikon Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Oerlikon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oerlikon Customer Loyalty Score by Gender
Oerlikon's Customer Loyalty score was rated 89 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Oerlikon.
Male
89%
Yes
Female
N/A
Yes
Oerlikon Customer Loyalty Score by Age
Oerlikon's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Oerlikon.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Oerlikon Customer Loyalty Score by Usage
Oerlikon's Customer Loyalty score was rated 70% by customers who have used Oerlikon's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Oerlikon Customer Loyalty Score by Industry
Oerlikon's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Oerlikon Product Quality
4.1/5
Oerlikon has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Oerlikon Product Information
Oerlikon’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Oerlikon's product the highest.
- Website
- http://www.oerlikon.com/
- Company Size
- 10,000+ Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Quick Insights into Oerlikon Product Quality
Oerlikon's Product Quality score was rated highest by customers ages 46-50.
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Ranked Oerlikon Product Quality the Highest
Oerlikon Product Quality Score by Gender
Oerlikon's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Oerlikon.
Male
4.5/5
Female
N/A
Oerlikon Product Quality Score by Age
Oerlikon's Product Quality score was rated 4.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Oerlikon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
Oerlikon Product Quality Score by Usage
Oerlikon's Product Quality score was rated 4.1 stars by customers who have used Oerlikon's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Oerlikon Product Quality Score by Industry
Oerlikon's Product Quality score was rated 4.6 stars by Tech industry customers.
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Oerlikon Pricing
Oerlikon ROI & Value For Money
3.9/5
Oerlikon has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Oerlikon Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Oerlikon ROI
Oerlikon's ROI score was rated highest by customers from the Tech industry.
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Ranked Oerlikon ROI the Highest
Oerlikon ROI Score by Gender
Oerlikon's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Oerlikon.
Male
4.1/5
Female
N/A
Oerlikon ROI Score by Age
Oerlikon's ROI score was rated 4 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Oerlikon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4 | 46-50 | 4 |
Oerlikon ROI Score by Usage
Oerlikon's ROI score was rated 4 stars by customers who have used Oerlikon's products/services for 5 to 10 Years.
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Oerlikon ROI Score by Industry
Oerlikon's ROI score was rated 4.5 stars by Tech industry customers.
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Oerlikon Customer Satisfaction (CSAT)
Oerlikon Customer Satisfaction (CSAT) Score
86 / 100
Oerlikon has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
65%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oerlikon Customer Satisfaction
Oerlikon's Customer Satisfaction score was rated highest by Male customers.
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Ranked Oerlikon Customer Satisfaction the Highest
Oerlikon Customer Satisfaction Score by Gender
Oerlikon's Customer Satisfaction score was rated 88 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Oerlikon.
88 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Oerlikon Customer Satisfaction Score by Usage
Oerlikon's Customer Satisfaction score was rated 67 points by customers who have used Oerlikon's products/services for 5 to 10 Years.
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Oerlikon Customer Service
3.9/5
Oerlikon has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Oerlikon's Customer Service
Address
Churerstrasse 120, 8808 Switzerland
Website
http://www.oerlikon.com/
Phone Number
41583609696
Quick Insights into Oerlikon Customer Service
Oerlikon's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Oerlikon's Customer Service score.
Ranked Oerlikon Customer Service the Highest
Oerlikon Customer Service Score by Gender
Oerlikon's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Oerlikon.
Male
4.2/5
Female
N/A
Oerlikon Customer Service Score by Age
Oerlikon's Customer Service score was rated 4 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Oerlikon.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4 | 46-50 | 4 |
Oerlikon Customer Service Score by Usage
Oerlikon's Customer Service score was rated 4 stars by customers who have used Oerlikon's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Oerlikon Customer Service Score by Industry
Oerlikon's Customer Service score was rated 4.5 stars by Tech industry customers.
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Oerlikon as an Employer
3.8/5
Oerlikon has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Oerlikon scored a 37 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Oerlikon would recommend the brand to a friend. ENPS measures how likely Oerlikon employees would recommend working at Oerlikon to a friend.
Net Promoter Score
37
NPS Score
| 56% | Promoters |
|---|---|
| 25% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 35% | Promoters |
|---|---|
| 10% | Passive |
| 55% | Detractors |
