17
NPS
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Keysight Technologies
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About Keysight Technologies' Brand
Keysight is on the forefront of technology innovation, delivering breakthroughs to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. We create world-class measurement solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets.
Brand at a Glance
91%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Keysight Technologies CMO
Marie Hattar
Ms. Marie Hattar has been Chief Marketing Officer and Senior Vice President at Keysight Technologies, Inc. since July 20, 2017. Ms. Hattar served as the Chief Marketing Officer at Ixia since June 15, 2015. She has over 20 years of marketing leadership experience spanning the security, routing, switching, telecom and mobility markets. She served as the Chief Marketing Officer of Check Point Software Technologies Ltd., from May 2014 to 2015. She served as Vice President of Network Systems Solutions Marketing of Cisco IronPort Systems LLC from 2012 to 2014. She lead Check Point's brand and global marketing efforts, including product and solutions marketing, corporate marketing, field marketing, corporate communications and partner marketing. She and her team drive Check Point's corporate positioning strategy, messaging and communications to both internal and external audiences. She also served as Cisco's Vice President of Enterprise Segment Marketing from 2011 to 2012 and as Vice President of Borderless Networks Marketing from 2008 to 2011. Prior to joining Check Point, she served as Vice President at Cisco where she led its enterprise networking and security portfolios. Prior to Cisco, she worked at Nortel Networks, Alteon WebSystems and Shasta Networks in senior marketing and Chief Technology Officer positions. Ms. Hattar holds Master of Business Administration from York University and Bachelor of Applied Science in Electrical Engineering from the University of Toronto.
Keysight Technologies NPS
Keysight Technologies's Net Promoter Score (NPS) is a 17 with 48% Promoters, 21% Passives, and 31% Detractors. Net Promoter Score tracks whether Keysight Technologies's customers would recommend using the product based on a scale of -100 to 100.
Keysight Technologies Overall NPS
| 48% | Promoters |
|---|---|
| 21% | Passives |
| 31% | Detractors |
Keysight Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 18 | Oct 2023 | 18 |
Nov 2023 16 | Nov 2023 | 16 |
Dec 2023 19 | Dec 2023 | 19 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 18 | Feb 2024 | 18 |
Mar 2024 20 | Mar 2024 | 20 |
Jun 2024 21 | Jun 2024 | 21 |
Aug 2024 20 | Aug 2024 | 20 |
Nov 2024 21 | Nov 2024 | 21 |
Feb 2025 19 | Feb 2025 | 19 |
Jun 2025 17 | Jun 2025 | 17 |
Jul 2025 16 | Jul 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Keysight Technologies NPS by Gender
Male customers rated Keysight Technologies's NPS 86 points higher than Female customers.
Male
52
Keysight Technologies's NPS was rated 52 by Male customers on Comparably.
70%
Promoters
12%
Passives
18%
Detractors
Female
-34
Keysight Technologies's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Keysight Technologies NPS by Ethnicity
Keysight Technologies's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other 50 | Other | 50 |
Keysight Technologies NPS by Age
Keysight Technologies's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Keysight Technologies NPS by Usage
Keysight Technologies's NPS was rated the highest by customers who have used Keysight Technologies's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
Over 10 Years -20 | Over 10 Years | -20 |
Keysight Technologies Customer Reviews
Out of the 7 Keysight Technologies customer reviews 5 were positive and 2 were constructive. Keysight Technologies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Keysight Technologies Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Keysight Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Keysight Technologies Customer Loyalty Score by Gender
Female customers rated Keysight Technologies's Customer Loyalty score 16% higher than Male customers.
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Male
84%
Yes
Female
100%
Yes
Keysight Technologies Customer Loyalty Score by Ethnicity
Keysight Technologies's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Keysight Technologies.
100
out of 100
Caucasian
78
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
78
out of 100
Other
Keysight Technologies Customer Loyalty Score by Age
Keysight Technologies's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
56-60 100% | 56-60 | 100% |
Keysight Technologies Customer Loyalty Score by Usage
Keysight Technologies's Customer Loyalty score was rated the highest by customers who have used Keysight Technologies's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Keysight Technologies Customer Loyalty Score by Industry
Keysight Technologies's Customer Loyalty score was rated 85% by both Aerospace and Aviation and Tech industry customers.
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Keysight Technologies Product Quality
4.1/5
Keysight Technologies has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Keysight Technologies Product Information
Keysight Technologies’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Keysight Technologies's product the highest. Reviewers from the Tech industry rated Keysight Technologies the lowest at 3.5.
- Website
- http://www.keysight.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into Keysight Technologies Product Quality
Keysight Technologies's Product Quality score was rated highest by customers ages 56-60, and rated lowest by African American/Black customers.
