-6
NPS
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Hubbell
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About Hubbell's Brand
Hubbell designs, manufactures and sells electrical and electronic products. Among its major competitors, Hubbell is ranked in 6th place for NPS while Bolt Inc is 1st, and ABB Ltd is 2nd.Their current market cap is $16.44B
Brand at a Glance
64%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Hubbell Ranking
- #4 / 4 of its competitors
Hubbell NPS
Hubbell's Net Promoter Score (NPS) is a -6 with 37% Promoters, 20% Passives, and 43% Detractors. Net Promoter Score tracks whether Hubbell's customers would recommend using the product based on a scale of -100 to 100.
Hubbell Overall NPS
| 37% | Promoters |
|---|---|
| 20% | Passives |
| 43% | Detractors |
Hubbell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 4 | Feb 2023 | 4 |
Mar 2023 8 | Mar 2023 | 8 |
May 2023 12 | May 2023 | 12 |
Jun 2023 7 | Jun 2023 | 7 |
Jan 2024 2 | Jan 2024 | 2 |
Apr 2024 3 | Apr 2024 | 3 |
May 2024 4 | May 2024 | 4 |
Jun 2024 -1 | Jun 2024 | -1 |
Jul 2024 -4 | Jul 2024 | -4 |
Oct 2024 -6 | Oct 2024 | -6 |
Dec 2024 -9 | Dec 2024 | -9 |
Jan 2026 -5 | Jan 2026 | -5 |
How Other Brands Compare
Hubbell is ranked #4 for NPS among its competitors. ABB Ltd and Dover Corporation come in first and second, with Fortive coming in at third. Among those competitors, it is the lowest valued company behind ABB Ltd.
Hubbell |  ABB Ltd |  Fortive |  Dover Corporation | |
| Global Ranking | #- | #419 | #- | #- |
| NPS | -6 | 27 | 2 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $16.44B | $67.56B | $22.66B | $17.56B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hubbell NPS by Gender
Hubbell's NPS was rated -17 by Male customers on Comparably.
Male
-17
Hubbell's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
Hubbell's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hubbell NPS by Ethnicity
Hubbell's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hubbell NPS by Usage
Hubbell's NPS was rated 34 points by customers who have used Hubbell's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Hubbell NPS vs. Competitors
Compared to its competitors, Hubbell's NPS is rated right above Thomas & Betts, and is preceded by IDEAL.
| COMPANY | NPS Score | |
|---|---|---|
 | Bolt Inc | 38 |
| ABB Ltd | 27 |
 | Leviton | 25 |
| Dover Corporation | 19 |
| Fortive | 2 |
 | Aselsan A.S. | N/A |
 | IDEAL | N/A |
| Hubbell | -6 |
 | Thomas & Betts | -25 |
Hubbell Customer Reviews
Out of the 2 Hubbell customer reviews 1 was positive and 1 was constructive. Hubbell customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hubbell Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Hubbell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hubbell Customer Loyalty Score by Gender
Hubbell's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Hubbell Customer Loyalty Score by Ethnicity
Hubbell's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Hubbell Customer Loyalty Score by Usage
Hubbell's Customer Loyalty score was rated 70% by customers who have used Hubbell's products/services for Over 10 Years.
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Hubbell Customer Loyalty vs. Competitors
Compared to its competitors, Hubbell's Customer Loyalty score is rated right above Dover Corporation, and is preceded by Fortive.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ABB Ltd | 83% |
| Thomas & Betts | 83% |
| Leviton | 78% |
| Fortive | 71% |
| Hubbell | 64% |
| Dover Corporation | 62% |
| Bolt Inc | 57% |
| Aselsan A.S. | N/A |
| IDEAL | N/A |
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Hubbell Product Quality
3.2/5
Hubbell has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Hubbell Product Information
Hubbell’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.hubbell.com
- Company Size
- 5,001-10,000 Employees
Industry
Energy and Manufacturing
Quick Insights into Hubbell Product Quality
Hubbell's Product Quality score was rated highest by customers who have used Hubbell's products/services for Over 10 Years.
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Ranked Hubbell Product Quality the Highest
Hubbell Product Quality Score by Gender
Hubbell's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Hubbell Product Quality Score by Ethnicity
Hubbell's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hubbell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hubbell Product Quality Score by Usage
Hubbell's Product Quality score was rated 3.5 stars by customers who have used Hubbell's products/services for Over 10 Years.