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Ranked Keysight Technologies Product Quality the Highest
Ranked Keysight Technologies Product Quality the Lowest
Keysight Technologies Product Quality Score by Gender
Male customers rated Keysight Technologies's Product Quality score 0.7 stars higher than Female customers.
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Male
4/5
Female
3.3/5
Keysight Technologies Product Quality Score by Ethnicity
Keysight Technologies's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Keysight Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.1 | Other | 4.1 |
Keysight Technologies Product Quality Score by Age
Keysight Technologies's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Keysight Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.4 | 26-30 | 4.4 |
36-40 4.7 | 36-40 | 4.7 |
56-60 5 | 56-60 | 5 |
Keysight Technologies Product Quality Score by Usage
Keysight Technologies's Product Quality score was rated the highest by customers who have used Keysight Technologies's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Keysight Technologies Product Quality Score by Industry
Keysight Technologies's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Keysight Technologies Pricing
Keysight Technologies ROI & Value For Money
3.7/5
Keysight Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Keysight Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Keysight Technologies.
Quick Insights into Keysight Technologies ROI
Keysight Technologies's ROI score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
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Ranked Keysight Technologies ROI the Highest
Ranked Keysight Technologies ROI the Lowest
Keysight Technologies ROI Score by Gender
Male customers rated Keysight Technologies's ROI score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
Keysight Technologies ROI Score by Ethnicity
Keysight Technologies's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Keysight Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.9 | Other | 3.9 |
Keysight Technologies ROI Score by Age
Keysight Technologies's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
36-40 4.6 | 36-40 | 4.6 |
56-60 4.5 | 56-60 | 4.5 |
Keysight Technologies ROI Score by Usage
Keysight Technologies's ROI score was rated the highest by customers who have used Keysight Technologies's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Keysight Technologies ROI Score by Industry
Keysight Technologies's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Keysight Technologies Customer Satisfaction (CSAT)
Keysight Technologies Customer Satisfaction (CSAT) Score
73 / 100
Keysight Technologies has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
33%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
10%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Keysight Technologies Customer Satisfaction
Keysight Technologies's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by African American/Black customers.
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Ranked Keysight Technologies Customer Satisfaction the Highest
Ranked Keysight Technologies Customer Satisfaction the Lowest
Keysight Technologies Customer Satisfaction Score by Gender
Male customers rated Keysight Technologies's Customer Satisfaction score 35 points higher than Female customers.
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69 / 100
MaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 15% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Keysight Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Keysight Technologies' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Keysight Technologies' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Keysight Technologies' Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Keysight Technologies' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Keysight Technologies Customer Satisfaction Score by Age
Keysight Technologies's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Keysight Technologies.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 56-60 | 100% |
Keysight Technologies Customer Satisfaction Score by Usage
Keysight Technologies's Customer Satisfaction score was rated the highest by customers who have used Keysight Technologies's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Keysight Technologies Customer Satisfaction Score by Industry
Keysight Technologies's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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}Keysight Technologies Customer Service
3.7/5
Keysight Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Keysight Technologies's Customer Service
Address
Keysight Technologies Inc., 1400 Fountaingrove Parkway, Santa Rosa, CA 95403
Website
http://www.keysight.com
Phone Number
+1 800 829-4444
Keysight Technologies's Social Links
Quick Insights into Keysight Technologies Customer Service
Keysight Technologies's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Keysight Technologies's products/services for Over 10 Years.
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Ranked Keysight Technologies Customer Service the Highest
Ranked Keysight Technologies Customer Service the Lowest
Keysight Technologies Customer Service Score by Gender
Male customers rated Keysight Technologies's Customer Service score 0.4 stars higher than Female customers.
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Male
4/5
Female
3.6/5
Keysight Technologies Customer Service Score by Ethnicity
Keysight Technologies's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Keysight Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.5 | Other | 3.5 |
Keysight Technologies Customer Service Score by Age
Keysight Technologies's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.5 | 26-30 | 4.5 |
36-40 4.7 | 36-40 | 4.7 |
56-60 4.6 | 56-60 | 4.6 |
Keysight Technologies Customer Service Score by Usage
Keysight Technologies's Customer Service score was rated the highest by customers who have used Keysight Technologies's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Keysight Technologies Customer Service Score by Industry
Keysight Technologies's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Keysight Technologies as an Employer
4.6/5
Keysight Technologies has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Keysight Technologies scored a 17 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Keysight Technologies would recommend the brand to a friend. ENPS measures how likely Keysight Technologies employees would recommend working at Keysight Technologies to a friend.
Net Promoter Score
17
NPS Score
| 48% | Promoters |
|---|---|
| 21% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