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Hubbell Product Quality vs. Competitors
Compared to its competitors, Hubbell's Product Quality score is rated right above Thomas & Betts, and is preceded by Leviton.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bolt Inc | 4/5 |
| ABB Ltd | 4/5 |
| Fortive | 3.7/5 |
| Leviton | 3.5/5 |
| Hubbell | 3.2/5 |
| Thomas & Betts | 3.2/5 |
| Dover Corporation | 3.1/5 |
| Aselsan A.S. | N/A |
| IDEAL | N/A |
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Hubbell Pricing
Hubbell ROI & Value For Money
3.1/5
Hubbell has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Hubbell ROI
Hubbell's ROI score was rated highest by Caucasian customers.
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Ranked Hubbell ROI the Highest
Hubbell ROI Score by Gender
Hubbell's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Hubbell ROI Score by Ethnicity
Hubbell's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hubbell.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hubbell ROI Score by Usage
Hubbell's ROI score was rated 3.1 stars by customers who have used Hubbell's products/services for Over 10 Years.
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Hubbell Pricing vs. Competitors
Compared to its competitors, Hubbell's ROI score is rated right above Thomas & Betts, and is preceded by Leviton.
| COMPANY | Pricing Score | |
|---|---|---|
| ABB Ltd | 3.8/5 |
| Fortive | 3.8/5 |
| Bolt Inc | 3.7/5 |
| Dover Corporation | 3.4/5 |
| Leviton | 3.3/5 |
| Hubbell | 3.1/5 |
| Thomas & Betts | 2.8/5 |
| Aselsan A.S. | N/A |
| IDEAL | N/A |
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Hubbell Customer Satisfaction (CSAT)
Hubbell Customer Satisfaction (CSAT) Score
52 / 100
Hubbell has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
38%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hubbell Customer Satisfaction
Hubbell's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Hubbell Customer Satisfaction the Highest
Hubbell Customer Satisfaction Score by Gender
Hubbell's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Hubbell Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hubbell's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Hubbell Customer Satisfaction vs. Competitors
Compared to its competitors, Hubbell's Customer Satisfaction score is rated right above Thomas & Betts, and is preceded by Leviton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ABB Ltd | 74% |
| Bolt Inc | 73% |
| Dover Corporation | 65% |
| Fortive | 64% |
| Leviton | 52% |
| Hubbell | 52% |
| Thomas & Betts | 50% |
| Aselsan A.S. | 0% |
| IDEAL | 0% |
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Hubbell Customer Service
3.1/5
Hubbell has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Hubbell's Customer Service
Address
40 Waterview Drive, Shelton, CT 06484-1000
Website
https://www.hubbell.com
Phone Number
8032162668
Quick Insights into Hubbell Customer Service
Hubbell's Customer Service score was rated highest by customers who have used Hubbell's products/services for Over 10 Years.
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Ranked Hubbell Customer Service the Highest
Hubbell Customer Service Score by Gender
Hubbell's Customer Service score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Hubbell Customer Service Score by Ethnicity
Hubbell's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hubbell.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hubbell Customer Service Score by Usage
Hubbell's Customer Service score was rated 3.5 stars by customers who have used Hubbell's products/services for Over 10 Years.
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Hubbell Customer Service vs. Competitors
Compared to its competitors, Hubbell's Customer Service score is rated right above Thomas & Betts, and is preceded by Dover Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| ABB Ltd | 3.9/5 |
| Fortive | 3.8/5 |
| Bolt Inc | 3.6/5 |
| Leviton | 3.5/5 |
| Dover Corporation | 3.5/5 |
| Hubbell | 3.1/5 |
| Thomas & Betts | 3/5 |
| Aselsan A.S. | N/A |
| IDEAL | N/A |
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Hubbell as an Employer
3.4/5
Hubbell has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Hubbell scored a -6 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Hubbell would recommend the brand to a friend. ENPS measures how likely Hubbell employees would recommend working at Hubbell to a friend.
Net Promoter Score
-6
NPS Score
| 37% | Promoters |
|---|---|
| 20% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 40% | Promoters |
|---|---|
| 26% | Passive |
| 34% | Detractors |
